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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9766 Views
  • 3 replies
  • 9 likes
  • Security
  • 9766 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491155 Views
  • 981 replies
  • 111 likes
  • Account
  • 491155 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213164 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213164 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122281 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122281 Views
  • 72 replies
  • 12 likes

Terminate old account

I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account but says my credit card is already linked to another ...

  • Newbie
  • I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account bu...
  • Catee
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Account exists but can't access

My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through Facebook either. But Spotify is allowing me to log ...

  • Casual Listener
  • My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through ...
  • crazyoungsters
  • Newbie
  • 622 Views
  • 5 replies
  • 0 likes
  • Login
  • 622 Views
  • 5 replies
  • 0 likes

Spotfy Family Administrator Suddenly Free

Hello, my dear friends! I need a help from you guys!Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear as a Free user while the rest of the users are as usual (premiu...

  • Newbie
  • Hello, my dear friends!   I need a help from you guys! Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear a...
  • osornios
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Charged 23 times

I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?

  • Newbie
  • I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?
  • TobiasYoung
  • Composer
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

can't change password

i want to change my Spotify password. the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way. i don't want to be logged in through facebook so i've deleted the app from my faceb...

  • Casual Listener
  • i want to change my Spotify password.  the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way.  i don't want to be l...
  • osornios
  • Spotify Star
  • 498 Views
  • 4 replies
  • 0 likes
  • 498 Views
  • 4 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Alguien ha estado ocupando mi tarjeta sin mi autorizacion

  • Newbie
  • Alguien ha estado ocupando mi tarjeta sin mi autorizacion
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I have been charged 3 times for my premium account

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 premium account subscriptions.

  • Newbie
  • I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 pre...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Premium was deleted and i want to recover info

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have lost all my saved songs, playlists etc. Is there any w...

  • Newbie
  • My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have los...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Ex using hijacked a playlist of mine and uses it to torment me

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only the creator should be able to rename the title, bu...

  • Newbie
  • Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

student discount

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Thanks!

  • Newbie
  • Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Tha...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Old playlist to upgraded profile

Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there anymore. My account is connected with facebook. Do...

  • Newbie
  • Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 198 Views
  • 1 replies
  • 0 likes

Premium account

I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to contact spotify. I want my money back

  • Newbie
  • I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to ...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

My spotify is used somewhere else! keeps pausing.

Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no luck. super greatful for answears!

  • Newbie
  • Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no l...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

No recuerdo mi cuenta

El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo recuperar mi cuenta?

  • Newbie
  • El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo r...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 215 Views
  • 1 replies
  • 0 likes

Paypal

Every month I am being charged and I don't understand from which PayPal account it's happening.Can you help me to find this information?

  • Visitor
  • Every month I am being charged and I don't understand from which PayPal account it's happening. Can you help me to find this information?
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Me sale que tengo cuenta free

Yo tengo una cuenta premium pero hoy me salió que estoy en el extranjero y spotify solo funciona 14 días en el extranjero y yo no he salido de mi país intente arreglar yo mismo el problema y mi cuenta que era premium ahora me sale que es un cuenta gr...

  • Newbie
  • Yo tengo una cuenta premium pero hoy me salió que estoy en el extranjero y spotify solo funciona 14 días en el extranjero y yo no he salido de mi país intente arreglar yo mismo el problema y mi cuent...
  • osornios
  • Spotify Star
  • 934 Views
  • 1 replies
  • 1 likes
  • 934 Views
  • 1 replies
  • 1 likes

Cancelled subscription, got reset to Free immediately

Hi all, I just cancelled my Premium subscription and got reset to Free within seconds (in my account settings and in my desktop application). I think I should be able to use Premium for the remaining period that I paid for. How can I resolve this? Th...

  • Casual Listener
  • Hi all,   I just cancelled my Premium subscription and got reset to Free within seconds (in my account settings and in my desktop application). I think I should be able to use Premium for the ...
  • jdek
  • Casual Listener
  • 235 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 235 Views
  • 3 replies
  • 0 likes

Forgot password

Hi, have lost password to login to PC etc, still logged in on ipad but can't get info on password reset etc, any idea's or help

  • Newbie
  • Hi, have lost password to login to PC etc, still logged in on ipad but can't get info on password reset etc, any idea's or help
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Login in probs: New password being sent to a deactivated email

Hi Rock Stars!I have a login problem. Im setting up Spotify on a new device. To open the newly downloaded app I need my password. But, Spotify wont accept my password,so I requested a new one. This has been sent to a deactivated email account. BUT, I...

  • Newbie
  • Hi Rock Stars! I have a login problem.  Im setting up Spotify on a new device.  To open the newly downloaded app I need my password. But, Spotify wont accept my password,so I requested a n...
  • osornios
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 307 Views
  • 1 replies
  • 0 likes