Lost access to email, now can't close account

[isaacjkay]

Plan

Family Premium Account

Country

New Zealand

Device

PC

Operating System

Windows 10

My Question or Issue

I have lost access to my email address following it being hacked. And I believe my spotify account was hacked aswell through that email address and the password has been changed. Anyways I cannot go 'forgot my password' as I cannot reach those sent emails. This account is the one 'master' account for the family plan my family is on, and I would like to shut down the subscription however this cannot be done with no access to the account. I wish to start a new family subscription on a new email however I do not want to be charged for two of the same subscriptions. 

Is there any way of solving the problem.

I simply wish to shut down the old account and the family subscription associated with it without having to log into said account.

Thank You

K

[OneByBoo]

Hey there @isaacjkay,

thanks for posting !

I suggest reaching out to support through this page and have them take a closer look at your account.

Please make sure to reply to any automated mail you recieve.

Hope this helps 😃