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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422574 Views
  • 965 replies
  • 108 likes
  • Account
  • 422574 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187191 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187191 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Superuser Contribution problème ps4

France PS4Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) donc si vous auriez une solution ce serait super merci;)

  • Newbie
  • France  PS4 Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) don...
  • Guido
  • Spotify Legend
  • 787 Views
  • 1 replies
  • 2 likes
  • Account
  • 787 Views
  • 1 replies
  • 2 likes

Superuser Contribution Catch 22

My Question or Issue I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never use and also forgot the password too, so I cannot reset my Spotify ...

  • Visitor
  •   My Question or Issue   I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never...
  • Guido
  • Spotify Legend
  • 904 Views
  • 8 replies
  • 0 likes
  • Login
  • 904 Views
  • 8 replies
  • 0 likes

Albums and tracks now linked?

My Question or Issue For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album cover ends up in my ‘album’ section- similarly, any albums...

  • Casual Listener
  • My Question or Issue  For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album ...
  • OneByBoo
  • Roadie
  • 522 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
  • 522 Views
  • 1 replies
  • 3 likes

Solved!! Change the country and add to my Premium family

PlanFreeCountry AU / CanadaI travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i want to add my self in to the family account created at home for the rest of my ...

  • Casual Listener
  •   Plan Free Country  AU / Canada I travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i wan...
  • OneByBoo
  • Roadie
  • 885 Views
  • 3 replies
  • 0 likes
  • Other
  • 885 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to unlink spotify

PlanFree/PremiumCountry DevicePs4Operating SystemPs4 My Question or Issue My spotify is linked to my PlayStation network account that I no longer have access to. I have a new PlayStation network account but I can't get my spotify linked to that accou...

  • Visitor
  • Plan Free/Premium Country   Device Ps4 Operating System Ps4   My Question or Issue  My spotify is linked to my PlayStation network account that I no longer have access to. I ...
  • Guido
  • Spotify Legend
  • 1332 Views
  • 1 replies
  • 0 likes
  • Account
  • 1332 Views
  • 1 replies
  • 0 likes

Trouble connecting to facebook

PlanPremiumCountry AustraliaDeviceMacbook air, iPhone 7Operating System MacOS mojave, latest iOS My Question or Issue My spotify account used to be connected to facebook and my facebook name would be displayed, all of a sudden my spotify and facebook...

  • Newbie
  • Plan Premium Country  Australia Device Macbook air, iPhone 7 Operating System   MacOS mojave, latest iOS  My Question or Issue  My spotify account used to be connected t...
  • OneByBoo
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

Unable to change country

I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cookies and caches but the problem still persists.

  • Newbie
  • I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cook...
  • OneByBoo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Unable to accept family Invite due to address

My Question or Issue I have a premium family account and I am trying to invite my wife into the premium family account. We both have a PH country code. When I click on accept invite in her email and enter our house address, it says that unable to joi...

  • Casual Listener
  •     My Question or Issue   I have a premium family account and I am trying to invite my wife into the premium family account.  We both have a PH country code.  When I cli...
  • Billy-J
  • Spotify Star
  • 1107 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1107 Views
  • 3 replies
  • 0 likes

Obliged to listen to the same song

PlanPremiumCountryItalyDeviceLaptop (application), browser, Phone (Android)Operating SystemLinux / Android / whateverMy Question or IssueSince today I started experiencing a very annoying bug in the Spotify whole system. The problem is that Spotify s...

  • Regular
  • Plan Premium Country Italy Device Laptop (application), browser, Phone (Android) Operating System Linux / Android / whatever My Question or Issue Since today I started experiencing a very an...
  • user-removed
  • Not applicable
  • 1878 Views
  • 9 replies
  • 4 likes
  • Other
    Premium
  • 1878 Views
  • 9 replies
  • 4 likes

Account takeover / random songs played

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan. Spotify resolved my issue. After searching online a bit I found a website which leaked a li...

  • Newbie
  • Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan.    Spotify resolved my issue...
  • osornios
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! Are not able to invite family to my premium account!

PlanPremiumCountry SwedenDeviceImac, PC and IphoneOperating SystemIOS 10, windows 10 mm My Question or Issue HelloI am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter ...

  • Newbie
  • Plan Premium Country  Sweden Device Imac, PC and Iphone Operating System IOS 10, windows 10 mm   My Question or Issue  Hello I am trying to invite a family memeber to use my...
  • osornios
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 561 Views
  • 1 replies
  • 0 likes

"Something went wrong." message when trying to submit a song to the editors on Spotify for Artists.

CountryUSA, but currently living in Japan DeviceMacbook ProOperating SystemmacOS Sierra 10.12(Attempted on Firefox and Chrome) My Question or Issue I recently uploaded a song scheduled for a future release. The "Get heard by Spotify editors" comes up...

  • Newbie
  • Country USA, but currently living in Japan   Device Macbook Pro Operating System macOS Sierra 10.12 (Attempted on Firefox and Chrome)   My Question or Issue  I recently uploa...
  • osornios
  • Spotify Star
  • 742 Views
  • 1 replies
  • 0 likes
  • Other
  • 742 Views
  • 1 replies
  • 0 likes

Solved!! I deleted files from computer, now spotify won't play those songs

DeviceMacbook Pro mid 2015 My Question or Issue I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up in my "Local Files" on spotify even though they are no longer existent on my ...

  • Casual Listener
  • Device Macbook Pro mid 2015     My Question or Issue  I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up ...
  • Bittencourt
  • Spotify Star
  • 1045 Views
  • 3 replies
  • 0 likes
  • Account
  • 1045 Views
  • 3 replies
  • 0 likes

error 17 ... proxy

i can't open spotify for 2 month bcause this please i need helperror code : 17type of code : proxy ;(

  • Newbie
  • i can't open spotify for 2 month bcause this please i need help error code : 17 type of code : proxy ;(
  • Noah
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle at account level by default

Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My famil is going nuts trying to figure out why alexa is alwa...

  • Regular
  •   Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My...
  • barneytoe
  • Regular
  • 667 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 667 Views
  • 2 replies
  • 0 likes

Didn't get mail to change my password

I tried to change my password, but I didn't receive any e-mail. It's not in my spam, not in any other folder. How can I change my password?

  • Newbie
  • I tried to change my password, but I didn't receive any e-mail. It's not in my spam, not in any other folder.  How can I change my password?  
  • Bethany_Dawn
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 470 Views
  • 1 replies
  • 0 likes

Can't get logged into family plan

PlanFamily PremiumCountryCanada Device(iPhone 8Operating System(iOS 10, My Question or IssueSomehow I've been logged out of my Spotify account. I'm on a family plan. I only have two email addresses and Spotify says one doesn't exist and the other one...

  • Casual Listener
  • Plan Family Premium Country Canada  Device (iPhone 8 Operating System (iOS 10,   My Question or Issue Somehow I've been logged out of my Spotify account. I'm on a family plan. I o...
  • fishsarahg17
  • Casual Listener
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Account hack: Songs skipping and strange songs

Premium Plan / The NetherlandsUse Spotify on Mac + iOS IssueMy account started skipping songs halfway through songs, then songs were being remotely changed to play rather odd, unrecognizable music WHILE I AM LISTENING lol (how rude!) Anyways - I cont...

  • Newbie
  •   Premium Plan / The Netherlands Use Spotify on Mac + iOS    Issue My account started skipping songs halfway through songs, then songs were being remotely changed to play rat...
  • Jᴀᴄᴋ
  • Roadie
  • 817 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 817 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify on iPhone keeps pausing, saying my account is being usede somewhere else

Spotify keeps pausing on my iPhone. And it's insanely annoying. I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my password. BUT IT'S STILL PAUSING. Please help.

  • Casual Listener
  • Spotify keeps pausing on my iPhone. And it's insanely annoying.   I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my pas...
  • drphal
  • Casual Listener
  • 800 Views
  • 2 replies
  • 0 likes
  • 800 Views
  • 2 replies
  • 0 likes

Session closed every time i acess my android

PlanPremiumCountry SpainDeviceIphone and Android My Question or Issue Every time i access my android spotify, the session was closed and need to sign again. It appens some days ago. Why spotify doesn't maintain my session open ?

  • Casual Listener
  • Plan Premium Country  Spain Device Iphone and Android   My Question or Issue  Every time i access my android spotify, the session was closed and need to sign again. It appens s...
  • Billy-J
  • Spotify Star
  • 414 Views
  • 5 replies
  • 0 likes
  • Login
  • 414 Views
  • 5 replies
  • 0 likes