Gift card not working

[NathanG]

I have tried to contact spotify 3 times now. A gift card that has been purchased for me on Christmas is not working. On the receipt from the shop (Big W) it says that the gift card has been approved. Given that it has been "approved" Big W refused to refund or replace the 6-month premium gift card. Due to the card having been approved, Big W said it was spotify's problem. I have lodged 2 contact forms and emailed the Sydney contact. I have had no reply nor have I been advised that my problem has even been received. Has anyone else had this problem? And if a member of spotify reads this, please answer your emails.

[MattSuda]

When did you send an email to Spotfy?

It can take up to 48 hours for Spotify to reply.

If you don't get a reply soon, you can reply back here and I can forward your post to someone at Spotify.

[NathanG]

Thank you for commenting so quick :). I lodged the first form on Christmas day but I assumed it wouldnt be read until atleast Monday. I sent the email to the sydney contact yesterday as well as another form.

[MattSuda · Accepted solution]

Alright, I've forwarded this post to the support team at Spotify. Hopefully someone will be in contact soon.

[Pete]

Hey @NathanG 

I have responded to your case and I'll await your reply!

[NathanG]

Hi Pete

I just saw the email, I sent the photos. Thanks guys for helping me out with this problem.

Cheers

[Muriel02]

I have the exact same problem.  Bought a voucher for my neice for Xmas, says on store receipt "approved" - bought at Countdown supermarket .... when we try to activate online it says "code not valid".

Countdown says not their problem, have emailed Spotify and had no response ....

can anyone help me?  I'm in New Zealand 🙂

Kind Regards

Wendy

[MattSuda]

@Muriel02 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

[Grace]

---

@Muriel02 wrote:

I have the exact same problem.  Bought a voucher for my neice for Xmas, says on store receipt "approved" - bought at Countdown supermarket .... when we try to activate online it says "code not valid".

Countdown says not their problem, have emailed Spotify and had no response ....

can anyone help me?  I'm in New Zealand 🙂

Kind Regards

Wendy

---

Hey Wendy, 

Have you tried using a different web browser to see if that helps? 

If you could post your email case # we can take a look for you.

[user-removed]

Me too. The card is activated....but it will not redeem .
I had no idea that redeeming a gift card could be so tricky for a big music site like spotify....very disappointing.
Plus I can't find any customer support to help me with this issue.

[Pete]

Hey!

If you could reach out to us via our contact form here, or alternatively contact us on Twitter here, we'll take a look for you.

[MattSuda]

@user-removed 

You can contact support here:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[user-removed]

I tried both those links but they keep taking me to main menu in the app and there is no email support help there. 😞

[MattSuda]

@user-removed 

Are you trying to open the contact link on your phone or on a computer?

It should work just fine in the browser. Clicking the link should bring up a sign in page.

After signing in it will bring you to the contact form. It shouldn't open the Spotify app.

[Muriel02]

hi there,

none of those error options apply.  it just says this code is invalid.  Kind regards, wendy

[MattSuda]

@Muriel02 

https://www.spotify.com/about-us/contact/contact-spotify-support/

From the first dropdown select "Paying for Spotify"

From the second dropdown select "Upgrading to premium or unlimited"

From the third dropdown select "I have questions about the payment methods"

Then exit out of the suggested solution box that comes out

In the box explain your situation.

If you get an automated reply telling you to check the help section or to post here on the forum, reply back to it and say that you still need help. Hopefully someone will reply with 48 hours. Post back if you're still having trouble

[Joshuaeasley27]

My gift card is saying it isn't valid even though I bought it and best buy says it should be valid. I need help!

[jmarshall]

I had this exact same problem as well, from a card bought at Best Buy! I thought I would try an online card but had another concern that I posted here if anyone know anything about that: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Spotify-Gift-Cards/td-p/1160031

[MattSuda]

@Joshuaeasley27

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[Msowle]

I have two prepaid cards, and neither of them will work. I keep getting a message that the cards are invalid, but they were activated. I've emailed you add I've tried to message you on Twitter. I just want simple support. This seems to always happen when I upgrade with a card.