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Logging into spotify when email-adress is not working

Logging into spotify when email-adress is not working




My Question or Issue


A while ago my husband forgot the password for his email and he cant open his email now. Unfortunately when he got a new phone he got logged out of spotify, and he cant remember the password for spotify either, and since he registered with his old email, that he cant get into, he cant use the “I forgot my password”-option and can therefore not log in. The problem is, he has a premium subscription that we would like to cancel (that I am paying for with my card), but now we cant get into the account to stop the premium subscription. Any ideas about what to do? 


Kind regards,


1 Reply

Hey @Cn86, welcome to the Community.


Hope you are doing great!


I would recommend contacting Spotify.

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.


Hope it helps 🙂

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