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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399493 Views
  • 952 replies
  • 107 likes
  • Account
  • 399493 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172072 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172072 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99248 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99248 Views
  • 68 replies
  • 10 likes

Solved!! Can't add to playlists

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc.

  • Regular
  • Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc. 
  • Younghappydude
  • Regular
  • 12471 Views
  • 8 replies
  • 1 likes
  • 12471 Views
  • 8 replies
  • 1 likes

Superuser Contribution Cancel suscription

Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the position was already held

  • Newbie
  • Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the ...
  • Julian
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

spotify premium

can someone help me with this premium ??

  • Casual Listener
  • can someone help me with this premium ??
  • Jordi
  • Community Legend
  • 497 Views
  • 5 replies
  • 0 likes
  • 497 Views
  • 5 replies
  • 0 likes

Solved!! What happens to my music when my subscription expires?

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

  • Newbie
  • Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?
  • Nico
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Why don't I have premium Spotify?

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.

  • Casual Listener
  • I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.  
  • Nico
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

  • Casual Listener
  • I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...
  • teriyfox
  • Newbie
  • 13624 Views
  • 39 replies
  • 2 likes
  • Other
    Premium
  • 13624 Views
  • 39 replies
  • 2 likes

Superuser Contribution Can't login

Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee

  • Visitor
  • Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee
  • Julian
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

My bank or payments provider is having a bad day Error

I used to have a Premium subscription, but my credit card got blocked so It was cancelledWhen I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this card for online payments but everytime spotify says ...

  • Newbie
  • I used to have a Premium subscription, but my credit card got blocked so It was cancelled When I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this...
  • laurenluvsmusic
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Double billed. Please cancel all charges.

My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for a subscription I cancelled two months ago?!? I hav...

  • Newbie
  • My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for...
  • laurenluvsmusic
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Student that has been getting overcharged

Hello! I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charged the full price. I know how to renew, but is there any p...

  • Casual Listener
  • Hello!  I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charg...
  • norelco13
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 162 Views
  • 2 replies
  • 0 likes

Being charged on debit and credit cards

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify where these charges are coming from.

  • Newbie
  • Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify whe...
  • TobiasYoung
  • Composer
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

My account is hacked

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com. THis is weird and straight away thought it is a scam BU...

  • Casual Listener
  • Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com....
  • moponen88
  • Casual Listener
  • 889 Views
  • 2 replies
  • 0 likes
  • Account
  • 889 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount Not Working

So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm entering the long number across the front. Can someone ...

  • Newbie
  • So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm ente...
  • Julian
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

no se puede confirmar tu direccion. Plan familiar

Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba funcionando) hoy le llego un correo diciendo que no pod...

  • Newbie
  • Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba func...
  • Rottley
  • Newbie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Account wird als "Free" angezeigt, ist aber Premium, daher kann ich nicht kündigen.

Hi, Ich möchte meinen Premium Account gerne kündigen. Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat . Kann mir jemand helfen? Wird er automatisch zurück gesetzt, wen...

  • Newbie
  • Hi,  Ich möchte meinen Premium Account gerne kündigen.  Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat ...
  • 486 Views
  • 0 replies
  • 1 likes
  • 486 Views
  • 0 replies
  • 1 likes

I can not add to my brothers Family account

I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!

  • Casual Listener
  • I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!
  • OviiiOne
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes