I have tried to contact spotify 3 times now. A gift card that has been purchased for me on Christmas is not working. On the receipt from the shop (Big W) it says that the gift card has been approved. Given that it has been "approved" Big W refused to refund or replace the 6-month premium gift card. Due to the card having been approved, Big W said it was spotify's problem. I have lodged 2 contact forms and emailed the Sydney contact. I have had no reply nor have I been advised that my problem has even been received. Has anyone else had this problem? And if a member of spotify reads this, please answer your emails.
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Alright, I've forwarded this post to the support team at Spotify. Hopefully someone will be in contact soon.
If you have emailed support, they usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
I have had the exact same issue.
I bought a $36 voucher for my friend around 2 weeks ago as a birthday present and didn't keep the receipt.
When it came to him activating it he gets the error message "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service."
I tried to complain in store but the attendant refused to do anything to help.
I then complained online and 7-eleven have now told me to contact spotify directly as it has been activated from there end.
This is really awesome given Spotify makes it exceptionally hard for you to contact them directly.
You should contact customer support through this link:
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.