Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I currently have spotify free version installed on my moble phone, and DO NOT have premium account. However yesterday my bank account was charged $9.99 from PAYPAL *SPOTIFYU. I have never authorized spotify to charge my account, and therefore request...
I'm trying to reset my password, once clicking done (via phone) the next page tells me 'sorry your form has expired. please try again'. I have reloaded the app, tried resetting multiple times (every time with a new link) and no joy, what am I missing...
I only see songs that have been saved within the past few weeks. How can I get my songs back???
Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesado mejorar mi plan a Premium en ningun momento. El ...
I have a problem whit my account, I pay whit my debit card but reject my payment, my card has the money but I do not know what happens, what should I do?
I have 2 profiles linked to my one email address; Isaac Medlin and chcknft-us. I only want the chcknft one on my account because it has my premium and all my music on it. Is there anyway to delete the Isaac Medlin profile?
Hola,quiero modificar mi nombre de usuario pero no sé donde pueda.Ya miré en ajustes y en todas partes pero nadie lo ha preguntado antes y lo quiero hacer.He enviado dos veces ya el formulario de contacto y nunca nadie me responde tras días.Mi Spotif...
Anyone have any idea on how to PM?
I cancelled my Premium suscription without having it used. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 15 days and the user has not "used" the suscription. I had no re...
Hi, just wondering if anyone can help please.My two children currently have their own spotify accounts that are paid for with 2 different methods. I wanted to get it and discovered the family deal and signed up and invited them onto it. What I'm wond...
Is ther any way to know how much time weve spent listening to music on spotify?
I was charged twice this month for spotify premium but after looking at my account. I have been charged $9.99 and $10.56 for my subscription on seperat ocassians in the past few months. Why is this?
Hellow guys im using spotify in iran but im a premium user its been a while i cant connect to server without Vpn or ... I can't understand im free to use spotify anywhere with internet connection with premium account!! Help -
Hi,I've been having this issue for a few weeks now where I get interrupted wholeness listening to music by a pop saying that a random device (Blade 5) is connecting and if is like to continue listening on my device. Whoever this person is has been us...
Hello can you please help me. I've been using spotify and for some weird reason it logged me out of my account. When I tried logging in turned out I forgot my password. I tried to reset it using my email but the thing is I also did forget my email pa...
É possível alterar a imagem da capa referente à playlist 'Descobertas da Semana' ou desvincular a playlist da página inicial do aplicativo?
So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need cancel because I'm student and now i'm not able to do it....
I deleted my Facebook account, but now I can't open my Spotify account. I am a premium user.
I'm having problems logging in. Basically, I login and it works for a split second and then I'm brought back to the login page and told I have an incorrect password with error code 3. Any ideas?
My Premium account is hacked and I can't find a way to get them out of my account. My spotify is linked to Facebook and I changed my facebook password and logged out of all devices and they still are hacking it. Can someone please help?