Problem

[Robertosioli]

Hi, 

i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song! ( all ugly song ) I delete all of them and a few minutes later he connect again and continue to add song and delete mine! This is terrible!! This morning I wake up and all the song that I delete were come back. I can't spend my day to delete song. This person is connect with pc or phone. He can to this in any time and my only "power" is listen music with his phone or pc ( always in my account) and put the same song with the max volume. But this is difficult because he can change song! 

Also I tried to change my Facebook password a lot of time ( because I'm connect with Facebook) but this doesn't change nothing 

please some one help me 

if this can help the pc connect name is DESKTOP-H2CQPNM

and the phone is WAS-LX2

[Maxim · Accepted solution]

Hey @Robertosioli,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.