Hi, I signed up for the Family Plan Deal where you payed for one month and got the next 2 months free? I have one other person on my family plan but is still telling me that I will be charged for next month even though I signed up in December?
Welcome to the Spotify Community, we're glad to see you're part of the band.
We'd like to explain this better. With the Spotify Family deal, you would get 3 months of Premium for you and the family members for the price of a regular subscription ($9.99/month USA).
Once the 3 months expire, you'll be billed at the normal price of a Spotify Family subscription depending on the number of sub-accounts you selected at sign up. For example, Me + 1 ($14.99 USA). We hope that clear things up.
Don't hesitate to drop us a message if you need us again 🙂
Thank you for the response to my question. I do understand the terms of the subscription but my issue is that despite singing up for it and despite having another person on my plan, I am being told that I will be charged $9.99 from January 16th 2016. This is despite me only signing up for the family plan half way through December. Is there something I did wrong at registration?
With the Spotify Family deal, you will pay $9.99 USA a month for the next 3 months (the price of a regular subscription), so if you signed up on December 16th, you will be billed again on January 16th and so on February 16th. After that, you'll be billed $14.99 USA (Me+1).