Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
when I try to login to my account (through Facebook) on the windows 10 app it gives me Error code http:8.
I have allowed access through my firewall and i do not use a proxy.
Hey there @Mitch172,
Thanks for reaching out to the Community about this.
We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button.
Make sure you follow the steps provided under Status Update as well.
It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.
Hope this helps. Let us know if you have any more questions.
Any update on this? This issue just recently got fixed then it was here again. Also, I can't access any spotify website without using VPN (US). Located at PH and my profile has the same country! This is so frustrating!
Hey there @edwardmabuyo!
Thanks for checking with us on this.
Just to double check, do you have the Spotify version from the Microsoft store?
We'd recommend installing that version and giving your computer a quick restart before you start the app.
We'll be on the lookout for your reply.
Is there any solution for this?
I am encountering the same problem. I also use Premium Family Plan, Windows 10 and ASUS Notebook. I am located in Indonesia
I have tried to reinstall spotify twice from both version, from Spotify.com and Windows Store, and still not working. so I don't know what else should I do
Thanks posting here and welcome to the Community! We'll gladly help you out.
Nice work with both the version of the app from the Microsoft Store, as well as the one from our website! Just to make sure, did you perform a clean reinstall each time using the steps here? If not, we recommend that you do it again using exactly those instructions as they are more thorough.
If that doesn't do the trick, it's a good idea to also try the troubleshooting steps listed in this Spotify Answer.
Hope you find this useful. Let us know how you get on.
Encountering the same problem on Debian 10. Dear Spotify, could you please provide a solution for this?
Thank you for your post in this thread.
Just to confirm - have you followed the troubleshooting steps that's provided in this thread?
Can you also try:
We'll keep an eye out for your reply.
Привет, столкнулся с такой же проблемой. Поискал в интернете рабочие проски для spotify, но они не помогли. Несколько раз перезаходил в учетную запись, но не помогло.
Решение: После смены параметра прокси "автоматически" на "socks 5" и ОБРАТНО, переподключения в свою учетную запись и перезагрузки компьютера все заработало.
* Возможно проблема связана с тем, что я продолжительно время не пользовался клиенто на ноутбуке. Теория странная, но если это так то очень печально.
** Возможно это связано с тем, что часто курсирую между разными wifi точками и приложению это почему-то не нравится.
В любом случае надеюсь вам помогло моё решение 🙂
Ok so you have to click proxy settings (IN SPOTIFY) then click autodetect setting and switch that to no proxy and you should be set
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…