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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14912 Views

7 replies

11 likes

Security
  • 14912 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554857 Views

991 replies

116 likes

Account
  • 554857 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131275 Views

74 replies

12 likes

Account
Login
Premium
  • 131275 Views
  • 74 replies
  • 12 likes

Superuser Contribution Problema con premium

Ho pagato Premium ma il mio account e ancora Free ho provato di tutto disconnessioni rinstallazione dell' applicazione ma niente e sul mio conto Paypal mi sono stati sottratti 9.99€ da spotify

Visitor

Ho pagato Premium ma il mio account e ancora Free ho provato di tutto disconnessioni rinstallazione dell' applicazione ma niente e sul mio conto Paypal mi sono stati sottratti 9.99€ da spotify

JulianA_Bogota

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Resubscribe to premium with Spotify/Facebook password loop

I need to cancel and change my payment date. If I end my subscription and resuscribe will i be charged the premium amount again cause I have already paid this month?

Newbie

I need to cancel and change my payment date. If I end my subscription and resuscribe will i be charged the premium amount again cause I have already paid this month?

JulianA_Bogota

Roadie

1173 Views

1 replies

0 likes

  • 1173 Views
  • 1 replies
  • 0 likes

Superuser Contribution real name

I was setting up to family premimum and was about to send invites to my family when I clicked on the link to get the links something came up where i have to put in the details. I thought i had to put in the details of the person I am going to invite ...

Newbie

I was setting up to family premimum and was about to send invites to my family when I clicked on the link to get the links something came up where i have to put in the details. I thought i had t...

JulianA_Bogota

Roadie

342 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar mi nombre Artístico

Hola, Soy Artista de Spotify, estoy bajo el nombre Whito Guzmán, pero ahora quiero cambiar de nombre artístico. Como puedo contactarme con ustedes para realizar dicha solicitud. Gracias

Newbie

Hola, Soy Artista de Spotify, estoy bajo el nombre Whito Guzmán, pero ahora quiero cambiar de nombre artístico. Como puedo contactarme con ustedes para realizar dicha solicitud. Gracias

JulianA_Bogota

Roadie

24196 Views

1 replies

8 likes

Account
Other
  • 24196 Views
  • 1 replies
  • 8 likes

Superuser Contribution Accesso con facebook

Ciao, ho creato un account con Facebook ma ho scoperto che la mail non era valida quindi non potevo collegare nessun dispositivo (ho un account premium). Ho cambiato password tramite profilo Facebook ma ora non mi viene aggiornata sul profilo spotify...

Newbie

Ciao, ho creato un account con Facebook ma ho scoperto che la mail non era valida quindi non potevo collegare nessun dispositivo (ho un account premium). Ho cambiato password tramite profilo Facebook...

JulianA_Bogota

Roadie

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect is linking to an unknown device

When I try to listen to spotify at work through my Bluetooth headset I'll be consistently interrupted and a Spotify Connect notification will appear and say that I am listening through a device that I have never owned or logged into. Is this a case o...

Newbie

When I try to listen to spotify at work through my Bluetooth headset I'll be consistently interrupted and a Spotify Connect notification will appear and say that I am listening through a device that ...

JulianA_Bogota

Roadie

489 Views

1 replies

0 likes

Account
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Giftcard code invalid

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the mid...

Casual Listener

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it ...

osornios

Spotify Star

16345 Views

107 replies

0 likes

  • 16345 Views
  • 107 replies
  • 0 likes

Superuser Contribution Minha conta está com problemas

Tenho uma conta family e a 1 semana não estou conseguindo baixar músicas nem ouvi-las online. O aplicativo está muito lento e não carrega as músicas. Já fiz todos os procedimentos desde mudar as configurações até reinstalar o aplicativo. Preciso de a...

Newbie

Tenho uma conta family e a 1 semana não estou conseguindo baixar músicas nem ouvi-las online. O aplicativo está muito lento e não carrega as músicas. Já fiz todos os procedimentos desde mudar as conf...

JulianA_Bogota

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium que no reconoce 😡

Tengo una cuenta premium pero me la reconoce como free y no puedo acceder ni a mis canciones ni a nada de lo guardado

Newbie

Tengo una cuenta premium pero me la reconoce como free y no puedo acceder ni a mis canciones ni a nada de lo guardado

JulianA_Bogota

Roadie

1009 Views

1 replies

0 likes

  • 1009 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login puts me in a different account

Hello! So, whenever I type in my username and password for Spotify (and I'm using the correct ones), it brings me to a different account. I have never made this account in the past, and I have tried to reset my password but that doesn't help. Thanks ...

Newbie

Hello! So, whenever I type in my username and password for Spotify (and I'm using the correct ones), it brings me to a different account. I have never made this account in the past, and I have tried ...

JulianA_Bogota

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Family email issues ...

Hi, I have set up the premium family account for my kids, I set up an email address and it's been added and active on my family package.... when I try to create an account for my daughter it says that the email is already being used, but I only just ...

Newbie

Hi, I have set up the premium family account for my kids, I set up an email address and it's been added and active on my family package.... when I try to create an account for my daughter it says tha...

Robert_W

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Spotify Family

Tengo un plan de Spotify Familiar, pero emepzó a sacar gente y al momento de volverlos a meter no me dejaba porque "la dirección no coincidía". Cancelé el plan y volvió a suceder, ¿qué puedo hacer? ¿cómo lo soluciono?

Casual Listener

Tengo un plan de Spotify Familiar, pero emepzó a sacar gente y al momento de volverlos a meter no me dejaba porque "la dirección no coincidía". Cancelé el plan y volvió a suceder, ¿qué puedo hacer? ¿...

JulianA_Bogota

Roadie

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account linked to someone elses

A friend of mine logged in on my laptop and now his account appears when I log in with my username and password.

Newbie

A friend of mine logged in on my laptop and now his account appears when I log in with my username and password.

FabianS_Bogota

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppelte Abbuchung & weitere Abbuchung trotz Kündigung

Hy, ich habe vor einiger zeit meinen spotify account an handy als auch am laptop erstellt und später noch einen facebook account hinzugefügt (welche eine andere email adresse besitzt) hab dan leider feststellen müssen das ich monatlich doppelt belast...

Casual Listener

Hy,   ich habe vor einiger zeit meinen spotify account an handy als auch am laptop erstellt und später noch einen facebook account hinzugefügt (welche eine andere email adresse besitzt) hab da...

FabianS_Bogota

Roadie

1240 Views

1 replies

0 likes

Account
Premium
  • 1240 Views
  • 1 replies
  • 0 likes

Superuser Contribution He cambiado de movil y al instalar spotify no tengo mi cuenta premium

He cambiado de telefono ingreso mi contraseña en spotify y no me sale la cuenta premiun y no puedo cambiar mi direccion, ¿que puedo hacer?

Casual Listener

He cambiado de telefono ingreso mi contraseña en spotify y no me sale la cuenta premiun y no puedo cambiar mi direccion, ¿que puedo hacer?

FabianS_Bogota

Roadie

13377 Views

1 replies

1 likes

  • 13377 Views
  • 1 replies
  • 1 likes

Superuser Contribution Complaint

Why is it so hard to reset a password? I have tried 5 times and everytime when trying to reset it says the page has expired. I have spent the best part of an hour with an agent on chat and still no further on. I have tried copy and pasting the links ...

Newbie

Why is it so hard to reset a password? I have tried 5 times and everytime when trying to reset it says the page has expired. I have spent the best part of an hour with an agent on chat and still no f...

FabianS_Bogota

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Three dots when logging in with Facebook

My Spotify kept saying I was offline while I had wifi, so I logged out once and it worked fine. Then a few hours later it happened again and now that I logged out, I try to log in with my Facebook and the three loading dots continue and doesn't log m...

Newbie

My Spotify kept saying I was offline while I had wifi, so I logged out once and it worked fine. Then a few hours later it happened again and now that I logged out, I try to log in with my Facebook an...

FabianS_Bogota

Roadie

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music on samsung smart tv

I already have my paid account and is logged in on my tv but i still get adds whhhyyyyyy lol

Newbie

I already have my paid account and is logged in on my tv but i still get adds whhhyyyyyy lol

FabianS_Bogota

Roadie

305 Views

1 replies

0 likes

Account
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family

Hi all, for mistake i entered a worng CAP during the account verification, and now I don't have premium. It'spossible to correct?? how can i submit once again the CAP?? I've already tried to submit it again from the verify mail but dosen't work.thank...

Newbie

Hi all, for mistake i entered a worng CAP during the account verification, and now I don't have premium. It'spossible to correct?? how can i submit once again the CAP?? I've already tried to submit i...

FabianS_Bogota

Roadie

324 Views

1 replies

0 likes

Account
Premium
  • 324 Views
  • 1 replies
  • 0 likes