Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80598 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654558 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
735119 Views
18 replies
29 likes
I had an previous account with you guys and soon after I cancelled maybe after three months or so besides that I end it on a good note they took the last $9.99 out of my account and then I cancelled so I won't be charged. Recently (January2017)I sign...
I had an previous account with you guys and soon after I cancelled maybe after three months or so besides that I end it on a good note they took the last $9.99 out of my account and then I cancelled ...
Spotify Star
278 Views
1 replies
0 likes
hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something like this happend to me and im qiet angry, because i...
hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something l...
Community Legend
324 Views
2 replies
0 likes
I started a family plan, invited my sister, mum, and wife. Yes, we live in the same house. But now I got a message that my Premium stopped working. - My fault, I switched banks. My mom restarted the family subscription, I accepted, but I still am pro...
I started a family plan, invited my sister, mum, and wife. Yes, we live in the same house. But now I got a message that my Premium stopped working. - My fault, I switched banks.  ...
Music Fan
363 Views
1 replies
0 likes
Hey all, Here it's my question: I am Portuguese, living in Germany. I created my spotify in Germany and I wanted to get the Premium. I tried to do it with my PayPal (portuguese account) and it doesn't work because I should have the same country relat...
Hey all, Here it's my question: I am Portuguese, living in Germany. I created my spotify in Germany and I wanted to get the Premium. I tried to do it with my PayPal (portuguese account) and ...
Roadie
416 Views
1 replies
0 likes
Hello,I'm being charged monthly and my subscription still says FREE. I've upgraded to premium and every time I log into my account it has a different date that I will be charged and it's always weeks later. So you charge my account and I still have a...
Hello, I'm being charged monthly and my subscription still says FREE. I've upgraded to premium and every time I log into my account it has a different date that I will be charged and it's always wee...
Newbie
444 Views
5 replies
0 likes
Do you offer ext on payments. My card is being sent through mail and would like an ext
Do you offer ext on payments. My card is being sent through mail and would like an ext
Community Legend
278 Views
2 replies
0 likes
Hi, my subscription is reniwing every 24th.On 21.Jan.2017 i have cancled subscription online and everything looked fine.Finaly they said its sad that i leave, but they send me a good bye song for free. kind of we will be happy to see you again.I was ...
Hi, my subscription is reniwing every 24th. On 21.Jan.2017 i have cancled subscription online and everything looked fine. Finaly they said its sad that i leave, but they send me a good bye...
Casual Listener
449 Views
2 replies
0 likes
Dear Spotify,We send an application form for spotify artist verification on december 8th through our personal spotify account: wearelghtnngWe already had a blue V on our band profile for our band: LGHTNNG but we still cannot acces the options like: c...
Dear Spotify, We send an application form for spotify artist verification on december 8th through our personal spotify account: wearelghtnng We already had a blue V on our band profile for our ba...
Spotify Star
1156 Views
3 replies
0 likes
I can't figure out where to ask this: Hi friends at Spotify I have upgraded to Premiun for famlily and are charged for that. But I still also get charged for my old spotify account. How can I get my money back and how can I cancel the old one?
I can't figure out where to ask this: Hi friends at Spotify I have upgraded to Premiun for famlily and are charged for that. But I still also get charged for my old spotify account. How can I ...
Spotify Star
442 Views
1 replies
0 likes
On the spotify app and web player the playlist I created yesterday will not load. It is stuck at 'Loading...' I have tried logging in and out and uninstalling the app. Any ideas?
On the spotify app and web player the playlist I created yesterday will not load. It is stuck at 'Loading...' I have tried logging in and out and uninstalling the app. Any i...
Spotify Star
502 Views
3 replies
0 likes
I have a couple singles on Spotify , my artist name is Rome'z. Apparently there is another artist name Romez on spotify and my singles keep linking to him , Spotify only sends me auto genrated emails when I reach out , how to I correct this!!!
I have a couple singles on Spotify , my artist name is Rome'z. Apparently there is another artist name Romez on spotify and my singles keep linking to him , Spotify only sends me auto genrated emails...
Spotify Star
809 Views
8 replies
0 likes
Hi, I'm having a problem at the moment, also his is my first time using Spotify so I'm a bit lacking of information hehe, I hope you would help me with this one. I just paid Spotify Premium for a month through ATM, however up until now it stills say ...
Hi, I'm having a problem at the moment, also his is my first time using Spotify so I'm a bit lacking of information hehe, I hope you would help me with this one. I just paid Spotify Pr...
Community Legend
3926 Views
1 replies
0 likes
Hey,For some hoistoric reasons it appears i have two Spotify accounts under different email addresses. What I am trying to achieve:Delete account associated with 1@email.comUpdate account 2@email.com and set it's email to 1@email.comAt the moment, my...
Hey, For some hoistoric reasons it appears i have two Spotify accounts under different email addresses. What I am trying to achieve: Delete account associated with 1@email.com Update account 2@em...
Casual Listener
6714 Views
2 replies
0 likes
I had the charge to my credit card today but i didn't get a receipt nor will it let me use premium but they charged me? i tried uninstalling and installing it back but it won't work.
I had the charge to my credit card today but i didn't get a receipt nor will it let me use premium but they charged me? i tried uninstalling and installing it back but it won't work.
Spotify Star
5340 Views
1 replies
0 likes
Signed up. Tried to log in. Said name or password was incorrect. So I clicked reset password. Asked for my account. Entered it. Said that account does not exist. So I figure I'll do it all over again. "That email address is already in use" Okay then ...
Signed up. Tried to log in. Said name or password was incorrect. So I clicked reset password. Asked for my account. Entered it. Said that account does not exist. So I figure I'll do it all over again...
Casual Listener
582 Views
2 replies
0 likes
HiI've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another one as I never used it.Thanks
Hi I've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another ...
Spotify Legend
1652 Views
1 replies
0 likes
Hola, tengo dos cuentas de spotify pero pague Premium en la cuenta que no uso, quiero cancelar Premium en esa cuenta pero mi oregunta es ¿si me podrian reembolsar el dinero para usarlo en la otra cuenta?
Hola, tengo dos cuentas de spotify pero pague Premium en la cuenta que no uso, quiero cancelar Premium en esa cuenta pero mi oregunta es ¿si me podrian reembolsar el dinero para usarlo en la otra cue...
Community Legend
3379 Views
1 replies
0 likes
I've tried adding 4 members to the premium for family but the error note states unable to join as you've already joined 2 subscription in the last 12 months but they are for the same family members that was added on previously to my account. How d I ...
I've tried adding 4 members to the premium for family but the error note states unable to join as you've already joined 2 subscription in the last 12 months but they are for the same family members t...
Roadie
1490 Views
1 replies
0 likes
In December I was on facebook promoting spotify 3 months for 1.99, I would like to understand why besides paying 16.90 my subscription still expired in a month.Misleading advertising?
In December I was on facebook promoting spotify 3 months for 1.99, I would like to understand why besides paying 16.90 my subscription still expired in a month. Misleading advertising?
Spotify Star
6867 Views
9 replies
0 likes
Casual Listener
888 Views
2 replies
0 likes
