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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8748 Views
  • 1 replies
  • 9 likes
  • Security
  • 8748 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478472 Views
  • 979 replies
  • 111 likes
  • Account
  • 478472 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209990 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209990 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120106 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120106 Views
  • 72 replies
  • 12 likes

Connection to Spotify Fails

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spotify albums), I get following message : "During an at...

  • Regular
  • The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spoti...
  • ErikG
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Spotify. Familie Abbo erweitern

Hallo ihr Lieben,Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?.MFG

  • Newbie
  • Hallo ihr Lieben, Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?. MFG
  • Nadineirion
  • Newbie
  • 7465 Views
  • 11 replies
  • 1 likes
  • Other
    Premium
  • 7465 Views
  • 11 replies
  • 1 likes

Premium member but not on the app

I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet. What to do? Thanks

  • Casual Listener
  • I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet.   What to do?   Thanks
  • Roeland12
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 214 Views
  • 2 replies
  • 0 likes

Still can't playing music

Why I buy the premium it's still can't play and find some music?

  • Newbie
  • Why I buy the premium it's still can't play and find some music?
  • legozakattak
  • Newbie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

iPad app

Hi all .. . I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium .. The question is how do I pay for this via iTunes or via spotify.com .. . I do have a card worth £10 and would like to enter it .....

  • Casual Listener
  • Hi all .. .  I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium ..    The question is how do I pay for this via iTunes or via s...
  • Cops49
  • Casual Listener
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Does purchasing premium always start with the 30 days free?

I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?

  • Newbie
  • I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?
  • Masta_22
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! How to remove facebook account from spotify account?

Hello everyone,I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and lose all my playlists... Thanks!

  • Casual Listener
  • Hello everyone, I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and ...
  • Catee
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

How can I change my address with family account?

Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the family subscription ,there is still nowhere I can change ...

  • Casual Listener
  • Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the fa...
  • Catee
  • Community Legend
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Misslead and signed up for premium family whit a promp from the app

The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I canceled the transaction when I realised and was sti...

  • Newbie
  • The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I c...
  • Catee
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

i've received a pyment from my bank account but i dont have any subs on spotify

i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit card or stole my info? i need to go to the police ...

  • Newbie
  • i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit...
  • Masta_22
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Account locked and subscription

Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?

  • Newbie
  • Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Double debiting

Hi,on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month. Thank you for your answer. (Gerne auch in Deutsch :-))

  • Newbie
  • Hi, on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month.     Thank you for your answer....
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

premium for family

Hello!I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to premium, because there are always an alert that they en...

  • Newbie
  • Hello! I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to pr...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Me subscribí a PREMIUM por error

Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta básica así que la premium menos!

  • Newbie
  • Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta bá...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Paguei a conta premium e não consigo usar

Boa tarde,Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?

  • Casual Listener
  • Boa tarde, Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 8 replies
  • 0 likes
  • 423 Views
  • 8 replies
  • 0 likes

Impossible d'annuler abonnement

Bonjour,J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne vois rien d'autre que l'abonnement family...! J'ai ten...

  • Newbie
  • Bonjour, J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne v...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Ingresar a version premiun ya adquirida

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

  • Newbie
  • Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Changing from Student Discount to Regular Premium Account

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be a regular premium account, but can't seem to find ...

  • Newbie
  • I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be...
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 201 Views
  • 1 replies
  • 0 likes

Account continually getting hacked/hijacked

My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll look on my iPhone, and it'll say something like "Cont...

  • Regular
  • My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll lo...
  • osornios
  • Spotify Star
  • 3044 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 3044 Views
  • 1 replies
  • 0 likes

Student Discount switch

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this problem and knows how to fix it.

  • Newbie
  • I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this probl...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes