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Lost access to email, now can't close account

Lost access to email, now can't close account

Plan

Family Premium Account

Country

New Zealand

 

Device

PC

Operating System

Windows 10

 

My Question or Issue

I have lost access to my email address following it being hacked. And I believe my spotify account was hacked aswell through that email address and the password has been changed. Anyways I cannot go 'forgot my password' as I cannot reach those sent emails. This account is the one 'master' account for the family plan my family is on, and I would like to shut down the subscription however this cannot be done with no access to the account. I wish to start a new family subscription on a new email however I do not want to be charged for two of the same subscriptions. 

Is there any way of solving the problem.

 

I simply wish to shut down the old account and the family subscription associated with it without having to log into said account.

 

Thank You

K

Reply
1 Reply

Hey there @isaacjkay,

thanks for posting !

 

I suggest reaching out to support through this page and have them take a closer look at your account.

Please make sure to reply to any automated mail you recieve.

 

Hope this helps 😃

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