Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I’m trying to change the email connected to my Spotify account to another one of my emails, but it says the email was taken. I logged in with the taken email and found that I had accidentally created an account with it a while ago, and so I closed th...
A couple months ago my daughter was logging into my account using my login credentials. The music she listened to is still showing up in my recommendations and I don't see a way to remove them. I listen to indie and new artists a lot and I want my re...
My family member has a new iPhone and has tried to log into their membership of our family premium account. It just logs them in to the main family member account. They have their own account already set up but just can't log into it.
It would be possible to exchange the country in which my music receives the release notifications, because I like Hip Hop and RNB of the United States, but I only get notification of traps from Brazil
I work for a small record label that has been more or less inactive for the last few years. Therefor non of the owners remember the login to access our Spotify Profile. The profile features all of our past releases, several playlists and already has ...
PlanPremium CountryUK My Question or IssueMy Spotify direct debit is showing in my banking app (lloyds), as a payment to Bet365. The text says Spotify, but the logo is Bet365's. Then when I select the transaction it has a 'See all transactions with B...
PlanFreeCountrytaiwanDevicesamsung galaxy tab GT-P1000Operating Systemandroid 2.3.3 My Question or IssueWhen I click to log in, he says "Must be a spotify premium member" (also not logged in)
My Question or IssueHi everyone,One of my playlist, with several thousand followers has been deleted. I would like to know why and get it back. I had no prior information to correct what could be the problem. Email received from spotify: "Hello,We ha...
I have Premium Duo account, money is being taken from my bank account every month. My old phone (where i was logged in) died for good, because the screen didn't respond to any actions. So i changed to new phone and i can't log in to my Spotify accoun...
Country : India.I had an older spotify account binded to my other email, which I will call A for this purpose and my newer in use account using an older email which I will call B. I want to change the email on B to match that of A, but since it was s...
My Question or Issue There was confusion about who was paying for the family account and I switched to the plan that ended up being cancelled and now I am being told I cannot rejoin the correct plan. I was literally on this plan for 4 years and on th...
Hola, Saludos! Mi nombre de usuario: '' jxxxxxxxx7 '' .. Tambien tuve otra cuenta creada por mi Facebook.. no imagine que al entra a mi cuenta PREMIUM! (jxxxxxxxx7) y darle Conectar con Facebook! esta sería sustituida por la cuenta FREE la cual fue c...
I am trying to buy Spotify premium even though I've had it for years and it's just decided I don't anymore but it is telling me to enter a valid phone number. My phone number definitely isn't wrong so why won't it recognise it?
O vencimento do meu plano Duo atualizou após a renovação, mas do membro do meu plano não, por que?
This all started earlier today when songs would stop playing after 1 sec. I had trouble logging in. Spotify sent me a login link which seems to have set up a facebook spotify account which I don't want. I paid for and have been using a premium accoun...
Premium Account. UK. I've somehow only just realised that I've had a repeating monthly card payment running for 16 months whilst also paying for my premium account via my O2 mobile contract. Leads me to believe I may have two accounts running.. But I...
I pay 9.99 a month and there is no record of it on my Spotify account and I'm still hearing commercials =( Is there a update button? I tried logging out and logging back in. My account is still under free subscription but by bank account clearly has ...
I've already found my Top 2022 playlist, but I wanted to actually get to the hub. Is that still possible? Thanks for your help
Music stopped playing on my phone in the app entirely so i deleted the app and now can't login in again.
Não quero mas pagar o spotify