Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
UK
My Question or Issue
I have been paying for premium for some time now but have noticed that my account now says free. My last payment was made at the beginning of October. I have previously signed in with Facebook and after reading other people's messages, realised maybe there is another account - I've reset the password and also signed in with Facebook - both accounts say free.
I don't want to keep on paying for something i can't get. I HAVE read the support suggestions and nothing is working. Can someone either help me to sort this out or tell me how to cancel my Spotify account and stop paying.
Hello @Juliemac!
Sorry to hear you're having trouble with this. No worries though, I'm sure we can figure out what's going on here.
As you already made sure you don't have any other accounts and you also logged out/in, seems like you're experiencing this Ongoing Issue.
Make sure to add your votes and comments to it. Hopefully, they'll solve it as soon as possible 🙂
I have the same problem. I have had Spotify Premium for years and a week ago I noticed i was hearing commercials while listening to music and now realise my account says 'Spotify Free'. I've paid my last bill on end of September, just like I do every end of the month. How do we solve this?
Hello @fleurvdvaart!
Sorry to hear you're having trouble with this, too. I'd recommend checking out this Support article for more help.
If you still can't access Premium after following the steps in the article and logging out/in, you're likely experiencing this Ongoing Issue. Make sure to leave your votes and comments and Spotify will solve this issue as soon as possible.
Hope this helps and have a nice day!
For Christmas I got a family plan that I share with some family well my phone that was less than 1 year old had some issues that my warranty was able to cover while fixing my phone they melted it😐… I don’t know how but when I got the new phone the one I’m using to type this it says I have a free plan on both the website and the app I was really happy when getting this for school or just in general so if someone knows how to fix this please help me out.
Hello @LaneyC11!
Thanks for reaching out. It sounds like you may have accidentally created a secondary account and are signed into that one in your new device. Can you try logging in with other email addresses you own? I'd recommend checking out this Support article for more info on how to find other login details.
Let me know how it goes!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…