I have lost access to my email address following it being hacked. And I believe my spotify account was hacked aswell through that email address and the password has been changed. Anyways I cannot go 'forgot my password' as I cannot reach those sent emails. This account is the one 'master' account for the family plan my family is on, and I would like to shut down the subscription however this cannot be done with no access to the account. I wish to start a new family subscription on a new email however I do not want to be charged for two of the same subscriptions.
Is there any way of solving the problem.
I simply wish to shut down the old account and the family subscription associated with it without having to log into said account.