Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14710 Views

7 replies

11 likes

Security
  • 14710 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552661 Views

991 replies

115 likes

Account
  • 552661 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131028 Views

74 replies

12 likes

Account
Login
Premium
  • 131028 Views
  • 74 replies
  • 12 likes

Superuser Contribution Offer premium student

Hello i'm french guy, i have suscribed to spotify premium with student offer. When i want to zap music on playlist there is an message say "suscribe sporify premium for have this function" while i already premium.I even received an email to tell me m...

Newbie

Hello i'm french guy, i have suscribed to spotify premium with student offer. When i want to zap music on playlist there is an message say "suscribe sporify premium for have this function" while i al...

JulianA_Bogota

Roadie

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in

I moved into another country for a couple of days and now im back but spotify still isnt working and says "tell us where u at at spotify.com" i tried changing my account settings but still nothing, please help

Newbie

I moved into another country for a couple of days and now im back but spotify still isnt working and says "tell us where u at at spotify.com" i tried changing my account settings but still nothing, p...

JulianA_Bogota

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution lost control of collaborative playlist

Hi, I have problem, because i have made collaborative playlist and i used it for some time. Me and my friends add some sogs to it, but some time ago i lost controll of it, but i am still owner of this playlist. My friends still can add songs to it al...

Casual Listener

Hi, I have problem, because i have made collaborative playlist and i used it for some time. Me and my friends add some sogs to it, but some time ago i lost controll of it, but i am still owner of thi...

kuborgc6

Casual Listener

422 Views

2 replies

0 likes

Other
  • 422 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am still paying premium which I switch to spotify free

Hi, I have switched my account to spotify free but until now I am still paying a monthly fee for spotify premuim. Here is the deduction on my online bank account details --- SPOTIFY P02E62FA70 ST OC 14 JUL S$10.18. I have been using spotify free for ...

Visitor

Hi,     I have switched my account to spotify free but until now I am still paying a monthly fee for spotify premuim.  Here is the deduction on my online bank account details --- SPO...

JulianA_Bogota

Roadie

214 Views

1 replies

0 likes

Account
  • 214 Views
  • 1 replies
  • 0 likes

Can no longer sign-in using Onkyo app.

I have used the App. on my Onkyo receiver (model TX NR609) for several years. It no longer works. It will not recognize my username/passoword combo and I receive an error message that those credentials are invalid. I tried resetting my Spotify passow...

Newbie

I have used the App. on my Onkyo receiver (model TX NR609) for several years.  It no longer works. It will not recognize my username/passoword combo and I receive an error message that those cre...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

When I log into MY Facebook account on Spotify, it logs into my partner's Facebook account. Help?

So I've been trying to log into my Facebook account through Spotify, I enter my detailes correctly as I do not get an error saying "wrong pasword" or "inccorrect email or username". It simply just logs me into my partner's account, I don't understand...

Newbie

So I've been trying to log into my Facebook account through Spotify, I enter my detailes correctly as I do not get an error saying "wrong pasword" or "inccorrect email or username". It simply just lo...

181 Views

0 replies

0 likes

Account
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Being charged £15 a month for a family account and it should be a student.

Hi there, I started up a student discount account a few months ago. I've just seen on my bank statement that the last 2 months have come out as £15 charge for a family account. I didn't sign up for this and no-one else in my family uses it. I can't f...

Casual Listener

Hi there,   I started up a student discount account a few months ago. I've just seen on my bank statement that the last 2 months have come out as £15 charge for a family account.   I di...

JulianA_Bogota

Roadie

1428 Views

1 replies

0 likes

  • 1428 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo usar las funciones de Premium

Hola, estoy teniendo problemas para usar las funciones de Premium, y tengo el Plan Familiar premium. No me deja hacer shuffle, no me deja manejar mis canciones ni playlists y si intento me sale un mensaje que necesito Premium! Y ya me canse de reinic...

Casual Listener

Hola, estoy teniendo problemas para usar las funciones de Premium, y tengo el Plan Familiar premium. No me deja hacer shuffle, no me deja manejar mis canciones ni playlists y si intento me sale un me...

JulianA_Bogota

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Problème

Allo. Depuis deux jour Spotify ne marche pus sur Sonos. Ca me dit impossible de ce connecter , quoi faire ?

Newbie

Allo. Depuis deux jour Spotify ne marche pus sur Sonos. Ca me dit impossible de ce connecter , quoi faire ?

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

How to remove unauthorized content?

One of my albums has been added to spotify without my permission. I am the rights owner. I don't know who added it. I assume it was a former distributor...I need it to be removed. I at least need to know who to contact on the digital distribution sid...

Newbie

One of my albums has been added to spotify without my permission. I am the rights owner. I don't know who added it. I assume it was a former distributor...I need it to be removed. I at least need to ...

user-removed

Not applicable

1780 Views

5 replies

0 likes

  • 1780 Views
  • 5 replies
  • 0 likes

My playlists have all disappeared

Hello fellow Spotify friends!Suddenly all my playlists have gone away (both in desktop and mobile), I just see one playlist called "raressdd g" with 0 songs.This is really annoying and frustrating :-(, any help would be welcome.

Casual Listener

Hello fellow Spotify friends! Suddenly all my playlists have gone away (both in desktop and mobile), I just see one playlist called "raressdd g" with 0 songs. This is really annoying and frustratin...

254 Views

0 replies

0 likes

Account
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Remove Full Name from account

Hello! I made the regreful mistake of temporarily connecting my facebook account to my spotify profile. Now my account shows up everywhere with my facebook picture and my full name. I've tried disconnecting from facebook, deleting spotify from my fac...

Casual Listener

Hello!   I made the regreful mistake of temporarily connecting my facebook account to my spotify profile.  Now my account shows up everywhere with my facebook picture and my full name. ...

v4

Casual Listener

41249 Views

7 replies

4 likes

Account
Login
  • 41249 Views
  • 7 replies
  • 4 likes

US iphone download vs Norwegian account

Hi, Hope someone can help me out on this. I downloaded Spotify on my Iphone while in the US even though I had a Norwegian account. Back In Noway I got the 14 days limit. Changed the account setting and everything worked fine until today (half a year)...

Newbie

Hi,   Hope someone can help me out on this. I downloaded Spotify on my Iphone while in the US even though I had a Norwegian account. Back In Noway I got the 14 days limit. Changed the account ...

284 Views

0 replies

0 likes

Login
  • 284 Views
  • 0 replies
  • 0 likes

Can't change email adress

Hi, i'm using two email adresses, one for spam, one for real stuff. Spotify is using my spam-adress, but I want to change it to my real adress. Whenever i try to to that, spotify says my email-adress is already taken, which can't be true, because it'...

Casual Listener

Hi,   i'm using two email adresses, one for spam, one for real stuff. Spotify is using my spam-adress, but I want to change it to my real adress. Whenever i try to to that, spotify says my ema...

id404

Casual Listener

323 Views

1 replies

0 likes

Login
  • 323 Views
  • 1 replies
  • 0 likes

Wrong country

Hi guys, few weeks ago i created a new account, first one was linked to my facebook account, new one is not. But i still have message with new account i need to change country... Impossible to change country in my account, when i created it i've got ...

Casual Listener

Hi guys,   few weeks ago i created a new account, first one was linked to my facebook account, new one is not.   But i still have message with new account i need to change country... Im...

Maxim

Spotify Star

377 Views

3 replies

0 likes

  • 377 Views
  • 3 replies
  • 0 likes

Login problems Windows 7

Hello,I've installed the Spotify app succesfull but when I fill in my user name and passwordit crashes and I get the following message: "Spotify has stopped working, Windows is checking for a solution. Close Programm". If I ask for a report showing t...

Newbie

Hello, I've installed the Spotify app succesfull but when I fill in my user name and password it crashes and I get the following message:   "Spotify has stopped working, Windows is checking ...

329 Views

0 replies

0 likes

Login
  • 329 Views
  • 0 replies
  • 0 likes

Cant login

I am currently on holiday and I had to make another account due to being abroad 14 days. However this thing appeared today and it doesn't let me make a new account, can anyone help me?

Newbie

I am currently on holiday and I had to make another account due to being abroad 14 days. However this thing appeared today and it doesn't let me make a new account, can anyone help me?

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes