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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • SheVr
  • Casual Listener
  • 260038 Views
  • 504 replies
  • 33 likes
  • Account
    Free
  • 260038 Views
  • 504 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12960 Views
  • 6 replies
  • 11 likes
  • Security
  • 12960 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528630 Views
  • 989 replies
  • 113 likes
  • Account
  • 528630 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127961 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127961 Views
  • 74 replies
  • 12 likes

Can the Premium Family subscribtion be paid in that one year rate? Or do I have to pay 14.99€ every

There is an option to pay the money for one year or to pay it monthly. Is it availeble to get Spotify Premium Family and also pay the money instant for a year so you can get Premium Family with that 119.88€?

  • Casual Listener
  • There is an option to pay the money for one year or to pay it monthly. Is it availeble to get Spotify Premium Family and also pay the money instant for  a year so you can get Premium Family with...
  • NicoBoyungs
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Premium
  • 234 Views
  • 2 replies
  • 0 likes

Paying for something I don't have access to

I was charged for Spotify and I don't even know under which account is there anyway I can cancel?

  • Newbie
  • I was charged for Spotify and I don't even know under which account is there anyway I can cancel?
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Gift cards

We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help. Can someone please help me?

  • Casual Listener
  • We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help.  Can someone please help me?
  • Maxim
  • Spotify Star
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lost phone and forgotten password

I lost my phone, and in my phone is Spotify Premium, the bad thing is I forgot only the password to the e-mail I used to log in with. And just a couple minutes ago it charged 129php to my phone bill. Please how do I resolve this. My email is ********...

  • Newbie
  • I lost my phone, and in my phone is Spotify Premium, the bad thing is I forgot only the password to the e-mail I used to log in with. And just a couple minutes ago it charged 129php to my phone bill....
  • Alejandro_C
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almost all of the Artists I've followed have disappeared

Good Morning everyone, I have a bit of a issue that is irking me. Story time: I have my account set up to autopay via a debit card. Recently, the credit union that I belong to saw fit to replace that debit card, changing the number on the card. Obvio...

  • Newbie
  • Good Morning everyone, I have a bit of a issue that is irking me.   Story time: I have my account set up to autopay via a debit card. Recently, the credit union that I belong to saw fit to rep...
  • Alejandro_C
  • Spotify Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being overcharged

I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to my situation. I have contactes my bank and they ar...

  • Newbie
  • I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to...
  • Alejandro_C
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Account is disabled

I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify about my account being disabled. After looking thro...

  • Visitor
  • I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify ...
  • user-removed
  • Not applicable
  • 283 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 283 Views
  • 2 replies
  • 0 likes

Changing the Country

Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to use my Hong Kong card to pay for the subscription....

  • Casual Listener
  • Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to...
  • unfluff
  • Casual Listener
  • 726 Views
  • 8 replies
  • 0 likes
  • 726 Views
  • 8 replies
  • 0 likes

Email changed!

Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person instead of just automated messages that do nothing? Is t...

  • Newbie
  • Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person inste...
  • Hubo
  • Community Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 901 Views
  • 1 replies
  • 0 likes

Solved!! Playlist stuck in "loading..."

I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices. If I even try to click the options for this playlist on android, it says "go online to see menu". ...

  • Casual Listener
  • I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices.  If I even try to click the options for th...
  • MrStickmanPro1
  • Newbie
  • 9168 Views
  • 2 replies
  • 1 likes
  • Other
  • 9168 Views
  • 2 replies
  • 1 likes

Not deleting my account

So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? Someone please help me.

  • Casual Listener
  • So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? So...
  • KatesHere
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Spoify

I bought Spotify for 3 months for 9.99 then I left the country. And it worked for two days stop and again and again so physically I wasn't able to use Spotify Premium for like a month straight and I like to get a free month or 3 months thank for taki...

  • Newbie
  • I bought Spotify for 3 months for 9.99 then I left the country. And it worked for two days stop and again and again so physically I wasn't able to use Spotify Premium for like a month straight and I ...
  • Maxim
  • Spotify Star
  • 1590 Views
  • 1 replies
  • 0 likes
  • 1590 Views
  • 1 replies
  • 0 likes

someone is using my spotify and i want the person out!

ive tried everything there is to try, and i just want my spotify for myself. It annoys me and ive cancelled my premium just because of this.

  • Casual Listener
  • ive tried everything there is to try, and i just want my spotify for myself. It annoys me and ive cancelled my premium just because of this.
  • Hubo
  • Community Legend
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Solved!! I just realized I'm being charged twice for Spotify. Once for me, plus a premier for my wife.

Shouldn't we both be able to listed on the premier account? Can I cancel my regular, $10 account with Facebook credentials?

  • Casual Listener
  • Shouldn't we both be able to listed on the premier account? Can I cancel my regular, $10 account with Facebook credentials?
  • LordRollin
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled my Premium but Account says still subscribed, can't cancel?

I've cancelled my Premium account on the 5th of March, and got a confirmation e-mail. But if I check again now, Spotify says I'm (still) subscribed to Premium. The funny thing is that I can't find a way to cancel my account anymore (the button that l...

  • Casual Listener
  • I've cancelled my Premium account on the 5th of March, and got a confirmation e-mail. But if I check again now, Spotify says I'm (still) subscribed to Premium. The funny thing is that I can't find a ...
  • LordRollin
  • Community Legend
  • 776 Views
  • 3 replies
  • 0 likes
  • 776 Views
  • 3 replies
  • 0 likes

Double payment for months

HelloI just found out I have been charged double for months for my Premium account and I would like that to stop immediately and I want my money back!

  • Newbie
  • Hello I just found out I have been charged double for months for my Premium account and I would like that to stop immediately and I want my money back!
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 180 Views
  • 1 replies
  • 0 likes

Blocked account

My father booked the money for spotify premium back yesterday. And now my account is blocked. What do i need to do?

  • Newbie
  • My father booked the money for spotify premium back yesterday. And now my account is blocked. What do i need to do?
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Family Plan sign-up

Hope you can help? I want to upgrade from Premium to Family to enable my 2 x daughters (aged 10 and to listen to their own music and creat their own playlists. However, when I upgraded, I found out that I have to create email accounts for each one, a...

  • Casual Listener
  • Hope you can help? I want to upgrade from Premium to Family to enable my 2 x daughters (aged 10 and 😎 to listen to their own music and creat their own playlists.   However, when I upgraded, I...
  • ErikG
  • Roadie
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes