Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83710 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
105207 Views
10 replies
3 likes
Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.
Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.
Newbie
953 Views
3 replies
0 likes
For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even login to account management on my PC
For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even logi...
Roadie
457 Views
5 replies
0 likes
Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly with my facebook credentials so im quite stuck. any h...
Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly wi...
Roadie
298 Views
1 replies
0 likes
I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that this is possible. One of the accounts is a premium acc...
I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that thi...
Roadie
548 Views
1 replies
0 likes
ENGLANTII bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!!: /
ENGLANTI I bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!...
Roadie
280 Views
1 replies
0 likes
Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens:"The www.spotify.com page isn't working"Any ideas anyone?
Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens: "The www.spotify.com page isn't working" Any ideas anyone?
Newbie
2074 Views
9 replies
0 likes
Spotify Star
272 Views
1 replies
0 likes
I was hoping someone would be able to direct me as to how to get a refund for a double charge.Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify would be best. But what this has actually done has n...
I was hoping someone would be able to direct me as to how to get a refund for a double charge. Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify...
Regular
548 Views
4 replies
0 likes
Hello everyone. I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I was sent and received the email to set up the password. Whe...
Hello everyone. I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I...
Regular
599 Views
4 replies
0 likes
I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students option), but I need a peruvian credit card (which of co...
I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students opti...
Roadie
339 Views
1 replies
0 likes
Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?
Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?
Roadie
343 Views
1 replies
0 likes
Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo en facebook, como puedo conseguirlo porque siempre...
Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo...
Roadie
423 Views
1 replies
0 likes
Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser valido
Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser v...
Roadie
484 Views
1 replies
0 likes
Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same email address.
Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same...
Spotify Star
479 Views
1 replies
0 likes
Hello, I live in Ireland, have an Irish bank account, and I would like to buy a subscription for my friend in Italy. How can I do that? In the conditions to buy a e-card, I can read that the card has to be bought by a CC issued in the country where I...
Hello, I live in Ireland, have an Irish bank account, and I would like to buy a subscription for my friend in Italy. How can I do that? In the conditions to buy...
Spotify Star
4541 Views
26 replies
0 likes
I have got the Spotify Family and I am the Family owner. I have never entered my address. So when I add member, Spotify didn't accept them. Where can I enter my adress?
I have got the Spotify Family and I am the Family owner. I have never entered my address. So when I add member, Spotify didn't accept them. Where can I enter my adress?
Roadie
499 Views
2 replies
0 likes
Hi, I have a really weird problem only yesterday I noticed strange activity on my account my playlists disappearing and other weird ones appearing, even the music would change as I was listening to something completely different. Even my account clai...
Hi, I have a really weird problem only yesterday I noticed strange activity on my account my playlists disappearing and other weird ones appearing, even the music would change as I was listening to s...
Casual Listener
449 Views
1 replies
0 likes
Dear SpotifyHow can I choose to disable explicit lyrics so my kids can listen?? ========================================================= yo Spotifytime to listento the voice that never speaksthe listenerthe peoplewho can't let the children listento ...
Dear Spotify How can I choose to disable explicit lyrics so my kids can listen?? ========================================================= yo Spotify time to listen to the voice ...
Community Legend
1032 Views
1 replies
0 likes
I recently moved and started an own Family account, now I want to invite people, but where can I change my address? It's not linked to Facebook.
I recently moved and started an own Family account, now I want to invite people, but where can I change my address? It's not linked to Facebook.
Spotify Star
491 Views
3 replies
0 likes
I have signed for 1 year Family Premium last year around July, and now it's only March and I'm being charged for a new month of Family Premium. Shouldn't my subscription end in July instead and charge me by then?
I have signed for 1 year Family Premium last year around July, and now it's only March and I'm being charged for a new month of Family Premium. Shouldn't my subscription end in July instead and charg...
Spotify Star
841 Views
6 replies
0 likes
