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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399505 Views
  • 952 replies
  • 107 likes
  • Account
  • 399505 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172077 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172077 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99248 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99248 Views
  • 68 replies
  • 10 likes

Superuser Contribution I have a problem with my password

Bueno, yo tenía una contraseña con letras y números, y cuando lo ingresé, dijo que el nombre de usuario / contraseña estaba mal. Cambié la contraseña a una sólo con letras, y funcionó, y cambié de nuevo a la primera, y no funcionó de nuevo. Cuál es l...

  • Newbie
  • Bueno, yo tenía una contraseña con letras y números, y cuando lo ingresé, dijo que el nombre de usuario / contraseña estaba mal. Cambié la contraseña a una sólo con letras, y funcionó, y cambié de nu...
  • RodrigoPalma
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 160 Views
  • 1 replies
  • 0 likes

Too Much Spam is going on Spotify

Too much spam is going on spotify. Why it do not take any action to prevent it.People are misusing the community for personal gain

  • Music Fan
  • Too much spam is going on spotify. Why it do not take any action to prevent it. People are misusing the community for personal gain
  • xnstad
  • Music Fan
  • 152 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 152 Views
  • 1 replies
  • 1 likes

subscription

Hello, I have a son who's on my bank account, and he's uder age. he has subscribed to spotify premium, and he has no money in his bank account. Spotify has taken over $80 from his account including overdraft fees. I need this subscription to end imme...

  • Newbie
  • Hello, I have a son who's on my bank account, and he's uder age. he has subscribed to spotify premium, and he has no money in his bank account. Spotify has taken over $80 from his account including o...
  • xnstad
  • Music Fan
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Ya no puedo descargar música..

Hola, quisiera que me ayuden, soy cliente Premium y cada vez que quiero descargar más música me sale un mensaje que ya no lo puedo hacer por motivo que llegué al límite y si quiero más música tengo que eliminar canciones, no creen que si soy cliente ...

  • Newbie
  • Hola, quisiera que me ayuden, soy cliente Premium y cada vez que quiero descargar más música me sale un mensaje que ya no lo puedo hacer por motivo que llegué al límite y si quiero más música tengo q...
  • osornios
  • Spotify Star
  • 25167 Views
  • 5 replies
  • 18 likes
  • Other
  • 25167 Views
  • 5 replies
  • 18 likes

Superuser Contribution A playlist has disappeared

I made a playlist in early August from music from my Discover Weekly (a separate playlist, so it hasn't just refreshed) that now has completely disappeared. I made the playlist on mobile but can't find it online or on mobile. I didn't delete it, and ...

  • Casual Listener
  • I made a playlist in early August from music from my Discover Weekly (a separate playlist, so it hasn't just refreshed) that now has completely disappeared. I made the playlist on mobile but can't fi...
  • kelbrakken
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
  • 268 Views
  • 2 replies
  • 0 likes

Got billed twice when registering for Premium

I subscribed for premium yesterday, but I made a mistake the first time and chose the student discount before knowing that I couldn't get that discount, but I still clicked the submit button. Then I chose the normal premium account and subscribed, bu...

  • Casual Listener
  • I subscribed for premium yesterday, but I made a mistake the first time and chose the student discount before knowing that I couldn't get that discount, but I still clicked the submit button. Then I ...
  • riciffy
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Account hacked

Hi spotify, basically I have this spotify linked on my facebook however my Facebook and Yahoo Mail was hacked and cant recover it. I cant access now my spotify Im worried if hacker might see or have my Account Bank Information. Since I no longer have...

  • Casual Listener
  • Hi spotify, basically I have this spotify linked on my facebook however my Facebook and Yahoo Mail was hacked and cant recover it. I cant access now my spotify Im worried if hacker might see or have ...
  • 101 Views
  • 0 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 101 Views
  • 0 replies
  • 0 likes

Superuser Contribution Me suscribí en 2 suscripciones en los últimos 12 meses y no puedo entrar a una cuenta familiar nueva

Hola! Tengo un problema con cuenta del plan FAMILIAR. (acabo de enviar esto al fanpage de Spotify Ayuda) Disculpen! Mi padre contrató el plan familiar y me dio el codigo de invitación y puse todos mis datos de domicilio (el cual es igual para los 4 f...

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  • Newbie
  • Hola! Tengo un problema con cuenta del plan FAMILIAR. (acabo de enviar esto al fanpage de Spotify Ayuda) Disculpen! Mi padre contrató el plan familiar y me dio el codigo de invitación y puse todos mi...
  • ozyryz1990
  • Newbie
  • 15413 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 15413 Views
  • 6 replies
  • 0 likes

why is premium forcing me to pay family plan?

I am trying to pay for the 9.99. But its forcing me to pay the 14.99 family plan? Why is that?

  • Casual Listener
  • I am trying to pay for the 9.99. But its forcing me to pay the 14.99 family plan? Why is that?
  • 330 Views
  • 0 replies
  • 0 likes
  • Premium
  • 330 Views
  • 0 replies
  • 0 likes

I'm being charged for Spotify and its saying my account is on trail ?

So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99

  • Casual Listener
  • So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99
  • afcmill1229
  • Newbie
  • 354 Views
  • 4 replies
  • 0 likes
  • 354 Views
  • 4 replies
  • 0 likes

Account gehackt.

Guten Tag,Ich hätte eine Frage was könnte ich machen , das ich meinen Spotify account wieder bekommen kann ?.Mir wurde heute mein Spotify Account geklaut.In dem sich eine Fremde person auf den Account eingeloggt hat und die E-Mail Adresse geändert ha...

  • Newbie
  • Guten Tag, Ich hätte eine Frage was könnte ich machen , das ich meinen Spotify account wieder bekommen kann ?. Mir wurde heute mein Spotify Account geklaut. In dem sich eine Fremde person auf den ...
  • 849 Views
  • 0 replies
  • 0 likes
  • 849 Views
  • 0 replies
  • 0 likes

cambiar correo electronico antiguo no se constraseña

Hola, quiero cambiar mi direccion de correo electronico asociado a spotify ya que no me he dado cuenta de que tenia ese y hace años que no lo uso y yo entro a mi cuenta por facebook asi que no me pide contraseña y a saber que contraseña puse hace tan...

  • Newbie
  • Hola, quiero cambiar mi direccion de correo electronico asociado a spotify ya que no me he dado cuenta de que tenia ese y hace años que no lo uso y yo entro a mi cuenta por facebook asi que no me pid...
  • 426 Views
  • 0 replies
  • 0 likes
  • Account
  • 426 Views
  • 0 replies
  • 0 likes

Spotify Premium Student Discount

I am incredibly frustrated everytime i sign up for spotify premium and get to the payment option this message comes up:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pay...

  • Newbie
  • I am incredibly frustrated everytime i sign up for spotify premium and get to the payment option this message comes up: Oops, seems your card or payment provider is having a bad day. Don't worry, n...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

asdasdas

asdadsa

  • Regular
  • asdadsa
  • 262 Views
  • 0 replies
  • 0 likes
  • Premium
  • 262 Views
  • 0 replies
  • 0 likes

adasdas

dasdasdas

  • Regular
  • dasdasdas
  • 182 Views
  • 0 replies
  • 0 likes
  • Premium
  • 182 Views
  • 0 replies
  • 0 likes

e6tyr

hreyhu

  • Regular
  • hreyhu
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Paused

Hi my premium has been paused however I have paid my subscription renewal and a receipt has been sent to me.

  • Newbie
  • Hi my premium has been paused however I have paid my subscription renewal and a receipt has been sent to me. 
  • Chris
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes