Problem with Family Subscription Deal

[SPascal]

Hi, I signed up for the Family Plan Deal where you payed for one month and got the next 2 months free? I have one other person on my family plan but is still telling me that I will be charged for next month even though I signed up in December?

[Oreste]

Hey SPascal!

Welcome to the Spotify Community, we're glad to see you're part of the band.

We'd like to explain this better. With the Spotify Family deal, you would get 3 months of Premium for you and the family members for the price of a regular subscription ($9.99/month USA).

Once the 3 months expire, you'll be billed at the normal price of a Spotify Family subscription depending on the number of sub-accounts you selected at sign up. For example, Me + 1 ($14.99 USA). We hope that clear things up.

Don't hesitate to drop us a message if you need us again 🙂

https://open.spotify.com/track/6aU6a9tdn2vHhnPGlboFZX

[SPascal]

Thank you for the response to my question. I do understand the terms of the subscription but my issue is that despite singing up for it and despite having another person on my plan, I am being told that I will be charged $9.99 from January 16th 2016. This is despite me only signing up for the family plan half way through December. Is there something I did wrong at registration?

[Oreste]

Don't worry, we can explain this!

With the Spotify Family deal, you will pay $9.99 USA a month for the next 3 months (the price of a regular subscription), so if you signed up on December 16th, you will be billed again on January 16th and so on February 16th. After that, you'll be billed $14.99 USA (Me+1).

We hope that clear things up. Take care!

[SPascal]

Thank you so much for the explanation! I feel kind of dumb now for misunderstanding the terms but I completely understand now!

[Oreste]

No trouble at all, we're happy to help! Don't hesitate to drop us a message if you ever need us again. 

https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl