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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158847 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158847 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10730 Views
  • 3 replies
  • 10 likes
  • Security
  • 10730 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508845 Views
  • 985 replies
  • 112 likes
  • Account
  • 508845 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124770 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124770 Views
  • 74 replies
  • 12 likes

Premium for Family

Hi! I invited my dad to premium for family, but he can't access a premium account. i try to resend to his email, but no message appearing. Thank you!

  • Newbie
  • Hi! I invited my dad to premium for family, but he can't access a premium account. i try to resend to his email, but no message appearing. Thank you!
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 217 Views
  • 1 replies
  • 0 likes

Family plan not letting me confirm my GF

I started a family plan with my GF around a month ans some days or weeks ago.We've tried to verify the address on her account and nothing we do helps.Now as info, I was recently hospitalized and we were not connecting from the same router as we have ...

  • Newbie
  • I started a family plan with my GF around a month ans some days or weeks ago. We've tried to verify the address on her account and nothing we do helps. Now as info, I was recently hospitalized ...
  • Aegan
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debt by spotify

Hey, how can I check, if all my premium account payments are payed? Thanks! Seda

  • Casual Listener
  • Hey, how can I check, if all my premium account payments are payed?   Thanks!   Seda
  • sedushka
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • Premium
  • 482 Views
  • 2 replies
  • 0 likes

No notifications

I have both email and device notifications turned on for spotify and I'm not getting any! Running a galaxy s7 edge android N. I have premium.

  • Newbie
  • I have both email and device notifications turned on for spotify and I'm not getting any! Running a galaxy s7 edge android N. I have premium.
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Can't find any friends in "Find Friends"

I can find my friends by searching but I can't see them in the "Find Friends" menu. Also they can't follow me.

  • Regular
  • I can find my friends by searching but I can't see them in the "Find Friends" menu. Also they can't follow me. 
  • emir2
  • Regular
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded songs keep being deleted and then keep re-downloading

Why is this still an issue? Why do my downloaded songs disapear and i have to download them again? This seems to be a problem that has been going on for a few years now. Why hasn't this problem been fixed. I may aswell have a free account since i'm c...

  • Casual Listener
  • Why is this still an issue? Why do my downloaded songs disapear and i have to download them again? This seems to be a problem that has been going on for a few years now.    Why hasn'...
  • razor6661
  • Casual Listener
  • 711 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 711 Views
  • 2 replies
  • 0 likes

Remove android phone using my account?

There's an android phone using my account randomly. I changed my password, and I deleted offline devices, but it happens even when I'm mid-song on my computer. I don't have an android phone, so I know it's not mine! It's music I don't listen to so th...

  • Newbie
  • There's an android phone using my account randomly. I changed my password, and I deleted offline devices, but it happens even when I'm mid-song on my computer. I don't have an android phone, so I kno...
  • koenve
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching accounts

So I have two accounts under two different email addresses because I recently had a full name change how would I send my music over to my new Spotify with the new details? Help?...

  • Newbie
  • So I have two accounts under two different email addresses because I recently had a full name change how would I send my music over to my new Spotify with the new details? Help?...
  • Julian
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant access my account

Hi,A few days about, I was logged off on all my devices. When I tried to login via Facebook, I received the notion that my password was incorrect.But that's not the case, because I can access my Facebook account. I even changed my password, but I see...

  • Casual Listener
  • Hi, A few days about, I was logged off on all my devices. When I tried to login via Facebook, I received the notion that my password was incorrect. But that's not the case, because I can access...
  • Thethings
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium error

23.07.2017 tarihinde spotify öğrenci üyeliğini açmak için denemelerde bulundum sistem hata verdi 1 kez denedim para çekmiş ama üyeliğim gerçekleşmemiş. Çekilen ücretlerin iadesini istiyorum.

  • Newbie
  • 23.07.2017 tarihinde spotify öğrenci üyeliğini açmak için denemelerde bulundum sistem hata verdi 1 kez denedim para çekmiş ama üyeliğim gerçekleşmemiş. Çekilen ücretlerin iadesini istiyorum.
  • ZullyB
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone Randomly Logging Me on With OLD Deactivated Facebook account

sign up page comes up randomly after I opened the spotify app on my iphone. click the bottom where it says already a user, log in. I enter email and correct password, but it says log-in failed. I double check the log-in via my macbook pro and it goes...

  • Casual Listener
  • sign up page comes up randomly after I opened the spotify app on my iphone.  click the bottom where it says already a user, log in. I enter email and correct password, but it says log-in failed....
  • ZullyB
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! WIll a Spotify Premium account work while traveling around the New England area in an RV?

OK, so We just started a Spotify Premium account for my handicapped daughter. At first glance, it seems to be tied to our Zip code (and possibly an IP address?). We do some traveling around in our RV during the summer and thought Spotify would provid...

  • Newbie
  • OK, so We just started a Spotify Premium account for my handicapped daughter. At first glance, it seems to be tied to our Zip code (and possibly an IP address?).  We do some traveling aroun...
  • koenve
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Thrown of Spotify Unlimited!

Ive been on unlimted since spotify started, but the first add ever has just come up while im using it on my destop?I've looked at my account and now its says im a free user, ive had to change my bank card so my subscription has run out, how do i chan...

  • Casual Listener
  • Ive been on unlimted since spotify started, but the first add ever has just come up while im using it on my destop? I've looked at my account and now its says im a free user, ive had to change my ba...
  • petitevulcan
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 319 Views
  • 4 replies
  • 0 likes

Superuser Contribution Facebook

I don't manage to connect with Facebook. I get no answer whenever I try to do it. It is like both my PC and phone crash and can't bring to an end the process I had required. Thank you so much!

  • Visitor
  • I don't manage to connect with Facebook. I get no answer whenever I try to do it. It is like both my PC and phone crash and can't bring to an end the process I had required. Thank you so much!
  • Julian
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to an old account

Hi,I've just started Family Premium which I've invited my husband to. Since he've been using my account for the last years he doesen't remember his password to his account. So when we tries to get a new password it simiple says "Email doesn't exist"....

  • Newbie
  • Hi, I've just started Family Premium which I've invited my husband to. Since he've been using my account for the last years he doesen't remember his password to his account. So when we tries to get ...
  • Julian
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Error message on setting device password

Hello, I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in German).

  • Casual Listener
  • Hello,   I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in Ger...
  • burschi72
  • Casual Listener
  • 1346 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1346 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium Familiar sem funcionar

Olá , já sou cliente do spotify a algum tempo , e a 2 meses mais ou menos aconteceu algo inusitado ,foi efetuado normalmente o pagamento da fatura do spotify premium familiar e cortaram a minha conta , já fiz todos tutoriais de ajuda e nada resolvido...

  • Casual Listener
  • Olá , já sou cliente do spotify a algum tempo , e a 2 meses mais ou menos aconteceu algo inusitado , foi efetuado normalmente o pagamento da fatura do spotify premium familiar e cortaram a minha con...
  • Fábio4210
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hi

Hi my name is Daniel just wondering what's going on with my app cuz it keeps giving me trouble for the past month and you guys did charge me so I don't think it's fair that you guys are charging me in my application on Spotify is Frozen On Me A lot i...

  • Newbie
  • Hi my name is Daniel just wondering what's going on with my app cuz it keeps giving me trouble for the past month and you guys did charge me so I don't think it's fair that you guys are charging me i...
  • Julian
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular cuenta de facebook de spotify

Hola quiero desvincular mi cuenta de face ya que me dice que ya tengo una vinculada. Alguien me podria decir coml le puedo hacer?.

  • Newbie
  • Hola quiero desvincular mi cuenta de face ya que me dice que ya tengo una vinculada. Alguien me podria decir coml le puedo hacer?.
  • Julian
  • Moderator
  • 12552 Views
  • 1 replies
  • 1 likes
  • 12552 Views
  • 1 replies
  • 1 likes

Je kunt niet lid worden van Premium for Family :-(

Help; bij openen uitnodiging accepteren krijg ik de volgende melding Sorry! Je bent al lid van dit (of een ander) gezinsabonnement. Klik hieronder om over te schakelen naar het account dat je aan het gezinsabonnement wilt koppelen.Echter heb geen and...

  • Newbie
  • Help; bij openen uitnodiging accepteren krijg ik de volgende melding   Sorry! Je bent al lid van dit (of een ander) gezinsabonnement. Klik hieronder om over te schakelen naar het account dat j...
  • Johanus
  • Newbie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes