My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

snowski_dan
Casual Listener

My account has alos been hacked. THe email address/user name and password have been changed.

I am still able to access teh account with facebook login but am unable to change any settings back as i dont know the current password.

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Re: My premium account is hacked, please help!

MattSuda
Community Legend

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Re: My premium account is hacked, please help!

ajover3
Newbie

My account has also been hacked! it started last week when the music i was playing kept on stoping because another device was using the account. I though it was a bug but then random songs were added to my playlists. also a whole new playlist of dutch house music was added. dutch song kept on playing on my phone and computer from different devices (a few were just 'iphone device' and a couple were mobile phones with dutch names like 'andresas Van something'.

 

I logged out from everywhere but it kept on happening. I decided to reset my password but i never received the password reset link in my inbox. I checked my details in the settings and that's when i realised what happened. all the details exept for my user name were changed. the date of birth was wrong, the postcode was some postcode in the netherland and the email address was changed to spotifyserena@hotmail.com (that is not my email address!!!). No wonder i never received the password reset link! now I have been logged out of spotify, i think the hacker has changed my password using the reset link. 

 

I cant log in anymore even using facebook! I dont know what to do I have emailed support but still havent heard back! How did they get into my account, this is messed up! I cant even cancel my account!! I really need help please!

Re: My premium account is hacked, please help!

snowski_dan
Casual Listener

Ok so i replied to the auto generated email.

"Delivery to the following recipient failed permanently"

But now i just wait?

Re: My premium account is hacked, please help!

MattSuda
Community Legend

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Re: My premium account is hacked, please help!

snowski_dan
Casual Listener

hi, so i got a reply, ther asked fore more info and put the account on hold.

i replied with the info they asked for and i have not heared back, and they nolonger respond to my emailsnsaying i still need help

Re: My premium account is hacked, please help!

user-removed
Not applicable

My account was also hacked into yesterday. The auto email I received was very vague about replying to it. I have replied and am now waiting for an answer from the customer support team. The password and email were changed on my premium account. Hoping to hear back soon

Re: My premium account is hacked, please help!

kkaarrii
Newbie

My account is hacked, i can only logon with my facebook account, they have changed the password and the email so i cant get a new one through the email. My spotify account is: kkaarrii   its premium. i got the information for all the old password and the old email i used, and the credit card i used aswell
Please i need help,  contact me <moderator edit>

Re: My premium account is hacked, please help!

ddlv1988
Casual Listener

My account has been hacked too!

 

my email is <moderator edit>

 

please contact me, I removed my CC details but i can't change email or password on account

Re: My premium account is hacked, please help!

Overdose89
Newbie

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