Gift card not working

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Gift card not working

NathanG
Casual Listener

I have tried to contact spotify 3 times now. A gift card that has been purchased for me on Christmas is not working. On the receipt from the shop (Big W) it says that the gift card has been approved. Given that it has been "approved" Big W refused to refund or replace the 6-month premium gift card. Due to the card having been approved, Big W said it was spotify's problem. I have lodged 2 contact forms and emailed the Sydney contact. I have had no reply nor have I been advised that my problem has even been received. Has anyone else had this problem? And if a member of spotify reads this, please answer your emails.

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Re: Gift card not working

MattSuda
Rock Star 24
Rock Star 24

Alright, I've forwarded this post to the support team at Spotify. Hopefully someone will be in contact soon.

MattSudaRock Star 24
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Re: Gift card not working

MattSuda
Rock Star 24
Rock Star 24

@Msowle

 

If you have emailed support, they usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaRock Star 24
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Re: Gift card not working

Nizmox
Casual Listener

I have had the exact same issue.

I bought a $36 voucher for my friend around 2 weeks ago as a birthday present and didn't keep the receipt.

When it came to him activating it he gets the error message "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service."

 

I tried to complain in store but the attendant refused to do anything to help.

I then complained online and 7-eleven have now told me to contact spotify directly as it has been activated from there end.

This is really awesome given Spotify makes it exceptionally hard for you to contact them directly.

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Re: Gift card not working

osornios
Rock Star 24
Rock Star 24

@hlee2827

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

osorniosRock Star 24
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35 Replies

Re: Gift card not working

MattSuda
Rock Star 24
Rock Star 24

When did you send an email to Spotfy?

 

It can take up to 48 hours for Spotify to reply.

 

If you don't get a reply soon, you can reply back here and I can forward your post to someone at Spotify.

MattSudaRock Star 24
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Re: Gift card not working

NathanG
Casual Listener

Thank you for commenting so quick :). I lodged the first form on Christmas day but I assumed it wouldnt be read until atleast Monday. I sent the email to the sydney contact yesterday as well as another form.

Solution!

Re: Gift card not working

MattSuda
Rock Star 24
Rock Star 24

Alright, I've forwarded this post to the support team at Spotify. Hopefully someone will be in contact soon.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Gift card not working

Pete
Roadie

Hey @NathanG 

 

I have responded to your case and I'll await your reply!

Re: Gift card not working

NathanG
Casual Listener

Hi Pete

 

I just saw the email, I sent the photos. Thanks guys for helping me out with this problem.

 

Cheers

 

Re: Gift card not working

Muriel02
Casual Listener

I have the exact same problem.  Bought a voucher for my neice for Xmas, says on store receipt "approved" - bought at Countdown supermarket .... when we try to activate online it says "code not valid".

Countdown says not their problem, have emailed Spotify and had no response ....

can anyone help me?  I'm in New Zealand 🙂

Kind Regards

Wendy

Re: Gift card not working

MattSuda
Rock Star 24
Rock Star 24

@Muriel02 

 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Gift card not working

Grace
Spotify Legend

@Muriel02 wrote:

I have the exact same problem.  Bought a voucher for my neice for Xmas, says on store receipt "approved" - bought at Countdown supermarket .... when we try to activate online it says "code not valid".

Countdown says not their problem, have emailed Spotify and had no response ....

can anyone help me?  I'm in New Zealand 🙂

Kind Regards

Wendy


Hey Wendy, 

 

Have you tried using a different web browser to see if that helps? 

 

If you could post your email case # we can take a look for you.

Re: Gift card not working

user-removed
Not applicable
Me too. The card is activated....but it will not redeem .
I had no idea that redeeming a gift card could be so tricky for a big music site like spotify....very disappointing.
Plus I can't find any customer support to help me with this issue.



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