Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I had Spotify in my old phone now that I got my new phone I can't find any of my music how do I get the music I had already downloaded?
You are billing me & I'm on a Family plan.
i had an account with facebook linked so i made a new one and when it asked me to add friends i linked facebook to the new account but now i can not log in to cancel my subscription on my old one........ helpppppppp!!!!
Hello! I need some help... I have had Spotify premium for a year and haven't had any problems with it until this last time. I received a $30 or 3 month Spotify gift card for Premium. When I redeemed the code I got an email of the receipt. After I wen...
Uppgradeded to family account...And now will everyone in the family have access to the old playlists, any chance to share them? If possibly how will Ido that? many thanks
As the title says. Someone logged into my account and switched my premium to family premium, now ive been charged for a month of family.No idea how he got my account since i use a completely different password.Luckly i noticed him on my account the v...
i am getting charged twice..not sure what happened...im getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few months now and i cant get rid of it
My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to email me but haven't heard anything yet, this is an u...
It charged my account twice
I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account. I have tried everything to log in, contact spotify and facebook, but thi...
I believe you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse to remedy the problem. Has anyone else experience this an...
Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account. My spotify account is still on free status- Cant find a customer service email or ph#
Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this user." Why????
Hi. As of this afternoon - I have no message box and can't seem to view the messages that have been sent to me - nor can I send messages. Has anyone else had this experience?
Had a free Spotify account before opening a "Share Everything" account with Rogers and getting 6 months free premium Spotify. The 6 months is up as of March 4th and we would like to purchase, switch subscription to Spotify Family through Spotify. Whe...
I signed up for Premium for Family. I've requested email invitations muliple times, but neither of my kids have recieveed them. Is the system down? why wont spotify send the emails?I tried the "send a link option too. The links don't work. takes you ...
My brother Kadir was on my Spotify family subsciption up until last week. Until they removed him for being at the wrong address. Due to our family situation he spends most of the week with his mother at their house in the nearby town. Whenever I try ...
We upgraded to family. I followed the email link to the login page. Then get to the page to submit the code and check the robo box, and when I click submit, it just comes back with "oops something went wrong. Try again later" I have been trying for t...