Premium family address issue

[SmokiC]

I can't figure out what address i used at registration ... I've been at the same address and am wondering if it is a typo but i can't find my info... is the address used from my billing information? 

[Maxim]

Hey @SmokiC,

It’s not possible to change the address registered on an existing Premium for Family subscription.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the subscription on your old account!

http://www.spotify.com/signup

[vlastimil1]

Hi,

are you for real? So if I do not remember the address (which is not displayed in acc settings) I can't do anything with it?

btw: I have the same problem.

V.

[Maxim]

@vlastimil1,

Yes, that's correct. You would have to create a new account and subscribe to Premium for Family on that account.

[vlastimil1]

Ok, let me ask again.

I gave you some information and you will now deny to retrieve them to me?

May I remind you that these are my personal data and you are obliged (as data controller) to give me those upon my request i.e. inform what exact data are you storing about me? 

Don't be like this and tell me. 

Kind regards,

Vlastimil

[Maxim]

I'm not a Spotify employee (as stated in my signature) so I can't really answer this but i'm happy to escalate your post. Give me some time and I/someone will get back to you here. 🙂

[vlastimil1]

Oh, sorry man. 

My bad, tell them I've mentioned some EU regulation and stuff. They should react faster. 😄

Thx for your help!

V.

[vlastimil1]

Hello again Maxim,

I have one additional question. The verification process. There needs to be match between the address on my account + the address on my family member account or the family member just needs to confirm my address?

V.

[Maxim]

@vlastimil1,

I'd recommend reaching out to the Support team via the linked contact form below:

https://support.spotify.com/contact-spotify-support/?contact

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.