Payment With QR code

[GowthamBabu]

Guys I paid for a yearly subscription for Spotify premium through QR code scanning via UPI and money was debited from my account and said payment was successful and purchase is confirmed,but my premium hasn’t been activated.Is there something else I am supposed to do ? After the payment through QR scanning ? Please let me know that would be amazing 

[OneByBoo]

Hi @GowthamBabu

thanks for reaching out to the community !

I would like you to start by checking out this support page and to double-check that your payment went through properly.

It's possible that your payment is pending as part of your bank's authorization process.

Please bear in mind that the process of payment approval could take a while so if you've received a confirmation mail, you can always check your receipts page for any payment that went through already.

In case the transaction isn’t successfully completed, no money will actually be taken and the funds will reappear on your statement - it's a good idea to check it out with your bank.

Hope this shed some light.

Let me know if you have any further questions 🙂

[Petya]

Hey there @GowthamBabu, 

Thanks for posting here!

This is just to let you know we have created an Ongoing Issue about what you're experiencing. Feel free to add your vote by clicking on +VOTE. You can also subscribe to get relevant updates on this and you'll be notified as soon as we have some.

Have a good day!

[Antonbadan]

Payment with QR codes can actually get tricky sometimes.