Misslead and signed up for premium family whit a promp from the app

The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I canceled the transaction when I realised and was sti...

• Jakehollows
• Newbie
• The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I c...
• 2017-03-04 3:58:06 AM
• 2017-03-04 5:31:22 AM
• Catee
• Community Legend
• 170 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

i've received a pyment from my bank account but i dont have any subs on spotify

i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit card or stole my info? i need to go to the police ...

• bloodmoonteam
• Newbie
• i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit...
• 2017-03-04 4:29:36 AM
• 2017-03-04 4:39:15 AM
• Masta_22
• Roadie
• 181 Views
• 1 replies
• 0 likes

Account locked and subscription

Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?

• janica00
• Newbie
• Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?
• 2017-03-04 1:49:36 AM
• 2017-03-04 1:54:08 AM
• osornios
• Spotify Star
• 184 Views
• 1 replies
• 0 likes

Double debiting

Hi,on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month. Thank you for your answer. (Gerne auch in Deutsch :-))

• Gonzolo
• Newbie
• Hi, on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month.     Thank you for your answer....
• 2017-03-02 8:44:36 PM
• 2017-03-04 1:42:18 AM
• osornios
• Spotify Star
• 171 Views
• 1 replies
• 0 likes

premium for family

Hello!I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to premium, because there are always an alert that they en...

• zzzane
• Newbie
• Hello! I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to pr...
• 2017-03-02 8:48:13 PM
• 2017-03-04 1:41:26 AM
• osornios
• Spotify Star
• 152 Views
• 1 replies
• 0 likes

Me subscribí a PREMIUM por error

Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta básica así que la premium menos!

• natitecheira14
• Newbie
• Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta bá...
• 2017-03-02 8:49:59 PM
• 2017-03-04 1:40:01 AM
• osornios
• Spotify Star
• 128 Views
• 1 replies
• 0 likes

Paguei a conta premium e não consigo usar

Boa tarde,Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?

• Guuporto
• Casual Listener
• Boa tarde, Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?
• 2017-03-01 8:33:19 PM
• 2017-03-04 1:39:14 AM
• Bittencourt
• Spotify Star
• 422 Views
• 8 replies
• 0 likes

Impossible d'annuler abonnement

Bonjour,J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne vois rien d'autre que l'abonnement family...! J'ai ten...

• mcbelasky
• Newbie
• Bonjour, J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne v...
• 2017-03-02 9:42:17 PM
• 2017-03-04 1:35:06 AM
• osornios
• Spotify Star
• 234 Views
• 1 replies
• 0 likes
• Account

Ingresar a version premiun ya adquirida

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

• Tati2903
• Newbie
• Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?
• 2017-03-03 12:50:39 AM
• 2017-03-04 1:27:16 AM
• osornios
• Spotify Star
• 154 Views
• 1 replies
• 0 likes

Changing from Student Discount to Regular Premium Account

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be a regular premium account, but can't seem to find ...

• 12405615
• Newbie
• I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be...
• 2017-03-03 12:52:09 AM
• 2017-03-04 1:26:17 AM
• osornios
• Spotify Star
• 200 Views
• 1 replies
• 0 likes
• Account
  Premium

Student Discount switch

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this problem and knows how to fix it.

• wolfpack_riles
• Newbie
• I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this probl...
• 2017-03-04 1:07:09 AM
• 2017-03-04 1:22:57 AM
• osornios
• Spotify Star
• 190 Views
• 1 replies
• 0 likes

Logging in

Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated!

• alexrccook1233
• Newbie
• Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated! 
• 2017-03-03 6:15:06 PM
• 2017-03-04 1:17:31 AM
• osornios
• Spotify Star
• 212 Views
• 1 replies
• 0 likes
• Account
  Login

My account got reset

Hi Spotify, All of a sudden today, I was asked to log in into my account, even though I used spotify just an hour earlier. Trying to log in with Facebook, as per usual, I get the error that my facebook is not connected to spotify. I tried to click on...

• user-removed
• Visitor
• Hi Spotify,   All of a sudden today, I was asked to log in into my account, even though I used spotify just an hour earlier. Trying to log in with Facebook, as per usual, I get the error that ...
• 2017-03-03 6:45:37 PM
• 2017-03-04 1:16:51 AM
• osornios
• Spotify Star
• 148 Views
• 1 replies
• 0 likes

Lost email linked to Spotify how to put new email into account I but have forgotten password

• Ddddd1951
• Newbie
• 2017-03-03 6:52:35 PM
• 2017-03-04 1:11:49 AM
• osornios
• Spotify Star
• 2876 Views
• 1 replies
• 0 likes

Error With Visa Payment

Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error:"Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day" Im from argent...

• Innovalol
• Newbie
• Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error: "Credit Card Stopped Working “Oops, seems your card ...
• 2017-03-03 8:13:09 PM
• 2017-03-04 1:05:28 AM
• osornios
• Spotify Star
• 269 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Rogers

I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?

• calvertq
• Newbie
• I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?
• 2017-03-03 8:37:13 PM
• 2017-03-04 1:02:04 AM
• osornios
• Spotify Star
• 199 Views
• 1 replies
• 0 likes
• Account
  Subscription

[All Platforms] Changelog after each Update (In-App)

I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?

• Robertfrench1A
• Newbie
• I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?
• 2017-03-03 8:50:39 PM
• 2017-03-03 12:55:09 AM
• osornios
• Spotify Star
• 150 Views
• 1 replies
• 0 likes