Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 322 Views
  • 0 replies
  • 6 likes
  • Security
  • 322 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436630 Views
  • 971 replies
  • 108 likes
  • Account
  • 436630 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194136 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194136 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106422 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106422 Views
  • 70 replies
  • 11 likes

Gift e-card not delivered

Hi everybody, Yesterday I bought a 3 months e-card as a present and Spotify have bot delivered it yet, on the receipt I received after the payment it was written that the deliver will be done until yesterday (5th of April) but this haven't happened y...

  • Newbie
  • Hi everybody,   Yesterday I bought a 3 months e-card as a present and Spotify have bot delivered it yet, on the receipt I received after the payment it was written that the deliver will be don...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Moved countries and can't change country in profile

Hi, I recently moved from Belgium to the UK. If I go to edit my profile the country drop down has both Belgium and United Kingdom. If I change it to the United Kingdom and click save, the profile stays on Belgium. Logging in to spotify informs me tha...

  • Casual Listener
  • Hi, I recently moved from Belgium to the UK. If I go to edit my profile the country drop down has both Belgium and United Kingdom. If I change it to the United Kingdom and click save, the profile sta...
  • artmov
  • Newbie
  • 5155 Views
  • 9 replies
  • 0 likes
  • 5155 Views
  • 9 replies
  • 0 likes

Solved!! How do i disconnect spotify from facebook?

I decided recently to connect my Facebook to my spotify to see if certain friends use the app, but see they don't, so how do i delete Facebook from my app, plus including the picture it automatically uploaded to my profile? I have an android phone.

  • Newbie
  • I decided recently to connect my Facebook to my spotify to see if certain friends use the app, but see they don't, so how do i delete Facebook from my app, plus including the picture it automatically...
  • MattSuda
  • Spotify Star
  • 2675 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2675 Views
  • 4 replies
  • 0 likes

two accounts with the same email , and deleted one accidentally .

Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify account, which i now linked with Facebook. I want t...

  • Newbie
  • Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify ...
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 240 Views
  • 1 replies
  • 0 likes

Connecting to Facebook

I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?

  • Newbie
  • I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?
  • MattSuda
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 242 Views
  • 1 replies
  • 0 likes

Starting Over Again, Taste Wise, But With Rogers

Hey guys, I currently get a free subscription to Spotify through Rogers. I want to "Reset" my taste history, which apparently requires me to make a new account. How do I do that if I'm getting the account through Rogers? Thanks from Patrick.

  • Casual Listener
  • Hey guys,   I currently get a free subscription to Spotify through Rogers.   I want to "Reset" my taste history, which apparently requires me to make a new account.   How do I do...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Unauthorized device using my account. Not fixed after password change and forced log out.

Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my phone is connected to. The device being listed that...

  • Newbie
  • Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my ...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

E MAIL ADDRESS SUSPENDED CANNOT ACCESS MY SPOTIFY ACCOUNT

HI MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO. NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIFY SYSTEM TO PAY FOR MY PREMIUM PLAN.I CANNOT DO IT SINCE I CANNOT L...

  • Casual Listener
  • HI   MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO.  NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIF...
  • aylinors123
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • Account
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify on Mac while in offline mode

I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I try to log in via email/username is says Error code...

  • Visitor
  • I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I ...
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem recognize new pw

Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't recognize a new password.. I tryied It several times....

  • Newbie
  • Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't re...
  • Alfredo
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Missing music

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why this happened or when the song will be available again...

  • Regular
  • Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why thi...
  • MattSuda
  • Spotify Star
  • 871 Views
  • 8 replies
  • 1 likes
  • 871 Views
  • 8 replies
  • 1 likes

I changed country and now status account is Free

I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it.I changed country settings to Italy, but now the account status is Free in both PC e smartphone app.What can I do?

  • Casual Listener
  • I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it. I changed country settings to Italy, but now the account stat...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
  • 258 Views
  • 3 replies
  • 0 likes

Playlists and artists I follow erased

All my playlists got erased, also the artists I follow!!! Could you tell me what happened? I recovered the playlists... They appeared at my account as I had erased it two weeks ago. But I can't recover my "follows". It's like I have a new account Sh*...

  • Newbie
  • All my playlists got erased, also the artists I follow!!!   Could you tell me what happened?    I recovered the playlists... They appeared at my account as I had erased it two week...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! I can't set the device password

I request the device password, but as i click on the link inside the email i get an error. "Don't be sad. Try again later",

  • Newbie
  • I request the device password, but as i click on the link inside the email i get an error.  "Don't be sad. Try again later", 
  • osornios
  • Spotify Star
  • 501 Views
  • 1 replies
  • 1 likes
  • 501 Views
  • 1 replies
  • 1 likes

Unable to change country. Please help!

I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. When I go to Edit my Profile it does not allow me to c...

  • Casual Listener
  • I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. Whe...
  • osornios
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

deleting my facebook but dont want to lose spotify

PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??

  • Visitor
  • PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??
  • cadmielp
  • Roadie
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Double billing

I have a spotify subsciption through my phone company https://www.siminn.is/ But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the **bleep** is it possible fro spotify to charge a subscription ...

  • Newbie
  • I have a spotify subsciption through my phone company https://www.siminn.is/   But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Email was changed

This is a second account just so i can post here. The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares on Facebook and they told me that I should received an emai...

  • Newbie
  • This is a second account just so i can post here.   The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Listen to my saved songs/playlists when I travel to a country where Spotify is not available?

I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs (that are downloaded)?

  • Casual Listener
  • I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs ...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

¿Como saber con qué cuentas está vinculada mi cuenta de spotify?

Quisiera saber con qué cuentas (Facebook, Twitter, playstation nerwork) está vinculada mi cuenta de spotify. Ya que estoy intentando vincular mi cuenta PSN con spotify pero un anuncio dice que mi cuenta de spotify ya está vinculada a otra de PSN.

  • Newbie
  • Quisiera saber con qué cuentas (Facebook, Twitter, playstation nerwork) está vinculada mi cuenta de spotify. Ya que estoy intentando vincular mi cuenta PSN con spotify pero un anuncio dice que mi cue...
  • osornios
  • Spotify Star
  • 18030 Views
  • 1 replies
  • 5 likes
  • Other
  • 18030 Views
  • 1 replies
  • 5 likes