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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171395 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171395 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11319 Views
  • 6 replies
  • 11 likes
  • Security
  • 11319 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515392 Views
  • 986 replies
  • 112 likes
  • Account
  • 515392 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125908 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125908 Views
  • 74 replies
  • 12 likes

Can't login to account because of the Abroad 14 days message - Help

Message says I can't play more than 14 days. I don't have premium. Never been out of the country recently- the USA. I went through changed my password. Still can't login via my iphone. I was just using it yesterday. I deleted the app and put the app ...

  • Newbie
  • Message says I can't play more than 14 days. I don't have premium. Never been out of the country recently- the USA. I went through changed my password. Still can't login via my iphone. I was just usi...
  • Jacob
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Change country

hi, I bought i 1 years subscription in USA for a trip but know i'm in my house in FRANCE and i can't change it but i still have SPOTIFY PREMIUM for 6 month !!! how can i do ??????

  • Visitor
  • hi,   I bought i 1 years subscription in USA for a trip but know i'm in my house in FRANCE and i can't change it but i still have SPOTIFY PREMIUM for 6 month !!!   how can i do ??????
  • Jacob
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Login with own details but not actually in my own account.

Hey guys and girls,So apparently, when I log in into my account with my email or nickname I am somehow logged in into a different account. I'm automatically ask if I want to keep listening on this phone or the strangers phone, which is quite weird, c...

  • Newbie
  • Hey guys and girls, So apparently, when I log in into my account with my email or nickname I am somehow logged in into a different account. I'm automatically ask if I want to keep listening on this ...
  • Hubo
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I can´t change my country

Hello, I was changing living country to Czech republic, but in my profile is still Slovakia. I just paid for spotify family with my czech credit card, premium was activated corectly but my country stays still Slovakia. When i was paying there was a q...

  • Casual Listener
  • Hello,   I was changing living country to Czech republic, but in my profile is still Slovakia. I just paid for spotify family with my czech credit card, premium was activated corectly but my c...
  • Jacob
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Username and Email Are Two Different Accounts

Hey! My email address used to be for an account I just deleted. When I log into spotify with my email address, it gives me all of my old playlists and music. When I log into spotify with my username, there are no playlists or music, Can u merge the m...

  • Visitor
  • Hey! My email address used to be for an account I just deleted.   When I log into spotify with my email address, it gives me all of my old playlists and music. When I log into spotify with my ...
  • Jacob
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 414 Views
  • 1 replies
  • 0 likes

Hacked recently. And I'm still locked out of my account

i am trying to send the reset password link to my email, but it keeps saying i'm trying to use my Facebook credentials. They both had the same email as they were synced together. I was recently hacked, and they have now been separated, but I've lost ...

  • Newbie
  • i am trying to send the reset password link to my email, but it keeps saying i'm trying to use my Facebook credentials. They both had the same email as they were synced together. I was recently hacke...
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 200 Views
  • 1 replies
  • 0 likes

Email problems

So i made my spotify account about 8-10 years ago with an hotmail email. The thing is, it was apperently deleted a long time ago. And with that comes the problem of deleting the email AND changing my password(because i don´t know what my password was...

  • Newbie
  • So i made my spotify account about 8-10 years ago with an hotmail email. The thing is, it was apperently deleted a long time ago. And with that comes the problem of deleting the email AND changing my...
  • Jacob
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Help

Hi , so I was charged $9.99 but I was not planning to be charged $9.99 because this special offer was given for $0.99 for 3 months and after those three months I was going to cancel my subscription because I cannot afford to consistently pay monthly ...

  • Newbie
  • Hi , so I was charged $9.99 but I was not planning to be charged $9.99 because this special offer was given for $0.99 for 3 months and after those three months I was going to cancel my subscription b...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

I forgot what address I added to my account. HOW DO I CHANGE MY ADDRESS?

Now, I remember the street, the city, and everything else, the problem is it also asks for a number of street, MY STREET HAS NO NUMBER! And I don't remember which street number I wrote down. PLEASE DO NOT REPLY TO ME WITH A GENERIC ANSWER, YOU SPOTIF...

  • Newbie
  • Now, I remember the street, the city, and everything else, the problem is it also asks for a number of street, MY STREET HAS NO NUMBER! And I don't remember which street number I wrote down.   ...
  • DanielaDN
  • Newbie
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Validatie adress on a Premium account

Hi, I have a problem, it's about that one of my family members can´t validate the adress and Spotify took him out of the subscription and when I tried to take him in he receive a message that he can´t do it because of the adress, I don't know what to...

  • Newbie
  • Hi,    I have a problem, it's about that one of my family members can´t validate the adress and Spotify took him out of the subscription and when I tried to take him in he receive a messa...
  • rubio_rangel
  • Newbie
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

HELP

I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered. I had email addresses hacked and therefore do not...

  • Newbie
  • I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered...
  • DaveDenomolos
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

Upgrade Premium account to Family Premium

Hello, Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next billing cycle to upgrade his Premium account to Family Prem...

  • Gig Goer
  • Hello,   Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next...
  • Robert_W
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Subscription

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

  • Newbie
  • I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.
  • Robert_W
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Charged for basic package and premium for family since I upg

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can someone rectify this situation!

  • Newbie
  • I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can ...
  • Robert_W
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Payment failure

My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same result. Cards have money and are not expired. So wha...

  • Newbie
  • My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same r...
  • Robert_W
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

I never subscribed

If I never subscribed how can they charge me . I don't even have any receits and took money out of my account . How do I get a hold of someone?

  • Newbie
  • If I never subscribed how can they charge me . I don't even have any receits and took money out of my account . How do I get a hold of someone?
  • Robert_W
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

uppgrade

I have problems when i want to uppgrade to premium, i dont now what to do?

  • Newbie
  • I have problems when i want to uppgrade to premium, i dont now what to do?
  • juliecruzaguile
  • Newbie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Acceso a cuenta de familiares

Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrecta" hay que dar de baja la cuenta y crear otra. Ya ...

  • Regular
  • Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrec...
  • Arogikai
  • Regular
  • 323 Views
  • 3 replies
  • 0 likes
  • Account
  • 323 Views
  • 3 replies
  • 0 likes

Password recovery

Hey! My mother forgot her password, I tried to recover it by the usual way, half an hour and still no recovery email. I double checked the email, it's correct, the website (https://www.spotify.com/hu/password-reset/?utm_source=spotify&utm_medium=logi...

  • Newbie
  • Hey!   My mother forgot her password, I tried to recover it by the usual way, half an hour and still no recovery email. I double checked the email, it's correct, the website (https://www.spoti...
  • user-removed
  • Not applicable
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error when trying to create a device password?

Last night I attempted to setup a device password on my account so that I could access Spotify through a device which requires a username and password, which I do not currently have setup, as I originally my account with Facebook. I went and found th...

  • Casual Listener
  • Last night I attempted to setup a device password on my account so that I could access Spotify through a device which requires a username and password, which I do not currently have setup, as I origi...
  • Mainegrw
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • Account
  • 284 Views
  • 2 replies
  • 0 likes