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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14930 Views

7 replies

11 likes

Security
  • 14930 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555048 Views

991 replies

116 likes

Account
  • 555048 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131319 Views

74 replies

12 likes

Account
Login
Premium
  • 131319 Views
  • 74 replies
  • 12 likes

never changes email adress login with facebook

I couldn't change what I did! I changed it from Facebook, but spotify didn't change, please help me and fix this problem.

Casual Listener

I couldn't change what I did! I changed it from Facebook, but spotify didn't change, please help me and fix this problem.

merichbey

Casual Listener

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Login at abroad, problem to change country setting

HiI am from Malaysia, and currently staying at Korea.I wanna keep use Spotify in Korea, so tried to change my country setting,but I can not change it. There is no other country option which I can select.So I still can not use spotify in Korea.Already...

Newbie

Hi I am from Malaysia, and currently staying at Korea. I wanna keep use Spotify in Korea, so tried to change my country setting, but I can not change it. There is no other country option which I c...

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Sorry, this is not a valid mobile number. Enter valid mobile number

I receive "sorry this is not a valid mobile number" when I try to upgrade to premium. But the number is correct. How do I fix this so I can upgrade?

Newbie

I receive "sorry this is not a valid mobile number" when I try to upgrade to premium. But the number is correct. How do I fix this so I can upgrade?

1951 Views

0 replies

1 likes

  • 1951 Views
  • 0 replies
  • 1 likes

Old e-mail on spotify acct. Need new e-mail

Set up spotify yesterday not realizing it was on my old e-mail I don't use. I don't remember that e-mails password. What do I do?

Newbie

Set up spotify yesterday not realizing it was on my old e-mail I don't use. I don't remember that e-mails password. What do I do?

Jacob

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Setup device password / Imposta password del dispositivo

Hi,I try to setup device password, sendemail, and I get the following: Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste, contatta l'assistenza. The email is not avaible? What. I wan...

Regular

Hi, I try to setup device password, sendemail, and I get the following:   Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il problema persiste...

stefanoklett

Regular

1171 Views

4 replies

0 likes

Login
  • 1171 Views
  • 4 replies
  • 0 likes

Conta premium em outro país

Sou premium no Brasil, ainda me restam 4 meses de assinatura e estou me mudando para os Estados Unidos. Minha conta permanecerá ativa lá?

Casual Listener

Sou premium no Brasil, ainda me restam 4 meses de assinatura e estou me mudando para os Estados Unidos. Minha conta permanecerá ativa lá?

OptimuzKrice

Roadie

1145 Views

1 replies

0 likes

Account
Premium
  • 1145 Views
  • 1 replies
  • 0 likes

Can't login to web player

I just downloaded the web player, and I'm trying to login. I'm clicking 'login with facebook" because that's how I login to Spotify on my phone, and to the regular website. However when I do this on the web player, it opens a browser (Opera, which is...

Newbie

I just downloaded the web player, and I'm trying to login.  I'm clicking 'login with facebook" because that's how I login to Spotify on my phone, and to the regular website.  However when I...

330 Views

0 replies

0 likes

Login
  • 330 Views
  • 0 replies
  • 0 likes

Mudei o catão e me cobraram uma taxa

Fiz um cartao de um outro banco, e irei cancelar o outro. Então fui mudar nas configurações de pagamento, assim que eu confirmei, apareceu que foi descontado o valor de 10 reais no novo cartão, sendo que o vencimento e so dia 18 de cada mês. Porque f...

Newbie

Fiz um cartao de um outro banco, e irei cancelar o outro. Então fui mudar nas configurações de pagamento, assim que eu confirmei, apareceu que foi descontado o valor de 10 reais no novo cartão, sendo...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Solved!! Friend feed not showing up

I have Friend Feed activated on settings and "Right Sidebar" on view is activated as well. Already reinstalled, but nothing seems to solve this It's been like this since forever.

Casual Listener

I have Friend Feed activated on settings and "Right Sidebar" on view is activated as well. Already reinstalled, but nothing seems to solve this 😞 It's been like this since forever.

Jiana

Community Legend

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Free Only Letting Me Skip Once

DescriptionAfter having six skips I close the app (double tapping and swiping up) however when I open the app again it still has the song I played last and only lets me have one skip even if I change playlists. I have deleted and redownloaded the app...

