Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my student subscription.
I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last month. I successfuly got my 9.99 back, but my acco...
como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta como puedo saber que direccion puse?
Buenas!Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me deja introducirlo de nuevo, que hago?
When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ?Regards
Hi, I need to find the email that is associated with my credit card number.
Dear Support Team,I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?Thank you in advance Best regards,...
I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotify and Facebook and this person keeps being able to ...
About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...
When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainly do not want to listen to his iPhone. It's like my...
We are trying to switch to family plan but option not available. Who do I contact?
Dear all, I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I get to the last step (after I enter my password), I get an e...
I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?
I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...
I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address" I am definitely in the log-in screen, not the sign-up. Just created my account yesterday. Any help would be g...
I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?
Hello,I recently got Spotify premium for my family and my husband hasn't updated his account to family yet. He is in the free premium trial. I am trying to deactivate that account so that he can start using family premium. I don't know how to cancel ...
I got denied for my student discount, but now I'm seeing that I've been charged the $5 as well as the normal $10. What's up with that?
I need to know my address, since I forget the parameters as they were written
I will like to get a refund from Spotify. To explain and decide if I qualify for one, who do I contact?