Premium for Family
Samsung Galaxy 8
My Question or Issue
The problem is not related to the device or platform used, it happens independently.
Spotify randomly starts to play a song that I don't know. I cannot stop the playing and control it. It comes from a Web Player that is not related to any device that I own. If I try to regain the control, the the player that I'm using at that time continues to play the song indefinitely.
I've already disconnected all my devices, removed all the applications, assured that it's not a problem related to a stolen account.
It's already some months that is happening. I thought that it was a temporary bug but it's not.
Solved! Go to Solution.
If you already changed your password, but the probem still exist, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares or through the online SpotifySupport.
* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.