Newbie

Description After having six skips I close the app (double tapping and swiping up) however when I open the app again it still has the song I played last and only lets me have one skip even if I chan...

user-removed

Not applicable

16818 Views

4 replies

0 likes

Account
Free
Subscription
  • 16818 Views
  • 4 replies
  • 0 likes

Lost premium account

I got a new phone. Got Spotify and I have an old account and not my new premium one that I'm still paying for. How can I find it?I can appear to log in with two different passwords which is confusing

Visitor

I got a new phone. Got Spotify and I have an old account and not my new premium one that I'm still paying for. How can I find it? I can appear to log in with two different passwords which is confusi...

osornios

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution olvidé mi dirección

quiero agregar a mi hija al plan familiar y no me acuerdo como anoté mi dirección

Newbie

quiero agregar a mi hija al plan familiar y no me acuerdo como anoté mi dirección

Aimee_T

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para Agregar Miembros en Plan Familiar

Mis dos hijas se quieren registrar como estaban antes y no las deja regiostrando exactamente la misma dirección.! Ya probamos de diferentes formas. Solo dejo agregar a mi esposa y en todos los casos hemos puesto la misma dirección...!!!Gracias de ant...

Newbie

Mis dos hijas se quieren registrar como estaban antes y no las deja regiostrando exactamente la misma dirección.! Ya probamos de diferentes formas. Solo dejo agregar a mi esposa y en todos los casos ...

Aimee_T

Roadie

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Was Disabled, Trying To Reactivate

Hey, I hope your Friday is going well! It looks like my Spotify account was disabled on May 31st. I am looking to reactivate it and make payment for premium. However, it is not letting me log in through Facebook or reset my password with my e-mail. L...

Casual Listener

Hey, I hope your Friday is going well! It looks like my Spotify account was disabled on May 31st. I am looking to reactivate it and make payment for premium. However, it is not letting me log in thro...

Aimee_T

Roadie

1704 Views

1 replies

0 likes

Account
  • 1704 Views
  • 1 replies
  • 0 likes

Can't choose what to play

I choose a song, either new or of my playlist and it doesn't let me play it. It only allows me shuffle play. I tried using my account in different devices and the same problem everywhere. Please help.

Newbie

I choose a song, either new or of my playlist and it doesn't let me play it. It only allows me shuffle play. I tried using my account in different devices and the same problem everywhere. Please help.

OptimuzKrice

Roadie

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Moved from NL to Singapore

Two years ago we moved from The Netherlands to Singapore. We started our Spotify subscription in NL. We all used this account in Singapore. Three weeks ago we upgraded this account to a family account. I signed up with a new account, but this account...

Casual Listener

Two years ago we moved from The Netherlands to Singapore. We started our Spotify subscription in NL. We all used this account in Singapore. Three weeks ago we upgraded this account to a family accoun...

OptimuzKrice

Roadie

451 Views

1 replies

0 likes

Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Wrong email when created an acc

Hi. I have only just created a new account and I entered the wrong email address are you please able to help me change it and also the name of my Account name .

Newbie

Hi. I have only just created a new account and I entered the wrong email address 😑 are you please able to help me change it and also the name of my Account name .

OptimuzKrice

Roadie

427 Views

1 replies

0 likes

Account
  • 427 Views
  • 1 replies
  • 0 likes

Logged in else where

Hi, I have read all the other posts on music pausing due to account being used elsewhere, I have changed my facebook password, logged out of all devices deleted all offline devices and am still have this issue. Has anyone figured out if this is a cli...

Newbie

Hi,    I have read all the other posts on music pausing due to account being used elsewhere, I have changed my facebook password, logged out of all devices deleted all offline devices and...

OptimuzKrice

Roadie

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium a familiar sin avisar

Hola alguien me podria decir porque mi cuenta se a puesto en familiar sin yo demandarlo? ademas me salio un correo electronico que no conozco de nada... me han cobrado dos meses, hay manera de recuperar el dinero??

Newbie

Hola alguien me podria decir porque mi cuenta se a puesto en familiar sin yo demandarlo? ademas me salio un correo electronico que no conozco de nada... me han cobrado dos meses, hay manera de recupe...

036degrees

Newbie

331 Views

2 replies

0 likes

Subscription
  • 331 Views
  • 2 replies
  • 0 likes

Cancelaram meu plano premium

Gostaria de saber porque cancelaram meu plano???

Newbie

Gostaria de saber porque cancelaram meu plano???

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes