FAMILY PLAN EMAIL CHANGE DUE TO NEW ADMIN FACEBOOK ACCOUNT

[el_luisro]

Hi All

We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a new profile from scratch) but the family plan stays linked to Facebook previous profile. When we try to change it it says to change Facebook profile e-mail but her new Facebook profile (to with she wants to link the existing Family Plan) has another e-mail. So we have a Family Plan linked to a Facebook profile that is about to be deleted, and no way to link it to the new profile, without canceling it

What could be done??

[MattSuda]

Hey @el_luisro

Welcome to the Spotify Community!

I suggest you contact support so they can help you

You can copy and paste the message you posted here so that you do not have to retype it.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.