Someone else is using my account

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Someone else is using my account

Thejiminator

Someone else is logged into my account (family plan, premium)

 

They're playing music on the web player and on their mobile device

 

Using the 'log spotify out of all devices' button doesn't seem to remove the user

 

I use Facebook for my login, and I've changed my Facebook password, and logged out of all devices on Facebook

 

I'm getting really annoyed with this! Please help 🙂

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Maxim

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

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Marked as solution

Maxim

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thejiminator

Thanks Maxim

 

I didn't realise that I had a Spotify username and password, as I thought I had only ever used my Facebook account to login

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