Unknown people logging in

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Unknown people logging in

alyssamagor19
Casual Listener

My Question or Issue

I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. After the first log in, I logged out of all devices and changed my password, but people are still getting in. What can I do to stop this?

 

Plan

Premium

Device

iPhone X

 

 

1 ACCEPTED SOLUTION
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Xenia
Moderator
Moderator

Hello @alyssamagor19,

 

The security of your account and your personal information is very important for us at Spotify and our security team is ever vigilant to keep them safe for you. That's why we're now sending these emails so you can check any irregularities on your account.

 

There are several things you can do yourself to ensure your account is well protected. We recommend you visit this support page to learn how.

 

Moreover, if you're receiving messages from us, but are unsure whether they are legitimate - head here to find out what to do with suspicious emails.

 

If you've lost access to your account, be sure to follow the steps on this page. The support team will then help you to secure your account and hand it back to you. Just keep in mind that they are experiencing significant delays due to the current situation.

 

Feel free to reach out to us again, if you're having any concerns.

 

Take care!

XeniaModerator
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56 Replies

116do7ujzyf8r7s
Visitor

Change the password to your email first, log out all the devices logged in then proceed to change your Spotify password and log out all active sessions. Hope that helps.🙂

jackharr
Newbie

Yeah nothing has helps PLEASE LOG THEM OUT NOW THEY WONT STOP! I Can't log them out and non of the post you guys put there helps please help me!

CarlosE
Moderator
Moderator

Hey @jackharr,

 

Thanks for reaching out to the Community.

 

We're sorry to hear that you're still experiencing this. As previously mentioned on this thread, we recommend heading to this support article and follow the steps you'll find there. If the issue persists, get in touch with our Support team by following the steps under Lost anything? in that article, so they can further assist you with this.

 

We hope this helps. If you need anything else, we'll be right here.

 

Cheers!

CarlosEModerator
 
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Benlee12123b
Composer

Huh. That’s Wired maybe every so often Change your password you can also Lock Everybody logged in out! If you need more help Spotify is one Post away!

vacsquadcs
Newbie

I have changed my password about three times now, and have to click log out all about every other day. I continue to get emails that people in Germany and Israel are logging into my account. I am from the US, what can I do? Thanks.

Elay
Regular
Hi! im sorry to say this but you cant get your acount back bcz i have tried
to get back my acount 27 times and everytime i do it spotify sends me a new
login email.
You can make a new acount with another email and make sure that email has
2fa !

Sassy42
Casual Listener

I have had FOUR people add themselves to my premium account.

1) The password I use with spotify is one I use nowhere else, so I know the leak of info came from Spotify.

2)These people NOW HAVE MY HOME ADDRESS, name, billing information and login/password.

And spotify has NOT A SINGLE THING TO SAY ABOUT THIS?

 

The leak happened through you guys, undoubtedly. I've never received an email letting me know an extra person has been added to my account.

What is going on? This is deeply upsetting and yes I'm very seriously considering my other options because from my research this is not a one time thing, you have consistent problems with people stealing your clients information and you won't even admit to it.

 

 

porgfather
Casual Listener

You could, as many others have decided to do, leave Spotify and use one of the many other music providers. As consumers, we're spoilt for choice so why put up with this rubbish? Move on!

Beersheather
Visitor
Funny thing I don’t use Spotify anymore and it’s saying it’s being logged in from Russia veitnam I have never been out of the United States

TigerMask21
Casual Listener

If u think it a waste of time and money ...well u are  right coz even with premium u still gonna get hacked.In my opinion  until they don t put a 2nd autentification metod  there is no point in investing money in it.Yeah u have unlimited skips and u can listen in offline mode but that doesn t mean nithing if u get your account hacked.So a piece of advice , do not buy premium if your financial status is low and definetly do not sign in with a email that shows your name also even with facebook.

cassfuller-us
Newbie

I had the same issue. about two days ago after I turned on my desktop which automatically logs into Spotify, I started playing a playlist and my tracks kept skipping to songs I would never listen to (rap music I had never heard of before). I would hit a new playlist to see if it would stop and it wouldn't. This kept happening for about an hour until I just gave up and decided it was better to not listen at all. I minimized Spotify with nothing playing. Accounted it to being glitch what happens sometimes. When I came back to computer today to listen I had worse issues with skipping and devices to listen from, mainly my Sonos speakers. I was not able to keep on speaker on for more than a minute. Then out of the blue I was logged out of my account. Tried to log back in and my password was not working. After two attempts I got a redirect to retrieve email to log back in and change my password. When I went to my email I noticed an email Spotify had been sent to change my password(it was a legit email) that had been sent about the same time I spotted my first issue the day before. Then after searching my emails I noticed 7 more emails from Spotify notifying me of logins from all over the world. After I was able to change my password and get logged back in to my Spotify account I noticed that about a dozen new playlist of rap music had been added to my account. THIS IS NOT COOL AT ALL! My account was hacked as was everyone else posting in this thread. What the **bleep** Spotify?!!!  To top it off not admittance  from leadership at Spotify that this has occurred? I am attaching the playlist that were added to my account while it was hacked.

Screen Shot 2020-07-22 at 10.53.55 PM.png

Ivan
Moderator
Moderator

Hey there @cassfuller-us,

 

Thanks for getting in touch with us.

 

We take security very seriously and we send these notifications to avoid potential issues. If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE. 

In case you still get the emails informing you about login attempts on your Spotify account, make sure to follow these steps to make sure that your account is secured.

 

If you have questions, don't hesitate to reach out to us.  

IvanModerator
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TigerMask21
Casual Listener
Yeah ,it happens coz spotifi doesn t have an autentificatio bypass.And that s why spotifi sucks so much dix coz of that.Even if u have premium u are still gonna get hacked.
Too bad I didn tinvest nothing in this piece**bleep** platform but also it sad coz I got al my favorite songs and playlist there.

Elay
Regular
Hello! I dont have premium and i still hacked im scared to open a new
spotify account.
Thanks for your help

Barry2702
Casual Listener
I have a premium account but it was my free account which was being hacked. I spoke with a rep from Spotify on the text speak and the free account was deleted.

Elay
Regular
Yea. Spotify is being a dengerous place for listening music .d

Elay
Regular

hello im elayla from turkey. Ihave bought a samsung A7 1week ago and i open new email. I open a new spotify and use it about 5days. Today when i was listening bubblgumbitch from marina i saw that my song is beeing changed to very bad songs that they have lot of swearing and isaw ihave "liked song" but i dont have liked song was from dababe and its so annoying. I have changed my password a lot but its still hacking my acount!

Country`s from germany-france-USA

PLEASE help me im afraid and i loged out from my acount im worry about my email... thanks for your help

porgfather
Casual Listener

I have had these emails too - one unknown location, one from China and one from somewhere else. I have since changed my password, but still the emails keep coming.

All the links in the emails are valid Spotify links, it's not some kind of phishing attack.

If I've changed my password, why does Spotify think that someone from China is logging in to my account? Has there been some kind of compromise?

G_Loc
Gig Goer

This issue has affected thousands of users for years now.  Spotify refuses to implement 2 factor authentication or fix the source of these leaked user credentials.  Change your password to something unique and make sure you weren't that password with any other services.

Petya
Community Legend

Hey @G_Loc,

 

Thanks for posting here! 

 

Please bear in mind that Spotify's database is secure. There could be security breaches due to other services connected to your Spotify app.

To make sure you prevent cases like that, you can remove any third-party apps with access to your Spotify. 

 

Besides that, since you feel strongly about 2FA, we advise you to add your vote to this idea to support it if you already haven't. 

 

Let us know if there's anything else we can help with!

PetyaModerator
 
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