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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83808 Views

9 replies

2 likes

Account
Login
  • 83808 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659896 Views

13 replies

4 likes

Account
  • 659896 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741721 Views

18 replies

29 likes

  • 741721 Views
  • 18 replies
  • 29 likes

Tour dates showing up on wrong artist page

I've just put tour dates up and they're showing up under the wrong artist. Here's my artist URL: https://open.spotify.com/artist/0Ap615v3DAoPZZ4zgjr76mThe wrong URL: https://open.spotify.com/artist/0Hx4gv3eoiodtu6XYHF1X0 How can this be fixed and how...

Newbie

I've just put tour dates up and they're showing up under the wrong artist.   Here's my artist URL: https://open.spotify.com/artist/0Ap615v3DAoPZZ4zgjr76m The wrong URL: https://open...

feelikeastrangr

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Cant login

Reset phone to factory, now app tells me can't connect or there's no account linked to facebook. I can login from web. Changed password. Uninstalled. Any suggestion?

Newbie

Reset phone to factory, now app tells me can't connect or there's no account linked to facebook. I can login from web. Changed password. Uninstalled. Any suggestion?

laleli

Roadie

1248 Views

1 replies

0 likes

  • 1248 Views
  • 1 replies
  • 0 likes

Three months free deal 23/12/16

Hello,I ordered Spotify Premium on the 23rd of December 2016. This was during the time of some deal, which would have given you three months of Spotify Premium for free, if you'd get the one month. So me, the poor student I am, ordered the Premium. T...

Casual Listener

Hello, I ordered Spotify Premium on the 23rd of December 2016. This was during the time of some deal, which would have given you three months of Spotify Premium for free, if you'd get the one month....

Kami2

Casual Listener

298 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Changed to premium family and playlists didn't migrate

I just changed to premium family and my playlists are gone. I am showing some playlists, but not the ones that I created, there are others that I didn't create. Can anyone help?

Casual Listener

I just changed to premium family and my playlists are gone.  I am showing some playlists, but not the ones that I created, there are others that I didn't create.  Can anyone help?

osornios

Spotify Star

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes

REFUND

How can I get a refund? I cancelled my Spotify Premium in December. I was told in an email my subscription would end on January 9th. On January 7th, I got charged. Then it ended two days later. I don’t think that is right!

Newbie

How can I get a refund? I cancelled my Spotify Premium in December. I was told in an email my subscription would end on January 9th. On January 7th, I got charged. Then it ended two days later. I don...

ErikG

Roadie

235 Views

1 replies

0 likes

Premium
  • 235 Views
  • 1 replies
  • 0 likes

can i use spotify gift card in another country

I live outside germany. My account is registered here. So i wanna use gift card. Is there any way to purchase the code and redeem it through the internet from outside country?

Regular

I live outside germany. My account is registered here. So i wanna use gift card. Is there any way to purchase the code and redeem it through the internet from outside country?

Bittencourt

Spotify Star

5512 Views

3 replies

0 likes

Premium
  • 5512 Views
  • 3 replies
  • 0 likes

I Can NOT change my Password

I need to cancel and can't until I change my password but every time I change the password it says the form has expired!! I've been laying for this for months without the Premium feature working

Newbie

I need to cancel and can't until I change my password but every time I change the password it says the form has expired!! 😡 I've been laying for this for months without the Premium feature working

kbrooksc

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Cambio de direccion

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

Newbie

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

osornios

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Family plan

does any one speak Spanish ?

Casual Listener

does any one speak Spanish ?

Jorge61

Casual Listener

4745 Views

6 replies

0 likes

  • 4745 Views
  • 6 replies
  • 0 likes

Wrong email

I have the wrong email written in my account details, and i forgot my password and I cant access my account or cancel my subscribtion. I do not want to cancel I only want to change my password. I can access my account through my laptop only because i...

Newbie

I have the wrong email written in my account details, and i forgot my password and I cant access my account or cancel my subscribtion.   I do not want to cancel I only want to change my passwo...

ErikG

Roadie

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

cant log in

My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathey say page expired. ive tried multiple trimes.Ican ...

Newbie

My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathe...

osornios

Spotify Star

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

Corriere spotify

Ho acquistato Spotify corriere. Come faccio a recepire premium sulla mia utenza Spotify? Ho solo ricevuta di pagamento

Newbie

Ho acquistato Spotify corriere. Come faccio a recepire premium sulla mia utenza Spotify? Ho solo ricevuta di pagamento

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Bonus Spotify premium - Bouygues

Bonsoir,Je bénéficie d'un bonus Spotify premium avec mon forfait bouygues. Ce bonus est valable durant 24 mois, cependant, au bout d'un mois, mon compte semble être repassé à Spotify free. Pouvez-vous m'aider ?Cordialement

Newbie

Bonsoir, Je bénéficie d'un bonus Spotify premium avec mon forfait bouygues. Ce bonus est valable durant 24 mois, cependant, au bout d'un mois, mon compte semble être repassé à Spotify free. Pouvez-v...

osornios

Spotify Star

764 Views

3 replies

0 likes

  • 764 Views
  • 3 replies
  • 0 likes

family account won't work

I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at the same address

Newbie

I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at t...

osornios

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Changing password

I have been trying to change my password because I got a new phone. I have wasted an hour of my life trying to do so! It keeps saying that my session has expired. What the **bleep**? I pay for a premium subscription. This is frustrating.

Casual Listener

I have been trying to change my password because I got a new phone. I have wasted an hour of my life trying to do so! It keeps saying that my session has expired. What the **bleep**? I pay for a prem...

juliemvari-us

Casual Listener

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

Cancel subscription for premium subscription when i don't have one

To whom it may concern, I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez...

Newbie

To whom it may concern,   I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure...

Bittencourt

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Can't log in-email associated with account now inactive

I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email associated with my account to recover my login info is ...

Newbie

I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email asso...

Jacob

Community Legend

274 Views

1 replies

0 likes

Other
  • 274 Views
  • 1 replies
  • 0 likes