Forgot my password and email

[Marryxlovex]

Hello. So I forgot my Spotify password, and when I want to reset my password, it should be sent to my email, but the email I used to sign up isn't longer in use. And when I want to change the email, I need to put in the password, which I forgot. The worst is that it was premium account, Is there anything I could do ? 😞 Thank you.

[osornios]

Hey @Marryxlovex,

If you contact support from your account, the support reply may probably, like you said, go to a wrong email.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com