Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554107 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131214 Views
74 replies
12 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
226 Views
1 replies
0 likes
How do I combine multiple accounts into one account
How do I combine multiple accounts into one account
Spotify Star
297 Views
1 replies
0 likes
I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
Spotify Star
226 Views
1 replies
0 likes
I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (via the Gmail feature) it says there is no account associated ...
I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (vi...
Spotify Star
305 Views
3 replies
0 likes
Plan PremiumCountry Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured a mix of latino alt-pop songs. I had it saved as a favourite and it is no lo...
Plan Premium Country Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured ...
Spotify Star
255 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I transfer music on old email address to new email address
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How can...
Spotify Star
343 Views
1 replies
0 likes
Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should i do?
Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should...
Roadie
305 Views
2 replies
0 likes
Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
Spotify Star
247 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having a lot of trouble finding out how to download songs off my premium duo account. I ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ha...
Spotify Star
1670 Views
1 replies
0 likes
PlanFreeCountryUSADeviceChromebook and LG My Question or IssueSo I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my account, and confirm the email. Then I try to use my email for a new account a...
Plan Free Country USA Device Chromebook and LG My Question or Issue So I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my accoun...
Moderator
33566 Views
8 replies
2 likes
I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered in Germany does not work, despite tips to the contr...
I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered ...
Spotify Star
422 Views
7 replies
0 likes
Bonjour,Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ne se passe ! Help me please ! je ne sais plus quoi f...
Bonjour, Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ...
Moderator
4007 Views
9 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
439 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showing that they have 0 followers when I know that they have followers (myself included). Searched ...
Plan Premium Country Device iPhone 11 Operating System iOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showin...
Spotify Star
527 Views
3 replies
0 likes
Hello!I have creatad an old spotify accout on my main mail that is not used.And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and want to change the email too the old one above, but i cant...
Hello! I have creatad an old spotify accout on my main mail that is not used. And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and...
Spotify Star
453 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
599 Views
1 replies
0 likes
I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I changed my country to my new country of residence. I t...
I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I cha...
Spotify Star
578 Views
3 replies
0 likes
I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the package gets downgraded from Duo to Individual. How can ...
I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the packa...
Spotify Star
296 Views
3 replies
0 likes
I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it
I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it
Moderator
220 Views
1 replies
0 likes
PlanPremium FamilyCountryAustralia My Question or IssueI recently shut down family account as the manager and join Duo account my wife setup. My brother who was on the family account can't seem to setup his own subscription as he is still connected t...
Plan Premium Family Country Australia My Question or Issue I recently shut down family account as the manager and join Duo account my wife setup. My brother who w...
Spotify Star
232 Views
1 replies
0 likes
