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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201474 Views
  • 722 replies
  • 67 likes
  • Account
  • 201474 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103319 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103319 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55534 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55534 Views
  • 61 replies
  • 8 likes

Charged and approved for student discount, but still says free

So I signed up for the student subscription, and have already been approved for it, and the $5 payment has already gone through my bank account, but on my spotify account it still says I have the free version. I tried reinstalling the app and logging...

  • Casual Listener
  • So I signed up for the student subscription, and have already been approved for it, and the $5 payment has already gone through my bank account, but on my spotify account it still says I have the fre...
  • helenkilla81
  • Casual Listener
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

(non Facebook) user search

Does anyone know why I am able to find some users simply by typing their user name in search, and for others, I have to first type "spotify:user:(username)"? Additionally, I find that for a particular user, I can direct search them on some days, and ...

  • Visitor
  • Does anyone know why I am able to find some users simply by typing their user name in search, and for others, I have to first type "spotify:user:(username)"?  Additionally, I find that for a par...
  • jonaswehner
  • Music Fan
  • 149 Views
  • 1 replies
  • 0 likes
  • Other
  • 149 Views
  • 1 replies
  • 0 likes

I can't access to my premium account with my music and playlist, but it still exists

I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account with my music and playlist, but it still exists What can I do?

  • Newbie
  • I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account with my music and playlist, but it still ...
  • ErikG
  • Roadie
  • 72 Views
  • 1 replies
  • 0 likes
  • Account
  • 72 Views
  • 1 replies
  • 0 likes

Solved!! restore access to lost account (facebook)

Hi guys, I had the problem with the '0 friends on Facebook' thing, so I looked around the community here, and found a way to solve it. I had to create a new account with a different e-mail, and then connect to Facebook later. This went all good and I...

  • Casual Listener
  • Hi guys, I had the problem with the '0 friends on Facebook' thing, so I looked around the community here, and found a way to solve it. I had to create a new account with a different e-mail, and then ...
  • m_dg_be
  • Casual Listener
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 210 Views
  • 3 replies
  • 0 likes

Charged full price instead of 99c promo

HiI subscribed to the 99c three month promo but have been charged full price. How do I obtain assistance to correct my charges? Thx

  • Casual Listener
  • Hi I subscribed to the 99c three month promo but have been charged full price. How do I obtain assistance to correct my charges? Thx
  • Maxim
  • Spotify Star
  • 106 Views
  • 5 replies
  • 0 likes
  • 106 Views
  • 5 replies
  • 0 likes

Account is saying Free, but I have premium?!

I am trying to upgrade to family premium and when I log in it is saying I only have Spotify free. please advise. JB

  • Newbie
  • I am trying to upgrade to family premium and when I log in it is saying I only have Spotify free.  please advise.   JB
  • KatesHere
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Over payment after up-grade to Premium Family

I realised that following an up-grade to Premium Family that I have been paying for my individual premium account plus the family account as I hadn't realised that I needed to amend payments in paypal. Could I have a refund please for the overpayment...

  • Newbie
  • I realised that following an up-grade to Premium Family that I have been paying for my individual premium account plus the family account as I hadn't realised that I needed to amend payments in ...
  • Tommik
  • Newbie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Login/Unlog with PS4

Hi, SpotyComm, how you doing?Straight to the point.I had a PS3 with my Spotify logged through my Facebook account. PSN, Facebook and Spotify were all logged and my Spotify were working pretty well.Yesterday i sold my PS3 and bought my PS4. When i cam...

  • Casual Listener
  • Hi, SpotyComm, how you doing? Straight to the point. I had a PS3 with my Spotify logged through my Facebook account. PSN, Facebook and Spotify were all logged and my Spotify were working pretty wel...
  • Dreadlord
  • Community Legend
  • 432 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 432 Views
  • 6 replies
  • 0 likes

I cancelled in March 2016 but I'm still being charged

Hi,I cancelled my spotify premium subscription in March 2016 (from the spotify windows 7 desktop software) and have not used it since but I just noticed I'm still being charged.Does anyone know how I can get a refund?Thanks,Phil

  • Casual Listener
  • Hi, I cancelled my spotify premium subscription in March 2016 (from the spotify windows 7 desktop software) and have not used it since but I just noticed I'm still being charged. Does anyone know h...
  • philanyware
  • Casual Listener
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

How Can i delete my premium account to free account???

I want to delete my premium account but you guys made it difficult to get out as a payer...

  • Newbie
  • I want to delete my premium account but you guys made it difficult to get out as a payer...
  • Hubo
  • Spotify Star
  • 94 Views
  • 2 replies
  • 0 likes
  • 94 Views
  • 2 replies
  • 0 likes

Kan niet meer in loggen

Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15

  • Newbie
  • Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15
  • Hubo
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Remotes don't work on Roku

I have a Roku 3 and ALL my remotes skip letters when trying to log in. The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;. Should I just stick with Panderoa or switch to another streaming app?

  • Casual Listener
  • I have a Roku 3 and ALL my remotes skip letters when trying to log in.  The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;.  Should I just stick with Pan...
  • jaycolson
  • Newbie
  • 237 Views
  • 5 replies
  • 1 likes
  • Account
  • 237 Views
  • 5 replies
  • 1 likes

invalid premium code

hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something like this happend to me and im qiet angry, because i...

  • Newbie
  • hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something l...
  • kbrooksc
  • Community Legend
  • 109 Views
  • 2 replies
  • 0 likes
  • 109 Views
  • 2 replies
  • 0 likes

Extentsion on bill

Do you offer ext on payments. My card is being sent through mail and would like an ext

  • Newbie
  • Do you offer ext on payments. My card is being sent through mail and would like an ext
  • kbrooksc
  • Community Legend
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

When help is needed Spotify is **bleep**

I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish

  • Newbie
  • I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish
  • Hubo
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Paid for Premium but account is free.

I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a new account under ******@gmail.com. all of a sudde...

  • Visitor
  • I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a...
  • KatesHere
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
  • 102 Views
  • 1 replies
  • 0 likes

Family Plan - Differents address

Hi,Can i share Family Plan with my friends living differents address, but in same country?

  • Newbie
  • Hi, Can i share Family Plan with my friends living differents address, but in same country?
  • ErikG
  • Roadie
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Family premium subscription

Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.'I wish to add othe...

  • Newbie
  • Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer s...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

All 3 credit card rejected by Spotify??

Hi, I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or payment provider is having a bad day." for all 3 cards. I call...

  • Casual Listener
  • Hi,   I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or pa...
  • antonio55bd
  • Casual Listener
  • 299 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 299 Views
  • 7 replies
  • 1 likes