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Premium subscription linked to invalid account

Premium subscription linked to invalid account

I'I've been charged for premium subscription on my credit card which has been linked to an account that does not exist.

Spotify changed my valid email address to an invalid email address, to which I do not have access. 

I've been charged for over 6 months of premium service without even being able to access the account.

Unfortunately, since it's a credit card that's been linked I cannot block a recurring payment unless it's stopped by Spotify themselves. A screenshot stating the new account does not exist.


What can be done to stop this?!


< Community Rock Star Edit - Removed personal info >

1 Reply

Hey @Rohitaksh.


Thanks for reaching out. It sucks to have had this happen to you. Don't worry, we're here to help.

Since we are not able to take a look backstage at your account on our end, we recommend you visit this page to explore your help options. 


Keep us posted on your progress. If you need anything else, we'll be right here 🙂


Take care,



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