Spotify and Facebook email problems

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Spotify and Facebook email problems

j1star1
Casual Listener

Hello, hopefully this won't be too confusing for you guys to help me with! 

So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is a normal Spotify account. The latter has my old email address attached to it. I want to change this to my new email address- but can't, because that is being used by my facebook spotiify account. If I disconnect from Facebook the facebook spotify account is still there. 

 

I am guessing one option is to ask Spotify to delete the facebook spotify account, but I wanted to ask if there is any other way. All I really want to do is use my current email address on the spotify account I actually use, and not the facebook one!

 

Many thanks in advance.

5 Replies

Merik
Community Legend

Hey @j1star1, welcome to the community!

 

The fastest way to resolve this issue is to create another e-mail address or an e-mail alias then change one of the e-mails on the account to the new e-mail/alias so that e-mail on the other account be switched to the one that was just removed. 

 

If you're unable to create another e-mail or create an e-mail alias, I can escalate this to the team and have a moderator reach out, but it will take longer.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

j1star1
Casual Listener

Heya, thanks for replying so fast, I appreciate it. The other account which is using the emai address I want is a facebook spotify account and it will not let me change that email address, unfortunately : (

Merik
Community Legend

@j1star1 wrote:

Heya, thanks for replying so fast, I appreciate it. The other account which is using the emai address I want is a facebook spotify account and it will not let me change that email address, unfortunately : (


@j1star1 Oh I'm sorry! I see the exact problem now! Not sure how I didn't catch it at first. Well, I escalated this case to the moderators and I'll let you know what they say. Hopefully , they'll be able to manually change the e-mail addresses.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

j1star1
Casual Listener

Thankyou so much, that would be wonderful. 🙂 

Jake
Roadie

Hey @j1star1

 

Welcome to the Community.

 

We'd recommend reaching out to our email team here, or to the folks at @SpotifyCares on Twitter or Facebook. They'll help you get things fixed up. 

 

If you need us, just shout 🙂

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