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[Ongoing Service Issue] My profile picture and name won't show up?

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Re: Fix the missing profile data by Friday 03/28 or I'm out

Casual Listener

Having this problem for a week now i'm new on spotify and i can't share the songs i listen to on FB ffs it seems it is happening for years now get your stuff together spotify..

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Re: Fix the missing profile data by Friday 03/28 or I'm out

Newbie

Yesterday shut down issues on PC.
Today I no longer am able to get on spotify on my PC
However I can at facebook, but this is a different user number and my playlists are no longer visible

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Re: [Ongoing Service Issue] My profile picture and name won't show up?

user-removed
Not applicable

Hi, I'm hoping someone can help me here, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers - 12147594202. It has only ever shown up like this, whether I access Spotify on my work computer, tablet, or android phone. I joined by connecting through Facebook. When I look at my account information (like where I can monitor my premium subscription), I can see my real name & Facebook picture, but that information isn't public facing. 

 

Can someone help me with my account, please? Or at least direct me to the best place for getting more information? I would really, really appreciate it!

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Solution!

Re: Fix the missing profile data by Friday 03/28 or I'm out

Community Legend

@Darkmage - Did you sign up using your email address or by linking directly with Facebook? 

 

@1167Vero - You have set up a duplicate account. If you could drop the support guys an email directly using the online contact form they will be able to get you back to your original account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

@user-removed - Can confirm your profile doesn't appear to be connected to Facebook correctly. If you could get in touch as mentioned above the support guys will lend a hand. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Fix the missing profile data by Friday 03/28 or I'm out

user-removed
Not applicable

Thank you for replying so quickly, Peter. I really appreciate it. I submitted a ticket two days ago, so I'll keep watching for a response from the support team, then.

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Re: Fix the missing profile data by Friday 03/28 or I'm out

Community Legend
@user-removed - Just make sure you have replied directly to the automated email and someone should definitely be in touch. If you don't hear anything back by end of play tomorrow, give me a shout here with your 8-digit case number and I will ask someone to investigate for you. 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: [Ongoing Service Issue] My profile picture and name won't show up?

Casual Listener

Hola, estoy esperando que alguien me puede ayudar, por favor? Empecé a usar Spotify hace unas semanas, y mi cuenta nunca ha mostrado mi nombre de usuario o la foto de perfil. Soy sólo una cadena de números. Si puedo acceder a Spotify en mi equipo de trabajo, tablet o teléfono Android. Me uní a conectarse a través de Facebook. Cuando miro a la información de mi cuenta, puedo ver mi verdadero nombre y foto de Facebook, pero esa información no está dirigida al público. ¿Puede alguien ayudarme con mi cuenta, por favor? Gracias!

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Re: [Ongoing Service Issue] My profile picture and name won't show up?

Casual Listener

Hi, I'm hoping someone can help me, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers. If I can access Spotify on my work computer, tablet or Android phone. I joined to connect through Facebook. When I look at my account information, I can see my real name and Facebook photo, but that information is not directed to the public. Can anyone help me with my account, please? Thank you!!

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Re: [Ongoing Service Issue] My profile picture and name won't show up?

Community Legend
What is your numerical username?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: [Ongoing Service Issue] My profile picture and name won't show up?

Casual Listener

I signed up with facebook  @peter

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