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Question? Can you still convert unlimited?

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Question? Can you still convert unlimited?

Composer

Hi, I'm a LONG time Spotify user and recently upgraded again.

 

My questions is, I remember being able to convert 30 days "Unlimited" into 15 days "Premium" and so forth.

 

Is this option not available anymore?? Some feedback would be much appreciated.

 

Thanks, Jay.

-Jay
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Re: Question? Can you still convert unlimited?

Community Legend

I would suggest you get in touch with the customer services team directly using the online contact form and see what they say about this. Seems weird it would just dissappear!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Question? Can you still convert unlimited?

Community Legend

I don't think there is such an option. If you upgrade your account to Premium, it will take effect from the time your unlimited subscription runs out.

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Re: Question? Can you still convert unlimited?

Community Legend

Can't find any mention of it on the help pages anymore, but it definitely used to be possible. Did you pay for your unlimited by recurring debit/credit card payment (since that coversion option was never available with gift cards)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Question? Can you still convert unlimited?

Composer

Well I miss that feature, I used it. And I paid with PayPal and a Debit card.

-Jay
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Solution!

Re: Question? Can you still convert unlimited?

Community Legend

I would suggest you get in touch with the customer services team directly using the online contact form and see what they say about this. Seems weird it would just dissappear!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Question? Can you still convert unlimited?

Composer

I figured it out, thanks!

-Jay
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