Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80492 Views

9 replies

2 likes

Account
Login
  • 80492 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654145 Views

13 replies

4 likes

Account
  • 654145 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734635 Views

18 replies

29 likes

  • 734635 Views
  • 18 replies
  • 29 likes

Superuser Contribution Cobrança indevida

Estou sendo cobrada duas vezes pelo Spotify no meu plano família. Alguém sabe o motivo?

Newbie

Estou sendo cobrada duas vezes pelo Spotify no meu plano família. Alguém sabe o motivo?

user-removed

Not applicable

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Unable to log in or change pswd

Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"

Newbie

Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"

osornios

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvido de cuenta

Que tal buen dia, necesito ayuda dado que aun se sigue haciendo un cargo del servicio premium y no recuerdo de cual cuenta es, ya coloque las que recuerdo y ninguna cuenta con servicio premium. cuento con el numero de afiliacion. que puedo hacer?

Newbie

Que tal buen dia,  necesito ayuda dado que aun se sigue haciendo un cargo del servicio premium y no recuerdo de cual cuenta es, ya coloque las que recuerdo y ninguna cuenta con servicio premium....

Aimee_T

Roadie

328 Views

1 replies

0 likes

Account
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Student promo refound

Hallo, ive tried to activate a premium account with student discount cause i missclicked the option,when i realiazed that i had already autorized the transaction, since im no student I cant send school info etc. Now I got 4,99€ addebit on my card and...

Newbie

Hallo, ive tried to activate a premium account with student discount cause i missclicked the option,when i realiazed that i had already autorized the transaction, since im no student I cant send scho...

Jacob

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Price Change Without Any Excuse

I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it was giving guarentee of "always same prices that you...

Casual Listener

I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it w...

anilkocoglu

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

1 Vaga a Menos Plano Familia

Tive um membro do meu plano familia revogado e a vaga não esta disponivel novamente para um novo convite. Como devo proceder?

Newbie

Tive um membro do meu plano familia revogado e a vaga não esta disponivel novamente para um novo convite. Como devo proceder?

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Username changes to jibberish

When I log on to my account my username says what it is supposed to. However when I click on upgrade it turns into ;alksjd;lfkja;slkdjf;laksjd;flkj aka jibberish. When I go to the "help" portion of the menu it goes back to my normal username. I do no...

Newbie

When I log on to my account my username says what it is supposed to. However when I click on upgrade it turns into ;alksjd;lfkja;slkdjf;laksjd;flkj aka jibberish. When I go to the "help" portion of t...

Maxim

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Facebook e spotify

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. Oggi ho deciso di creare un account per attivare pr...

Visitor

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. ...

Funblader

Newbie

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

Is my Spotify account hacked?

So many times now when I open Spotify on my iphone or mac, someone else is playing music through Spotify Connect. I then need to choose "this iphone" or "this mac".My "Daily mix" 1, 2, 3 are a big mess with 100% latin music - I for sure never listene...

Casual Listener

So many times now when I open Spotify on my iphone or mac, someone else is playing music through Spotify Connect. I then need to choose "this iphone" or "this mac". My "Daily mix" 1, 2, 3 are a big ...

Maxim

Spotify Star

408 Views

1 replies

0 likes

Account
Security
  • 408 Views
  • 1 replies
  • 0 likes

Account was hacked due to facebook login

So I wrote a message yesterday evening to spotify but no answer yet.Its a secury issue so I expected a fast reply.My account was hacked together with a few others on https://pastebin.com/b8i1eVaPSince I changed the password a while ago to use my face...

Casual Listener

So I wrote a message yesterday evening to spotify but no answer yet. Its  a secury issue so I expected a fast reply. My account was hacked together with a few others on https://pastebin.c...

Doriandance

Casual Listener

2207 Views

6 replies

0 likes

  • 2207 Views
  • 6 replies
  • 0 likes

Email stolen

Someone was using my email with a fake account "francy_ammirati". I suddenly deleted cpmpletely that account(email received, etc etc) then I create mine. Paid with the browser for the 3 moths premium at 0.99 euro and payment was successfully complete...

Newbie

Someone was using my email with a fake account "francy_ammirati". I suddenly deleted cpmpletely that account(email received, etc etc) then I create mine. Paid with the browser for the 3 moths premium...

Jacob

Community Legend

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Where do I see the amount of money on my account?

I fail to see the amount of money I have left on my Spotify account, I just changed my subscription from Permium to Premium Family and tried to see the money left (I got reddems for some 100 Euros a while ago but do not know it is time to refill ) Pl...

Newbie

I fail to see the amount of money I have left on my Spotify account, I just changed my subscription from Permium to Premium Family and tried to see the money left (I got reddems for some 100 Euros a ...

Jacob

Community Legend

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Solved!! Login at abroad, problem to change country setting

HiI am from Malaysia, and currently staying at Korea.I wanna keep use Spotify in Korea, so tried to change my country setting,but I can not change it. There is no other country option which I can select.So I still can not use spotify in Korea.Already...

Newbie

Hi I am from Malaysia, and currently staying at Korea. I wanna keep use Spotify in Korea, so tried to change my country setting, but I can not change it. There is no other country option which I c...

Maxim

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

log in problem from app

I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?

Newbie

I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?

osornios

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Sorry, this is not a valid mobile number. Enter valid mobile number

I receive "sorry this is not a valid mobile number" when I try to upgrade to premium. But the number is correct. How do I fix this so I can upgrade?

Newbie

I receive "sorry this is not a valid mobile number" when I try to upgrade to premium. But the number is correct. How do I fix this so I can upgrade?

2015 Views

0 replies

1 likes

  • 2015 Views
  • 0 replies
  • 1 likes

mail

Bonjour , je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque .Comment faire pour y accede afin de mettre fin a mon compte premium qui ne me sert plus

Casual Listener

Bonjour ,   je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque . Comment faire pour y accede...

osornios

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Can't login to web player

I just downloaded the web player, and I'm trying to login. I'm clicking 'login with facebook" because that's how I login to Spotify on my phone, and to the regular website. However when I do this on the web player, it opens a browser (Opera, which is...

Newbie

I just downloaded the web player, and I'm trying to login.  I'm clicking 'login with facebook" because that's how I login to Spotify on my phone, and to the regular website.  However when I...

338 Views

0 replies

0 likes

Login
  • 338 Views
  • 0 replies
  • 0 likes

Mudei o catão e me cobraram uma taxa

Fiz um cartao de um outro banco, e irei cancelar o outro. Então fui mudar nas configurações de pagamento, assim que eu confirmei, apareceu que foi descontado o valor de 10 reais no novo cartão, sendo que o vencimento e so dia 18 de cada mês. Porque f...

Newbie

Fiz um cartao de um outro banco, e irei cancelar o outro. Então fui mudar nas configurações de pagamento, assim que eu confirmei, apareceu que foi descontado o valor de 10 reais no novo cartão, sendo...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Superuser Contribution Got logged out and won't let me log back in.

Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tried logging in with Facebook then, and error 404 co...

Newbie

Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tr...

user-removed

Not applicable

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!! Friend feed not showing up

I have Friend Feed activated on settings and "Right Sidebar" on view is activated as well. Already reinstalled, but nothing seems to solve this It's been like this since forever.

Casual Listener

I have Friend Feed activated on settings and "Right Sidebar" on view is activated as well. Already reinstalled, but nothing seems to solve this 😞 It's been like this since forever.

Jiana

Community Legend

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes