Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5013 Views
  • 1 replies
  • 9 likes
  • Security
  • 5013 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468455 Views
  • 977 replies
  • 111 likes
  • Account
  • 468455 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206628 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206628 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117956 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117956 Views
  • 72 replies
  • 12 likes

Ödeme

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kart bile kullandım ancak yine olmadı tarayıcıyı değiş...

  • Casual Listener
  • Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kar...
  • Gzmrt94
  • Newbie
  • 2283 Views
  • 9 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2283 Views
  • 9 replies
  • 0 likes

Can't log in to main account!

I know I have two accounts- possibly 3? I'm trying to log into my premium account, but I can't. When I try to reset my password, it doesn't send the link to either of my emails. I can log in through facebook fine, but that's the wrong one- not premiu...

  • Visitor
  • I know I have two accounts- possibly 3? I'm trying to log into my premium account, but I can't. When I try to reset my password, it doesn't send the link to either of my emails. I can log in through ...
  • user-removed
  • Not applicable
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium account and playlists lost forever.

My facebook account was hacked. I can not recover it due to incorrect, outdated information that was never changed on that account. That was the only information that I knew of that was connected to my Spotify Premium account. I closed the Facebook a...

  • Casual Listener
  • My facebook account was hacked. I can not recover it due to incorrect, outdated information that was never changed on that account. That was the only information that I knew of that was connected to ...
  • orzhovan
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete account without email

I want to delete my Spotify account, but I don't know what my password is, and it's linked to my Facebook with a wrong email....

  • Newbie
  • I want to delete my Spotify account, but I don't know what my password is, and it's linked to my Facebook with a wrong email....
  • Alfredo
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fb notifications regarding log in to spotify

HiI just got a new phone samsung galaxy s8. I couldnt remember my password for spotify so i reset it. Now my husband uses my spotify account on his phone and hr had to log in again. Ever since he has logged in i keep getting these darn text about som...

  • Newbie
  • Hi I just got a new phone samsung galaxy s8. I couldnt remember my password for spotify so i reset it. Now my husband uses my spotify account on his phone and hr had to log in again. Ever since he h...
  • Alfredo
  • Roadie
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Premium in another country

I need help!! I bought six $10 gift cards and redeemed all of them... everything is great... my question is... I have 6 months of premium, but I'm going to Mexico and probably gonna be staying quite a while... can I still use my premium account? And ...

  • Newbie
  • I need help!! I bought six $10 gift cards and redeemed all of them... everything is great... my question is... I have 6 months of premium, but I'm going to Mexico and probably gonna be staying quite ...
  • 191 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 0 replies
  • 0 likes

newbie question: Accessing music on HD or flash memory on various android devices

I had attempted to use Spotify in the past with some Medion wi-fi speakers I have but did not do much with it. Comes now, I have a Fiio device and an LG 8.0 Tablet and I have music in forms of flac files stored on the microSD cards and/or a hard driv...

  • Newbie
  • I had attempted to use Spotify in the past with some Medion wi-fi speakers I have but did not do much with it. Comes now, I have a Fiio device and an LG 8.0 Tablet and I have music in forms of flac f...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Nombres de canciones mal escritos

Hola Spotify solo para comentar que ahí una canción que está mal escrita. De hecho tarde un buen rato encontrándola hasta que descubrí que en Spotify está mal escrita. En Spotify está como rasistire del grupo errewey cuando en realidad es resistiré p...

  • Newbie
  • Hola Spotify solo para comentar que ahí una canción que está mal escrita. De hecho tarde un buen rato encontrándola hasta que descubrí que en Spotify está mal escrita. En Spotify está como rasistire ...
  • 377 Views
  • 0 replies
  • 0 likes
  • Premium
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cancelar mi cuenta

Hola,quiero cancelar mi cuenta porque me estan cobrando desde hace un servicio premium al que no accedi nunca. No encuentro manera de hacerlo desde la pagina de internet de Spotify! No tengo la aplicacion en ninguno de mis dispositivos electronicos y...

  • Visitor
  • Hola, quiero cancelar mi cuenta porque me estan cobrando desde hace un servicio premium al que no accedi nunca. No encuentro manera de hacerlo desde la pagina de internet de Spotify! No tengo la apl...
  • user-removed
  • Not applicable
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

I've lost my playlists

I logged out of spotify - when I logged back in all of my playlists are gone. I have only ever had one free account connected to one email address. No other accounts. It has never been connected to Facebook. It won't let me retrieve my account. It's ...

  • Newbie
  • I logged out of spotify - when I logged back in all of my playlists are gone. I have only ever had one free account connected to one email address. No other accounts. It has never been connected...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

chromecast plays song for 10 seconds

Since today a lot of songs play only for about 10 seconds. Alse the look and feel of spotify on chromecast has changed.

