We're aware that some podcasts are unplayable right now. Additional info can be found here.

Hacked, then premium and all songs deleted

Hacked, then premium and all songs deleted

Its feeling like I'm in a frustrating loop. I got an email from Spotify this morning telling me to change my password due to suspicious activity. I did. Then I tried to log back into my account (linked to my facebook also) and no matter what I change my password too, I cannot log in using my email address- it says the email and password do not match. 

Next, I used facebook to log in instead, and when I get into my account I see that my Premium subscription that I've had for years has reverted back to free. ALL of my songs and playlists were deleted and replaced with 11 songs that I did not download. 


What is going on? Am I just better off deleting the account and creating a new one? Gotta say Spotify, I'm deeply disappointed in the communication and help here. 

1 Reply

Hey @user-removed ,


Welcome to the Community! Sorry to hear your account has been hacked.


I recommend you to check out this article and make sure you follow all of the steps there.


I hope this helps 🙂

BruneliciaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts