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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 258109 Views
  • 785 replies
  • 81 likes
  • Account
  • 258109 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1127053 Views
  • 118 replies
  • 106 likes
  • Account
  • 1127053 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 70064 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 70064 Views
  • 63 replies
  • 8 likes

Spotify pulls wrong language name from Facebook

PlanPremiumCountryNetherlandsDeviceAny device I connect to (PC, laptop, phone)Operating SystemAndroid, Windows My Question or IssueSince this morning Spotify displays my Chinese name (as set in Facebook) rather than my normal one. I haven't changed a...

  • Music Fan
  • Plan Premium Country Netherlands Device Any device I connect to (PC, laptop, phone) Operating System Android, Windows   My Question or Issue Since this morning Spotify displays my Chin...
  • HeWhoHungers
  • Music Fan
  • 424 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 424 Views
  • 6 replies
  • 0 likes

my account has been hacked

   need help 

Screenshot_2020-05-31-14-31-37-37.png Screenshot_2020-05-31-14-31-14-87.png Screenshot_2020-05-31-14-31-25-38.png
  • Visitor
  •       need help 
  • TreyAnastasio
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Updating payment details

Plan PremiumFree/PremiumCountry Canada Device Samsung Galaxy 10S and laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android, Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to update the exp...

  • Visitor
  • Plan Premium Free/Premium Country Canada   Device Samsung Galaxy 10S and laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android, Windows10 (iOS 10, Android&nb...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium
  • 344 Views
  • 1 replies
  • 0 likes

Delete Hulu on spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

How do I find out when I made my account?

Hello,I recently started using Spotify again after several years of not using it. I remember making my account sometime in 2010 or 2009, but I just want to know when I created my account so I can "celebrate" it, haha! I couldn't find it on the websit...

  • Visitor
  • Hello, I recently started using Spotify again after several years of not using it. I remember making my account sometime in 2010 or 2009, but I just want to know when I created my account so I c...
  • Billy-J
  • Spotify Star
  • 980 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 980 Views
  • 1 replies
  • 0 likes

Unknown people logging into account

PlanFreeCountryUnited statesDevice iPhone xOperating System(iOS 13.5 My Question or Issueover the last week or 2, I’ve gotten over 10 emails from Spotify informing me that unknown users from all over the world are logging into my Spotify account. I’v...

  • Casual Listener
  • Plan Free Country United states Device iPhone x Operating System (iOS 13.5   My Question or Issue over the last week or 2, I’ve gotten over 10 emails from Spotify informing me that un...
  • Billy-J
  • Spotify Star
  • 592 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 592 Views
  • 3 replies
  • 0 likes

Why can't I edit my playlists anymore?

PlanPremium Family CountryGermany Operating SystemAndroid My Question or IssueHello! A few days ago I logged out of my account. When I logged back in, all my playlists were gone. I still can find them through the search bar but I can't edit them anym...

  • Visitor
  • Plan Premium Family    Country Germany   Operating System Android   My Question or Issue Hello! A few days ago I logged out of my account. When I logged back in, all my ...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't log in because it says i'm offline

I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I can't sign into my account? My email and password are...

  • Newbie
  • I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I ca...
  • v-wy318_9wqbh
  • Casual Listener
  • 215351 Views
  • 329 replies
  • 46 likes
  • Login
  • 215351 Views
  • 329 replies
  • 46 likes

Solved!! Switching from Apple music to Spoify

Plan PremiumCountry Australia DeviceiPhone 11 pro max/Macbook pro 2018Operating SystemiOS 13.4.1 My Question or IssueHi all, I had a terrible issue with apple music - I switched from the US to AUS app store and updated my credit card and all my music...

  • Casual Listener
  • Plan  Premium Country  Australia   Device iPhone 11 pro max/Macbook pro 2018 Operating System iOS 13.4.1   My Question or Issue Hi all, I had a terrible issue with appl...
  • Bethany_Dawn
  • Community Legend
  • 1283 Views
  • 3 replies
  • 0 likes
  • Account
  • 1283 Views
  • 3 replies
  • 0 likes

I got logged out and logged back in and all my music is gone

please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no one and it says I am on a 'free' account but I actua...

  • Visitor
  • please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no o...
  • Maxim
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Account login

My Question or IssueIf I have a family premium account and can add 5 other family members, can someone with an existing account use one so they don't lose their settings or Playlists

  • Newbie
  •  My Question or Issue If I have a family premium account and can add 5 other family members, can someone with an existing account  use one so they don't lose their settings or Playlists
  • Billy-J
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • Premium
  • 466 Views
  • 1 replies
  • 0 likes

A Bug ?

Have anyone experience a Bug which stopped the music after the end of a random last song whenever the continue music option turn on/off on the Mix 1 phone

  • Visitor
  • Have anyone experience a Bug which stopped the music after the end of a random last song whenever the continue music option turn on/off on the Mix 1 phone 
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • bug
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify thinks im abroad

i work previously in malaysia and created my spotify account. now i came back home in philippines. and when i tried to login on my account spotify said that my account cannot be use more than 14 days abroad. please help me how to fix this anyone i sa...

  • Casual Listener
  • i work previously in malaysia and created my spotify account. now i came back home in philippines. and when i tried to login on my account spotify said that my account cannot be use more than 14 days...
  • Xenia
  • Moderator
  • 600 Views
  • 3 replies
  • 0 likes
  • Account
  • 600 Views
  • 3 replies
  • 0 likes

Solved!! A Firewall may be blocking spotify. Please update your firewall

PlanPremiumCountryAustraliaDeviceWindows PCOperating SystemWindows 10 My Question or IssueWas working fine until yesterday, I had just installed Nord VPN (which I assume might be the problem) but now I can't log in even with Nord disabled. Spotify is...

  • Casual Listener
  • Plan Premium Country Australia Device Windows PC Operating System Windows 10   My Question or Issue Was working fine until yesterday, I had just installed Nord VPN (which I assume migh...
  • ashleyspotfiy
  • Casual Listener
  • 1037 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1037 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing email

I am trying to change my email to the email of an account that I have recently deleted and it won't let me change because it says that the email is taken even though I deleted the account that was using that email. any suggestions?

  • Visitor
  • I am trying to change my email to the email of an account that I have recently deleted and it won't let me change because it says that the email is taken even though I deleted the account that was us...
  • Mario
  • Spotify Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • Account
  • 730 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing country issues

Hi there, I've finally switched to Family Premium today so we can both listen at the same time. Our account has always been a UK one even though we now live in Singapore. The system had no problem accepting our Singapore address as our 'home' for ver...

  • Newbie
  • Hi there,   I've finally switched to Family Premium today so we can both listen at the same time. Our account has always been a UK one even though we now live in Singapore. The system had no p...
  • Mario
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email apears as used but at the same time says it doesnt exist

apparently my email seems to be in the limbo. I closed my account, but now that I wanted to create a new one with the same email as the one that was closed. but it says that the email is already in use with that account.what do I have to do in order ...

  • Newbie
  • apparently my email seems to be in the limbo. I closed my account, but now that I wanted to create a new one with the same email as the one that was closed. but it says that the email is already in u...
  • Mario
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 585 Views
  • 1 replies
  • 0 likes

Hackers taking over accounts

This is the second time I've had to change my password on this account, and not because I got the password wrong. Spotify seriously needs to get a 2-step authentication system going. My last account got hacked so hard I had to delete it and start fre...

  • Casual Listener
  • This is the second time I've had to change my password on this account, and not because I got the password wrong. Spotify seriously needs to get a 2-step authentication system going. My last account ...
  • Midnight1200
  • Casual Listener
  • 347 Views
  • 2 replies
  • 1 likes
  • Security
  • 347 Views
  • 2 replies
  • 1 likes

I am going to be disconnected from internet for 3 months.

I am going on deployment for 3 months. I understand spotify's offline for 30 days remove data policy. I was wondering if I give my girl friend my spotify log in information can she long into my spotify account once a month so I can keep all my downlo...

  • Visitor
  • I am going on deployment for 3 months. I understand spotify's offline for 30 days remove data policy. I was wondering if I give my girl friend my spotify log in information can she long into my spoti...
  • Jᴀᴄᴋ
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 466 Views
  • 1 replies
  • 0 likes

Can't loggin to my account via my username

Dear sir/madam,Each time i'm trying to login to my account throught using my username that im regesterd with, it won't work !! And i'm only able to login to my spotify account only throught using my email-addres. May you help me out how to fix this p...

  • Visitor
  • Dear sir/madam, Each time i'm trying to login to my account throught using my username that im regesterd with, it won't work !!   And i'm only able to login to my spotify account only through...
  • OneByBoo
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Login
  • 233 Views
  • 1 replies
  • 0 likes