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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Albums removed from my playlist

The following albums(Resident Evil 2 Original Soundtrack / Resident Evil 3 Original Soundtrack ) have been removed and are now greyed out,so I can't play any of their tracks.Please do something about it!

Newbie

The following albums(Resident Evil 2 Original Soundtrack / Resident Evil 3 Original Soundtrack ) have been removed and are now greyed out,so I can't play any of their tracks.Please do something ...

Jacob

Community Legend

562 Views

1 replies

0 likes

Premium
  • 562 Views
  • 1 replies
  • 0 likes

FAMILY PLAN

I am not able to connect people on my account verifiying where we live, we are putting the same address that I had placed on my account and it isn't working like it should. 3 people where able to verify it and the other 2 aren´t able to verify the ac...

Newbie

I am not able to connect people on my account verifiying where we live, we are putting the same address that I had placed on my account and it isn't working like it should. 3 people where able to ver...

Jacob

Community Legend

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

Spotify tv

Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?

Newbie

Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?

osornios

Spotify Star

985 Views

1 replies

0 likes

Premium
  • 985 Views
  • 1 replies
  • 0 likes

Solved!! Cannot get support to release my email

I want to disconnect Facebook from my Spotify account, but need Support to release my email address so I can create a new account. (I originally signed up through Facebook, so I have to create a new account.) I've sent 2 messages requesting this to S...

Casual Listener

I want to disconnect Facebook from my Spotify account, but need Support to release my email address so I can create a new account. (I originally signed up through Facebook, so I have to create a new ...

Jacob

Community Legend

490 Views

3 replies

0 likes

Account
  • 490 Views
  • 3 replies
  • 0 likes

Customer Service Issue

I contacted Spotify through the customer service email/form online. I was having issues with the service and wrote about it in the email. A spotify rep who referred to himself as "Paulo" replied "Hey Caleb, Thank you for your message. We’re sorry to ...

Newbie

I contacted Spotify through the customer service email/form online. I was having issues with the service and wrote about it in the email. A spotify rep who referred to himself as "Paulo" replied &nb...

Hubo

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Hola, queria saber por que al compartir invitaciones de spotify familiar, la persona que recibe el link no logra activarlo, ya que señala que no compartimos los mismos datos dedireccion ( lo cual no es asi) graciaaS!

Newbie

Hola, queria saber por que al compartir invitaciones de spotify familiar, la persona que recibe el link no logra activarlo, ya que señala que no compartimos los mismos datos dedireccion ( lo cual no ...

ZullyB

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Premium family

I can't join my family member keeps telling me oops there is a problems

Casual Listener

I can't join my family member keeps telling me oops there is a problems

Nico

Community Legend

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

Solved!! Can't add to playlists

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc.

Regular

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc. 

Younghappydude

Regular

13039 Views

8 replies

1 likes

  • 13039 Views
  • 8 replies
  • 1 likes

Solved!! My name is just numbers and i'm connected with facebook ?

When I log into the spotify app iI'm logged in with my facebook , but my name is a bunch of numbers ? what do i do ?

Newbie

When I log into the spotify app iI'm logged in with my facebook , but my name is a bunch of numbers ? what do i do ?

Jacob

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change country and card payment

I've just entered new payment card details with an NZ card and need to change country. The system said it recognised the change but how can I check that I won't lose my account? The details still show Australia.

Casual Listener

I've just entered new payment card details with an NZ card and need to change country. The system said it recognised the change but how can I check that I won't lose my account? The details still sho...

BryannaWhitaker

Casual Listener

435 Views

3 replies

0 likes

  • 435 Views
  • 3 replies
  • 0 likes

Solved!! Se ha cancelado premium

Hasta hace una semana atrás tenía activa mi cuenta premium y de repente desaparecierom mis playlist y estoy en cuenta Gratis. Yo no he cancelado la suscripción y no hay problema con el débito en la tarjeta. Que puede ser ?

Casual Listener

Hasta hace una semana atrás tenía activa mi cuenta premium y de repente desaparecierom mis playlist y estoy en cuenta Gratis. Yo no he cancelado la suscripción y no hay problema con el débito en la t...

ami1677

Casual Listener

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Solved!! Ayuda para cancelar subscripción

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo forma de contacto con esta persona y en mi estado de ...

Newbie

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo fo...

Electroboy28

Music Fan

3729 Views

7 replies

1 likes

  • 3729 Views
  • 7 replies
  • 1 likes

Superuser Contribution Random logout from Sony Smart TV

Hello,I have a Sony KDL50 W805C Smart TV with the latest Spotify version installed. Out of nowhere the app suddenly loses my account details and I need to log in again. Very annoying! Other apps (e.g. Netflix) work fine. The Sony support blames Spoti...

Newbie

Hello, I have a Sony KDL50 W805C Smart TV with the latest Spotify version installed.  Out of nowhere the app suddenly loses my account details and I need to log in again. Very annoying! Other ...

FabianS_Bogota

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Por que a opção de pagamento usando o PayPal não está disponível do Brasil?

Olá! A opção de pagamento usando o PayPal não está disponível no Brasil. Gostaria de saber se há como liberar essa opção. Atenciosamente, O Draude

Newbie

Olá! A opção de pagamento usando o PayPal não está disponível no Brasil. Gostaria de saber se há como liberar essa opção.    Atenciosamente,   O Draude

Bittencourt

Spotify Star

8962 Views

1 replies

1 likes

Account
Premium
  • 8962 Views
  • 1 replies
  • 1 likes

Family account

I want to add a member to the family account, but I don't remember what I put on my address. How do I check it? I'm the administrator

Newbie

I want to add a member to the family account, but I don't remember what I put on my address. How do I check it? I'm the administrator

musiccornercv

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Cant update my address

I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your site. When I click on change payment details, the sy...

Casual Listener

I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your s...

Jspyer

Casual Listener

519 Views

2 replies

0 likes

Account
Premium
Subscription
  • 519 Views
  • 2 replies
  • 0 likes

Cherged me 2 times

Hi suscribed at premium but you charged me twice one 10 dls and 5 dls

Newbie

Hi suscribed at premium but you charged me twice one 10 dls and 5 dls

MarkPedersen

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo canjear código

Ayer compre una tarjeta de regalo de Spotify premium, hoy intente cambiar el PIN y dice que nos a valido, que hago?

Newbie

Ayer compre una tarjeta de regalo de Spotify premium, hoy intente cambiar el PIN y dice que nos a valido, que hago?

Israel_saga1234

Newbie

23182 Views

4 replies

10 likes

  • 23182 Views
  • 4 replies
  • 10 likes