IMG_20170630_194324.jpg
  • Casual Listener
  • Since today a lot of songs play only for about 10 seconds. Alse the look and feel of spotify on chromecast has changed.
  • Gperalta79
  • Newbie
  • 1610 Views
  • 4 replies
  • 1 likes
  • Other
  • 1610 Views
  • 4 replies
  • 1 likes

Superuser Contribution Need to move all my playlists to a new account.

Just created a new account (username: presentlover ) and need to copy/move all the playlist from the old one (username: wujek_jurek ). Thank you!

  • Visitor
  • Just created a new account (username: presentlover ) and need to copy/move all the playlist from the old one (username: wujek_jurek ). Thank you!
  • slicknick12
  • Music Fan
  • 494 Views
  • 2 replies
  • 0 likes
  • Account
  • 494 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moving to another country

Olá Pessoal!Eu me mudei recentemente para os Emirados Arabes, Abu Dhabi. Meu Spotify estava funcionando normalmente quando cheguei. Porém depois de 1 semana ele parou de funcionar. Apareceu uma mensagem para atualizar os dados da minha conta. Quando ...

  • Newbie
  • Olá Pessoal! Eu me mudei recentemente para os Emirados Arabes, Abu Dhabi. Meu Spotify estava funcionando normalmente quando cheguei. Porém depois de 1 semana ele parou de funcionar. Apareceu uma men...
  • Alfredo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

My account got probably hacked

Hey guys, today after I turned on my computer I wanted to listen to some music. But after I turned on my spootify I was not able to log in. So I tried few diferent passwords even after this I was not able to log in So I wanted to change my password. ...

f3bc0021edfed830d8237ad1b659d01d.png
  • Visitor
  • Hey guys,   today after I turned on my computer I wanted to listen to some music. But after I turned on my spootify I was not able to log in. So I tried few diferent passwords even after this ...
  • slicknick12
  • Music Fan
  • 223 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann meine Tochter nicht anmleden.

Hallo zusammen, ich habe einen Family account und möchte meine Tochter einladen. Dieses geht nicht, da Spotify meint, die Adressen stimmen nicht überein. Auch nach dem fünften Versuch keine Übereinstimmung.Was kann ich tun ?

  • Newbie
  • Hallo zusammen, ich habe einen Family account und möchte meine Tochter einladen. Dieses geht nicht, da Spotify meint, die Adressen stimmen nicht überein.  Auch nach dem fünften Versuch keine Üb...
  • Alfredo
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution HESAP ADI PROBLEMİ

Merhabalar hesap adımı yani spotify a giriş yaptığım kullanıcı adımı nasıl değiştireblirim bu konuda yardımcı olabilir misiniz?

  • Visitor
  • Merhabalar hesap adımı yani spotify a giriş yaptığım kullanıcı adımı nasıl değiştireblirim bu  konuda yardımcı olabilir misiniz?
  • user-removed
  • Not applicable
  • 7312 Views
  • 4 replies
  • 0 likes
  • 7312 Views
  • 4 replies
  • 0 likes

Change address for family plan.

I need to change my address to join my family's family plan. How will I go about doing that?

  • Newbie
  • I need to change my address to join my family's family plan. How will I go about doing that?
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Solved!! Accounts merging

Hey Spotify!I'm an artist who distribute my music on your plateform. But my music is distributed under 2 artist names due to an error (Midranger and MID RANGER). My real artist name is Midranger and i would like to merge these 2 accounts by puting on...

  • Regular
  • Hey Spotify! I'm an artist who distribute my music on your plateform. But my music is distributed under 2 artist names due to an error (Midranger and MID RANGER). My real artist name is Midranger an...
  • Maxim
  • Spotify Star
  • 943 Views
  • 1 replies
  • 0 likes
  • Account
  • 943 Views
  • 1 replies
  • 0 likes

PremiumAccount Playstation 3 auf App Nutzen

Hallo in die Runde!Ich nutze derzeit Spotify über meine PS3 und habe dort auch einen PremiumAccount.Nun wollte ich mein Accpunt über die App am Handy aufrufen, was zwar geht aber es werden mir meine Lieder nicht angezeigt und es kommt die Frage ob ic...

  • Newbie
  • Hallo in die Runde! Ich nutze derzeit Spotify über meine PS3 und habe dort auch einen PremiumAccount. Nun wollte ich mein Accpunt über die App am Handy aufrufen, was zwar geht aber es werden mir me...
  • 1134 Views
  • 0 replies
  • 0 likes
  • Premium
  • 1134 Views
  • 0 replies
  • 0 likes

Playlist diferente no PC e no Celular

Minha playlist do PC esta com 189 musicas enquanto no celular apenas 16 musicas. Por que isso ocorre e como resolver?

  • Newbie
  • Minha playlist do PC esta com 189 musicas enquanto no celular apenas 16 musicas.  Por que isso ocorre e como resolver?   
  • momahairdesign
  • Newbie
  • 1393 Views
  • 1 replies
  • 1 likes
  • 1393 Views
  • 1 replies
  • 1 likes