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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287353 Views

529 replies

34 likes

Account
Free
  • 287353 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13623 Views

6 replies

11 likes

Security
  • 13623 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540247 Views

990 replies

114 likes

Account
  • 540247 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129597 Views

74 replies

12 likes

Account
Login
Premium
  • 129597 Views
  • 74 replies
  • 12 likes

Superuser Contribution Family Premium

I've added my family and they are required to give details of the address. How come the address doesn't match? How do I solve this? I'm paying but none of my family members are using premium.

Newbie

I've added my family and they are required to give details of the address.  How come the address doesn't match?  How do I solve this?  I'm paying but none of my family members are usin...

RodrigoPalma

Roadie

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Can't access email but im still logged in on my pc

Please help me some how change the email to the account so I can log in with it on other devices

Newbie

Please help me some how change the email to the account so I can log in with it on other devices

207 Views

0 replies

0 likes

Account
Login
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Issue with logging in on Onkyo TX-NR515

Hello,I'm using Spotify on my Onkyo device, i had got premium account for a long while. Last time i changed to spotify premium family and now i have login error on my device and cannot use the service anymore. No any other device is using my account ...

Casual Listener

Hello, I'm using Spotify on my Onkyo device, i had got premium account for a long while. Last time i changed to spotify premium family and now i have login error on my device and cannot use the serv...

chrisg77

Casual Listener

1871 Views

3 replies

1 likes

Login
Premium
  • 1871 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Buenos DíasTengo un plan familiar con mis dos hijos y mi mujer desde hace un año. Desde hace un mes, mi mujer no le funcione spotify. Tras verificar ya no aparece en el plan familiar. La he vuelto a invitar pero a la hora del registro aparece un mens...

Newbie

Buenos Días Tengo un plan familiar con mis dos hijos y mi mujer desde hace un año. Desde hace un mes, mi mujer no le funcione spotify. Tras verificar ya no aparece en el plan familiar. La he vuelto ...

RodrigoPalma

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family

Hi.I wonder why my 2 twin sons dont get the inventation that I send to them for upgrading to premium family????They have a free spotify account for the moment bnut we want to upgrade to premium family. my wife and daughter got the inventation but not...

Newbie

Hi. I wonder why my 2 twin sons dont get the inventation that I send to them for upgrading to premium family???? They have a free spotify account for the moment bnut we want to upgrade to premium f...

RodrigoPalma

Roadie

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hijacked Account

My account has been hijacked ( Email and password been changed)how do I reset that?Filling out the contact form only sends an email to the hijacker.

Newbie

My account has been hijacked ( Email and password been changed) how do I reset that? Filling out the contact form only sends an email to the hijacker.

RodrigoPalma

Roadie

293 Views

1 replies

0 likes

Account
Security
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRANSFERIR PLAYLIST PARA NOVA CONTA

Boa tarde! Gostaria de solicitar que as playlist da conta (editado) sejam transferidas para a nova conta: (editado)

Newbie

Boa tarde! Gostaria de solicitar que as playlist da conta (editado) sejam transferidas para a nova conta: (editado)

RodrigoPalma

Roadie

1499 Views

1 replies

0 likes

Account
Other
  • 1499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minha conta

Eu criei uma conta e cadastrei o premium em débito automático, meu celular teve que ser formatado e agora eu não lembro meu login porque eu inventei na hora que fiz a conta, e agora eu não consigo acessar já tentei de tudo, como é que faço pra recupe...

Newbie

Eu criei uma conta e cadastrei o premium em débito automático, meu celular teve que ser formatado e agora eu não lembro meu login porque eu inventei na hora que fiz a conta, e agora eu não consigo ac...

RodrigoPalma

Roadie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mismo resultado

Newbie

No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mism...

afchadi

Casual Listener

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Problems with Facebook login

I have a premium subscription through Facebook which I use with the student discount. I recently got a new phone (IOS) and i've been having problems logging in through facebook, being given the 404 error for about a week or so. I've tried to set up a...

Casual Listener

I have a premium subscription through Facebook which I use with the student discount. I recently got a new phone (IOS) and i've been having problems logging in through facebook, being given the 404 e...

mandiyal

Regular

499 Views

3 replies

0 likes

Account
Login
  • 499 Views
  • 3 replies
  • 0 likes

I Can't log into premium account on my computer.

My Spotify Premium account works perfectly fine on my phone, but when I try to log in on my mac, I get a white screen that says "Logging in to Spotify", and it sits there for an eternity. How do I fix this? P.S. I've been using Spotify on my mac way ...

Newbie

My Spotify Premium account works perfectly fine on my phone, but when I try to log in on my mac, I get a white screen that says "Logging in to Spotify", and it sits there for an eternity. How do I fi...

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Changing internet from Bredbandsbolaget

ince we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provider ( the payment is managed thru them) and the account login has...

Newbie

ince we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provider ( the paym...

302 Views

0 replies

0 likes

Account
  • 302 Views
  • 0 replies
  • 0 likes

Account Changes

My account indicates, "Spotify Free" yet, I am being charged $9.99 each month, what for? I am not able to change my payment card info, in "Subscriptions". How then do I update my new credit card info?

Newbie

My account indicates, "Spotify Free" yet, I am being charged $9.99 each month, what for?  I am not able to change my payment card info, in "Subscriptions".  How then do I update my new cred...

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

No puedo ingresar desde mi móvil por configuración offline

Hola, buenos días, quiero ingresar a mí cuenta de Spotify desde mi cel, y me sale la pantalla que el modo actual de mi cuenta está offline, que debo conectarme a internet. Tengo los datos y la cuenta web activados pero no puedo cambiar la configuraci...

Newbie

Hola, buenos días, quiero ingresar a mí cuenta de Spotify desde mi cel, y me sale la pantalla que el modo actual de mi cuenta está offline, que debo conectarme a internet. Tengo los datos y la cuenta...

269 Views

0 replies

1 likes

  • 269 Views
  • 0 replies
  • 1 likes

Solved!! account created with facebook

hi i created my account with facebook but i want to quit facebookhow can i migrate my account from facebook to my mail?

Casual Listener

hi i created my account with facebook but i want to quit facebook how can i migrate my account from facebook to my mail?

dowan

Casual Listener

2205 Views

2 replies

0 likes

  • 2205 Views
  • 2 replies
  • 0 likes

Stopping payments on another person's account

How can I get my card information taken off another person's account? I do not want to keep paying for this person's account but they refuse to stop the payments and I need the payments to stop asap.

Newbie

How can I get my card information taken off another person's account? I do not want to keep paying for this person's account but they refuse to stop the payments and I need the payments to stop asap.

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription

I wanted to cancel a premium subscription, but I did miss it. What to do to get the money back?

Newbie

I wanted to cancel a premium subscription, but I did miss it. What to do to get the money back?

Lee

Spotify

301 Views

1 replies

0 likes

Account
Premium
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

Premium family does not work. Other members of the family are on use while mine is not? Wy???

Visitor

Premium family does not work. Other members of the family are on use while mine is not? Wy???

Lee

Spotify

228 Views

1 replies

0 likes

Premium
  • 228 Views
  • 1 replies
  • 0 likes

Account not reachable/disappeared

Please can someone help me. I think my acount has ben hacked. last week I kept getting kicked out of my spotify account. I could see that someone else was using it, but could find out who. When I went onto spotify later the week... all my music playl...

Visitor

Please can someone help me. I think my acount has ben hacked. last week I kept getting kicked out of my spotify account. I could see that someone else was using it, but could find out who. When I wen...

user-removed

Not applicable

325 Views

1 replies

0 likes

Account
  • 325 Views
  • 1 replies
  • 0 likes