Not getting password email

[Rilana]

Hi, i don't recieve the 'Email for setting up the Device Password. Its a @gmail adress. any problems known?

[Paul_Zehner]

I GOT IT...what the heck..Outlook is also a hotmail service so I have no idea why i have not gotten ONE EMAIL..now here is the kicker - I WANT MY permamnent email address changed!  Since for some reason Spotify cannot send an email to hotmail i wnat ti change it for when I have anopther issue in the future

[Jamie]

That's no problem at all - you can change the email address that you use for Facebook (and therefore Spotify) by following these steps:

https://www.facebook.com/help/www/162801153783275

[Paul_Zehner]

i read the email - I never used paypal and thats something you need for me to get a device password?  So KNOW WHAT?

[Paul_Zehner]

i just rececked my Paypal account - I have never sent you money therefore there is no paypal billing agreement number!!!!!  I think i set this up to bill my Visa card....Now what? So close and FAIL again....

[Peter__]

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@Paul_Zehner wrote:

i just rececked my Paypal account - I have never sent you money therefore there is no paypal billing agreement number!!!!!  I think i set this up to bill my Visa card....Now what? So close and FAIL again....

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Just reply to the last email you have from support and let them know. Could be an honest mistake by an advisor! 

[Paul_Zehner]

I sent all info needed to verify acct in order to get device password...I am tired of waiting..no reply again..does anyone care?

[Peter__]

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@Paul_Zehner wrote:
I sent all info needed to verify acct in order to get device password...I am tired of waiting..no reply again..does anyone care?

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How long ago did you reply @Paul_Zehner ?

[Paul_Zehner]

started over a week ago! yesterday I sent NY info after a lot of miscommunicated instructions from spotify..emails that did not ever arrive..PayPal instructions that went no where..I'm sooooooo frustrated with the lack of support...please send me my darn password for my useless receiver..I paid for expedited shipping..wanted to use it fit our holiday party but because spotify has virtually no concern for us I had to look at it being silent while I played a boom box for Christmas. real classy. I'm getting very pissed off...

[Paul_Zehner]

how long does it typically take to send a device password?? is a week not long enough? lol

[Peter__]

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@Paul_Zehner wrote:
how long does it typically take to send a device password?? is a week not long enough? lol

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Are you still in talks with customer services @Paul_Zehner ?

[Paul_Zehner]

no..refer to my previous posts..I sent all the verification info..that's where it ended. this was after a week of waiting for the email asking for this info. I've resorted to these boards but no one really ever does anything. my 30 day free trial is being eaten up waiting for a device password!!! spotify customer service is severely lacking.

[Peter__]

Going to ask someone to check this out for you, hang in there.

[Paul_Zehner]

I can't believe it takes weeks to get a device password!

[Robbie]

Hi Paul. We'll get you signed in and listening - please check your inbox shortly.

[Paul_Zehner]

@Robbie..I've been checking it for six hours or so now..I guess my definition of "shortly" is vastly different than spotify's...sigh..I've given up almost..I've spent hours..literally hours trying to get this to work. I've gone through anger frustration cursing despair and now apathy. I really don't give a rats ass..I'm tired if this crap. the lies, false promises, rediculous validation processes that point you to PayPal links that do not contain the info so desperately required by the almighty spotify I've asked over twenty times on these just send me the darn device password!!!....

[Jamie]

Sorry Paul, I can see that Robbie sent you an email hours ago but it automatically sent to the hotmail address which isn't receiving emails from us. I have now resent the latest email to you and you should be up and running soon.

[Paul_Zehner]

ok - but i have to ask why you are still sending to the hotmail addy?  I changed my email to the outlook one and yet Spotify is still using one they know is not working with your servers?  wtf

[EllinorSetre]

Hi, I don't get te email to chang the password on the different devices. Please help! 🙂

[Peter__]

@EllinorSetre - Have you tried entering your Spotify username on the reset page instead of your email address?

[KeirMeikle]

This is not working for me either. The password never arrives.