[Ongoing Service Issue] My profile picture and name won't show up?

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[Ongoing Service Issue] My profile picture and name won't show up?

Raven1111
Roadie

For some reason, my profile picture and name are not loading today. My picture is just the generic one and my name is just numbers. Also, when I try to access my profile, it won't load. It's just a blank page. All my playlists are still there and music still plays, but my profile info won't load. I've already tried logging out and logging back in but that didn't help.

 

[Edit: Updating Title - Peter]

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Peter__
Community Legend

@Darkmage - Did you sign up using your email address or by linking directly with Facebook? 

 

@1167Vero - You have set up a duplicate account. If you could drop the support guys an email directly using the online contact form they will be able to get you back to your original account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

@user-removed - Can confirm your profile doesn't appear to be connected to Facebook correctly. If you could get in touch as mentioned above the support guys will lend a hand. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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196 Replies

LaMartine
Newbie

Still a problem for me. In fact the character strings have gotten worse, in that they have become longer and more random.

 

How is this still not fixed when people have been posting about it since 2014?!

This is a glaring bug on a service ive been paying to use for years now. Absolutely unacceptable.

deemicksee
Casual Listener

Likewise, still an issue for me. I also sign in via Facebook, and this issue is everywhere on all clients, Mac Desktop, Windows Desktop, iOS, and web

aznswtgirl
Casual Listener

i am also having the same problem -- 

i would log on and use facebook to sign in and after the browser tells me to close the window -- the Spotify sign in screen doesnt change. 

 

what is the point of paying $14.99 monthly when i cant even log in correctly?

 

 i also deleted Spotofy from my Facebook app just in case but still doesnt work. 

id: 

2236jljh35e7wg4bp3khkytwa

 

Capture.JPG

OTL
Newbie

I am having a similar problem.

spotify:user:22eoxjhaibdam7cp2nyvmssmi

 

 

spotify bug.jpg

user-removed
Not applicable

Hello,

my name on my Spotify Mac Desktop app is a string of numbers with no profile picture and my playlists say they're created by {1220903292}. It's the same for my iPhone app also. I created this account with my Facebook and it's never not said that. When I click the numbers though, it does go to my account page with my correct name. My correct name and picture only appears either when I do that or go to spotify.com. I created a Spotify contact form and I got a quick response telling me it was a Wi-Fi problem and restarting my wifi would do the trick. I did that but to no avail. I also re-installed Spotify, signed out everywhere from the website, set a device password, but none of it's worked. And this is just my home laptop and phone so I don't believe it to be a firewall/proxy issue either. 

 

Thanks

Screen Shot 2016-08-08 at 4.19.08 PM.png

rensk8er
Newbie

Still a problem for me. I Login using my Facebook account. but I can't connect my facebook account for sharing. It says temporary unavailable both in my account(Connect Facebook button) and in play.spotify.com

aznswtgirl
Casual Listener

does anyone still have issues with this? i know i do. 

 

id tag: 

2236jljh35e7wg4bp3khkytwa

 

gregoryimagery
Casual Listener

I'm in the same boat.  I log in with my facebook account.  My account name is all numbers...  1290684604.  I have signed out of FB... signed out of Spotify.  Uninstalled and reinstalled Spotify... using these directions...  

MAC
Click Spotify in the menu bar then Quit Spotify.
Open Finder then click Go > Library in the menu bar. ... 
Open Caches and delete the com.spotify.Client folder.
Click the back arrow.
Open Application Support and delete the Spotify folder.
Download and install Spotify!

 

After I reinstalled Spotifiy, I signed back in with my facebook account and it still does the same thing.

 

Please help me get this resolved.

 

Thank you.

gregoryimagery
Casual Listener

I just clicked "sign out everywhere" on my online account overview page in Safari.  Then signed back in.  That seemed to do the trick.  Hope this helps someone.

unbe
Casual Listener

Does anybody having this issue changed its facebook password before? Since I'm having this problem with Spotify, the only "significant" action I made was to modify my facebook account password.

 

 

vgl
Casual Listener

same here, just a bunch of numbers. if they expect us to pay for premium they better fix this immediately. last time people used numbers instead of names was about 65 years ago.

Peter__
Community Legend
What is your numerical username?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

weejui
Newbie

hi peter! there seems to be a problem with my account - numerical usernames. 

 

yes i have deactivated my facebook once, but i have reactivated it again. should i know such action will cause such a consequence, i wouldnt have do so.

 

so can any of the technical support team kindly look into my issue? please allow my username to be my original username again. 

 

1276683419 is my numerical username.

 

thank you.

Darkmage
Casual Listener

11150210549

MARIANA87
Casual Listener

Hi, I'm hoping someone can help me, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers. If I can access Spotify on my work computer, tablet or Android phone. I joined to connect through Facebook. When I look at my account information, I can see my real name and Facebook photo, but that information is not directed to the public. Can anyone help me with my account, please? Thank you!!

Peter__
Community Legend
What is your numerical username?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Darkmage
Casual Listener

I signed up with facebook  @peter

MARIANA87
Casual Listener

Hola, estoy esperando que alguien me puede ayudar, por favor? Empecé a usar Spotify hace unas semanas, y mi cuenta nunca ha mostrado mi nombre de usuario o la foto de perfil. Soy sólo una cadena de números. Si puedo acceder a Spotify en mi equipo de trabajo, tablet o teléfono Android. Me uní a conectarse a través de Facebook. Cuando miro a la información de mi cuenta, puedo ver mi verdadero nombre y foto de Facebook, pero esa información no está dirigida al público. ¿Puede alguien ayudarme con mi cuenta, por favor? Gracias!

user-removed
Not applicable

Hi, I'm hoping someone can help me here, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers - 12147594202. It has only ever shown up like this, whether I access Spotify on my work computer, tablet, or android phone. I joined by connecting through Facebook. When I look at my account information (like where I can monitor my premium subscription), I can see my real name & Facebook picture, but that information isn't public facing. 

 

Can someone help me with my account, please? Or at least direct me to the best place for getting more information? I would really, really appreciate it!

spotify.png

blakekhodges
Regular

Certain friends of mine are showing up as numbers. Tried restarting and same problem. 

 

Spotify version 0.9.11.27.g2b1a638C

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