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Update: Problem solved! .. Thank´s!! (Support came back to me a day after I wrote the message!)
Hej there,
for already three weeks I have problems with my spotify. I´m paying for premium, but my premiund -and also my playlists- are gone. I know, there´s already a thread for it.. and believe me, I tried everything. So the last step is to fill in the contact form to get some personal help. HOWEVER, there´s the problem. I already send 3 requests to spotify, always stating my problem an offering sending them a screenshot of my payment for premium, to get it back as soon as possible (in the end I don´t wanna pay for anything i can´t use!).
And I´m just getting no answers at all! 😞
I´m really desperate now.. really, I love spotify and I want to be able to listen to it offline and on my phon again.. (as already said, especially since i´m still paying for it!)
Here´s my reference numbers of the e-mails so far.. in case someone from spotify is reading this:
Fall # 01299505
Fall # 01282579
Fall # 01275907
Btw, I´m German so please don´t heasitate to answer in German. I just wrote in English as I´m not sure who´s responsible for that stuff.. the german or the international office.
Hoping for some fast help!
Best Regards
Christiane
Solved! Go to Solution.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
hello please need help with this
spotify cases
#01584082
#01572843
#01566650
#01565446
all my playlists are gone because y change my facebook name.
thanks
best regards
Hi there! The team works very hard to get back to users as soon as possible. Please be sure you've responded directly to the most recent automated email (don't open a whole new case via the contact form). Once you reply you'll hear back shortly.
Hi there! The team works very hard to get back to users as soon as possible. Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Once you reply you'll hear back shortly.
It's to catch spam, I think.
Can you also please escalate Spotify Case # 02119998. It is just a small change from spotifys side. But i am realy waiting for them to do it.
Please help
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Exactly the same problem, I pay and cannot have access to my premium account and playlist for 2 weeks now, I am really disappointed because I tried all the solution you put without a result and I paied always for it. I wrote 2 tickets one in french and one in english and do not have any answer. ticket numbers : # 02116401 + # 02112723
the problem details in my tickets is as follow :
I have a problem with my spotify acount, I can connect but I am connected on a new user acount n° 11166769798 and I am now on the free version.
I had already another acount n° 1153376975 Spotify premium and you take the money on my credit card las tuesday 1st december, so it is not a problem of paiement but I cannot acces to this account anymore and lost all my playlist. I saw the acount when I am login, but as it is the acount of another person.
I read all your FAQ but do not find any solution. please help me !
I paied so I would like to have a solution to acces to MY account and playlists as soon as possible.
Thank you in advance. Kind Regards
IS IT POSSIBLE TO HAVE AN ANSWER AND HELP from someone ??
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Disappeared playlists (that I spent a long time curating), web contact form that generates a no-reply email with a suggestion to check the "help" section, and myriad complaints just like this one. Why would anyone ever pay for this "service?" I am so done with online music services.
If you reply to the noreply email, it will go to support.
Try replying to the email and see if you get a reply within 24-48 hours.
No reply means no reply.
Reply to the email anyway
You're a dunce.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…