Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653724 Views

13 replies

4 likes

Account
  • 653724 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734155 Views

18 replies

29 likes

  • 734155 Views
  • 18 replies
  • 29 likes

Can't share playlists

Hello, I cannot share my playlists with the others. Whenever I click on the share button it stucks on the download screen and I cant even copy sharing link. I tried deleting and downloading the app again but still was not helpful. I have android.

Casual Listener

Hello, I cannot share my playlists with the others. Whenever I click on the share button it stucks on the download screen and I cant even copy sharing link. I tried deleting and downloading the app a...

Jose_M

Spotify Star

863 Views

6 replies

0 likes

Account
  • 863 Views
  • 6 replies
  • 0 likes

Cuenta en Pausa

Realice el pago de mi cuenta el 15 de diciembre pero mi cuenta aun continúa en pausa, necesito que se habilite nuevamente ya que el pago ya esta realizado, quedo a espera de su respuesta

Visitor

Realice el pago de mi cuenta el 15 de diciembre pero mi cuenta aun continúa en pausa, necesito que se habilite nuevamente ya que el pago ya esta realizado, quedo a espera de su respuesta

Jose_M

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

I can’t login with Facebook, it’s in an infinite loop of asking me to login

When I try to login online not on the app it puts me in an infinite loop of asking for my log in details and I can’t find a way past it. It won’t even recognise the email for my Facebook in the reset password area

Visitor

When I try to login online not on the app it puts me in an infinite loop of asking for my log in details and I can’t find a way past it. It won’t even recognise the email for my Facebook in the reset...

Jose_M

Spotify Star

3417 Views

1 replies

0 likes

  • 3417 Views
  • 1 replies
  • 0 likes

Logging Into an Account

Hello! Three years ago, I did a collaboration with someone on Soundcloud and they have decided to post the song onto their Spotify. As of now, they go by a different artist name (which they have always changed throughout the years) and have made a re...

Newbie

Hello!   Three years ago, I did a collaboration with someone on Soundcloud and they have decided to post the song onto their Spotify. As of now, they go by a different artist name (which they ...

Maxim

Spotify Star

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

[Q] Changing plan from Premium to Family

If I will upgrade my Premium plan to Family will I loose my presets like playlists, friends etc?

Casual Listener

If I will upgrade my Premium plan to Family will I loose my presets like playlists, friends etc?

Maxim

Spotify Star

302 Views

1 replies

0 likes

Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

How to reset ad filtering

Hello, so recently I have been getting some strange ad's on spotify. Many of which are relating to the purchasing of condoms. I am 15 years of age and have never searched anywhere for such item. So why am I getting these ad's and how can I remove the...

Newbie

Hello, so recently I have been getting some strange ad's on spotify. Many of which are relating to the purchasing of condoms. I am 15 years of age and have never searched anywhere for such item. So w...

Jose_M

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

My payment is NOT WORKINGGGG

Usually it pays for itself but it isn't bc I didn't have enough money but now I have the money and when I try to pay for my duo it wants me to quit duo and pay for individual

Visitor

Usually it pays for itself but it isn't bc I didn't have enough money but now I have the money and when I try to pay for my duo it wants me to quit duo and pay for individual

Jose_M

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost basic data

Haven't opened my Spotify in 3 weeks time and today when i finally logged in to my account, I have lost all my followers and the only people following are the artists with almost more than half my playlists gone. THere a fix? DeviceACER Nitro 7Operat...

Visitor

Haven't opened my Spotify in 3 weeks time and today when i finally logged in to my account, I have lost all my followers and the only people following are the artists with almost more than half my pl...

Joan

Moderator

265 Views

1 replies

0 likes

Account
Free
Other
  • 265 Views
  • 1 replies
  • 0 likes

fui add ao premium familia. a cobrança do individual é cancelada?

Minha familia me adicionou ao premium familia. Eu tinha um plano individual antes e foi feita a migração. A cobrança do meu plano antigo deixa de ser feita automaticamente?

Newbie

Minha familia me adicionou ao premium familia. Eu tinha um plano individual antes e foi feita a migração. A cobrança do meu plano antigo deixa de ser feita automaticamente?

AdamDamon

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Move/merge Spotify Premium to the Family account

I have Spotify Premium account for a long time and a few months back created a Family account for my wife and kids. Is there any way to move/merge my private account to the Family?

Casual Listener

I have Spotify Premium account for a long time and a few months back created a Family account for my wife and kids. Is there any way to move/merge my private account to the Family?

Maxim

Spotify Star

331 Views

1 replies

0 likes

Premium
Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Not letting me change country/region

I'm trying to change my Spotify location from the Untied Arab Emirates to the US but when I go to do it Spotify doesn't even give me the option to interact with the setting.

Visitor

I'm trying to change my Spotify location from the Untied Arab Emirates to the US but when I go to do it Spotify doesn't even give me the option to interact with the setting.

Maxim

Spotify Star

344 Views

3 replies

0 likes

  • 344 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Somone made an account with my email address

I'm a happy paying customer. I suddenly started getting Spotify emails on an email address that I did not register with Spotify and noticed that there is a completely legit account that someone registered using my email address - I'm assuming this wa...

Regular

I'm a happy paying customer. I suddenly started getting Spotify emails on an email address that I did not register with Spotify and noticed that there is a completely legit account that someone regis...

MihailY

Moderator

2045 Views

4 replies

0 likes

Account
Login
Subscription
  • 2045 Views
  • 4 replies
  • 0 likes

Superuser Contribution move podcast to new account

I uploaded my podcast to spotify, linked to my personal account. However, the podcast is for my work and in case a colleague must take over, it would be better to have a separate account for the podcast. Is there a way I can transmit the podcast to a...

Visitor

I uploaded my podcast to spotify, linked to my personal account. However, the podcast is for my work and in case a colleague must take over, it would be better to have a separate account for the podc...

Elceda

Newbie

2529 Views

3 replies

0 likes

  • 2529 Views
  • 3 replies
  • 0 likes

I can't redeem my gift codes as they don't apply to my account. I don't und

Am I not able to use the £30 worth of gift cards I have for my Spotify Family account by adding it to my balance? Otherwise I have £30 worth of codes I don't need.

Visitor

Am I not able to use the £30 worth of gift cards I have for my Spotify Family account by adding it to my balance? Otherwise I have £30 worth of codes I don't need.

Billy-J

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

The button for resetting the password isn't working on any device

I've received the message that my password has been reseted, but now I cannot change the password, because the buttons aren't clickable

Visitor

I've received the message that my password has been reseted, but now I cannot change the password, because the buttons aren't clickable

Billy-J

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero comprar el pack premium y me sale que es un error de tarjeta.

Hola. Hace días que quiero comprar el pack premium por 3 meses y sale que es un error de tarjeta, ya probé con 5 tarjetas más y sale el mismo error, la app la descargue de play story, ya no se que más hacer

Visitor

Hola. Hace días que quiero comprar el pack premium por 3 meses y sale que es un error de tarjeta, ya probé con 5 tarjetas más y sale el mismo error, la app la descargue de play story, ya no se que má...

Joan

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution morning! i have paid premium subscription but somehow can't open the app

The app shows me the screen "your last payment didn't work" and i can't do anything to close it and to use the app

Visitor

The app shows me the screen "your last payment didn't work" and i can't do anything to close it and to use the app

MihailY

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost many songs in my playlist

It is as if my playlist got sent back ~9 months and the re-arrangements and songs I added over the last 9 months are gone. My bestguess is that something might have happened as I booted my old phone to check some old texts and used spotify installed ...

Casual Listener

It is as if my playlist got sent back ~9 months and the re-arrangements and songs I added over the last 9 months are gone. My bestguess is that something might have happened as I booted my old ph...

g_norvik

Casual Listener

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes