Could you please reset my account as well. I only have three off line devices synced into my account, but Spotify keeps sending me a message that I have more than that and drops one device. Very frustrating. Is this happening because one of the phones has had a update on the software since Spotify was loaded?
Alright man I am not sure if Im having the same problem as these guys or not. I upgraded to premium for my Blackberry but have since lost that phone and bought a new Samsung. When I downloaded and logged onto my Samsung it says I have started a 14 day trial which I dont want as I am paying for the service. Is this simply a case of resetting both phones and starting from scratch? Any help is appreciated - if the easiest thing is to reset can you please do that I dont mind losing my offline playlists as it wont take long setting them up.
Hi Markomac316- Right now your account has an active Premium subscription. I'm not sure not sure what this 14 day trial is about though as it isn't something we offer. Please be sure you're signing in with your 'markomac316' username and Spotify password (not your email).
However, I can see that you have an Android, Blackberry and Windows computer all registered as devices. Would you like us clear those so you can register the computer and Samsung with the option of adding another later?
Just note you'll need to resync your offine playlists again--how does that sound?