Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76214 Views

28 replies

0 likes

  • 76214 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93985 Views

9 replies

2 likes

Account
Login
  • 93985 Views
  • 9 replies
  • 2 likes

Setting up Spotify Family

I have subscribed to spotify family. I have added family members however they did not receive the email. 2 of them were previously subscribed to the free month trial and perhaps this is the issue. I am very frustrated as I have paid for spotify famil...

Regular

I have subscribed to spotify family. I have added family members however they did not receive the email. 2 of them were previously subscribed to the free month trial and perhaps this is the issue. I ...

wingshq

Community Legend

1917 Views

14 replies

0 likes

  • 1917 Views
  • 14 replies
  • 0 likes

Solved!! Can i access the japanese spotify?

Hi everyone, greetings.I lived in japan for five years and i really loved their musics, now i want to know, can i have access to the japanese spotify? Like, a japanese account where i can listen to the spotify catalogue and artists.

Visitor

Hi everyone, greetings. I lived in japan for five years and i really loved their musics, now i want to know, can i have access to the japanese spotify? Like, a japanese account where i can liste...

musiccornercv

Roadie

149340 Views

1 replies

1 likes

Account
  • 149340 Views
  • 1 replies
  • 1 likes

Refund

I was ready to unsubscribe before my subscription was over , but i was not notified when my subscription completed . Before i could cancel my subscription I was charged and now that i have un-subscribed I would like to have the amount I was charged t...

Newbie

I was ready to unsubscribe before my subscription was over , but i was not notified when my subscription completed . Before i could cancel my subscription I was charged and now that i have un-subscri...

wingshq

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Better user experience for family premium registration

check this user experience my wife just had with the premium family plan invite she received from me. I guess you'll like to improve this.She received the link, clicked on it and was asked if she lived in the same house as a number idnot my name, jus...

Newbie

check this user experience my wife just had with the premium family plan invite she received from me. I guess you'll like to improve this. She received the link, clicked on it and was asked if she...

Maria_B

Moderator

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

List of devices logged on my account?

Hi everyone Someone is f*cking around with my account - play/pausing and listening to Justin Bieber on my account (the last one is the worst). Is there a way to see all devices logged on with your credentials? - I know I can kick everybody off so the...

Regular

Hi everyone   Someone is f*cking around with my account - play/pausing and listening to Justin Bieber on my account (the last one is the worst).   Is there a way to see all devices logg...

Hubo

Community Legend

138780 Views

3 replies

12 likes

Account
Login
Premium
Security
  • 138780 Views
  • 3 replies
  • 12 likes

Solved!! payment issue with card

Im trying to update my premium but it keeps telling me to enter the expiration month of my card even though i already have and it is the right date... helpppp

Casual Listener

Im trying to update my premium but it keeps telling me to enter the expiration month of my card even though i already have and it is the right date... helpppp

t_ledger

Casual Listener

847 Views

6 replies

0 likes

Premium
  • 847 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Premium Access Code

Hi ! Why do I am not acceptin any text messages for the spotify premium access code? I'm using smart prepaid for my premium.

Newbie

Hi ! Why do I am not acceptin any text messages for the spotify premium access code? I'm using smart prepaid for my premium.

Maria_B

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Unknown devices

I keep seeing other devices on Spotify that are not my devices. I have a password for my account and I've changed it a few times over the past week, but I still continue to see this device on my list. I'm also using Fing to monitor my wi-fi, but I on...

Casual Listener

I keep seeing other devices on Spotify that are not my devices. I have a password for my account and I've changed it a few times over the past week, but I still continue to see this device on my list...

smc896

Regular

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account family

Ho attivato prima della scadenza del mio accont Premium l'opzione family.Ho inviato i link anche via email ai miei parenti ma nonriescono ad accedere in quanto il sistema dice che non è possibile per un errore.Come si può risolvere il problema?

Newbie

Ho attivato prima della scadenza del mio accont Premium l'opzione family. Ho inviato i link anche via email ai miei parenti ma nonriescono ad accedere in quanto il sistema dice che non è possibile p...

Maria_B

Moderator

355 Views

1 replies

1 likes

Premium
  • 355 Views
  • 1 replies
  • 1 likes

paid for a month, cancel but dont get premium

What is this for stupid stuff. I paid for spotify 2 days ago and ended my subscription, for the reason that i will not forget to cancel it before next month. But now i have done that and i get free spotify not the premium. What kind of scam is this t...

Casual Listener

What is this for stupid stuff. I paid for spotify 2 days ago and ended my subscription, for the reason that i will not forget to cancel it before next month. But now i have done that and i get free s...

shreddedbrent1

Casual Listener

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I do not have a password for my account

I have my account linked to my facebook profile and always use that to sign in and ive never set a password for my account since ive always used facebook login. ive been trying to log in my account onto ps4 but they do not have a facebook login optio...

Casual Listener

I have my account linked to my facebook profile and always use that to sign in and ive never set a password for my account since ive always used facebook login. ive been trying to log in my account o...

egarcia193

Casual Listener

10276 Views

5 replies

0 likes

  • 10276 Views
  • 5 replies
  • 0 likes

Superuser Contribution PSN Spotify Premium

I have been using Spotify premium for almost 9 months until today when my premium finished. I have been using PSN to purchase Spotify premium monthly. However for some reason I am getting spotify free on my laptop and phone even though they are all u...

Casual Listener

I have been using Spotify premium for almost 9 months until today when my premium finished. I have been using PSN to purchase Spotify premium monthly. However for some reason I am getting spotify fre...

Maria_B

Moderator

314 Views

1 replies

0 likes

Premium
Subscription
  • 314 Views
  • 1 replies
  • 0 likes

credit for part of month

just set up family and my son had an account. will he receive a credit for time paid or will i be charge only after his month is over?

Newbie

just set up family and my son had an account.  will he receive a credit for time paid or will i be charge only after his month is over?

wingshq

Community Legend

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

NL - van bestaand account joinen naar familie abonnement

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan het familie abonnement ivm de kosten. Behoud ik dan a...

Newbie

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan he...

Hubo

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Can't create device password

I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working. I've tried what should've been the simplest option of logging onto the same Wi-Fi network and playing a song on my iPhone and searching for other devices ...

Newbie

I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working.  I've tried what should've been the simplest option of logging onto the same Wi-Fi network and pla...

Hubo

Community Legend

452 Views

1 replies

0 likes

Account
Login
Other
  • 452 Views
  • 1 replies
  • 0 likes

Cancel process does not work

I have tried to cancel my Premium trial subscription for 2 days now and every time end up with a "Oops, something went wrong, Try later" message. I have canceled my payment authorization with Paypal so they are not getting any money from me, but I ha...

Newbie

I have tried to cancel my Premium trial subscription for 2 days now and every time end up with a "Oops, something went wrong, Try later" message. I have canceled my payment authorization with Paypal ...

TobiasYoung

Composer

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes

Someone is logging in my account using other log in method

Longtime ago i created a spotify account using my email. Somehow i forgot that I have that account when planning a family subscription with my friends. I created new account using Facebook login which share same email. Rightnow someone is logging in ...

Newbie

Longtime ago i created a spotify account using my email. Somehow i forgot that I have that account when planning a family subscription with my friends. I created new account using Facebook login whic...

TobiasYoung

Composer

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

Spotify hacked and password changed

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log out everywhere' I cant change the password thereby l...

Newbie

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log o...

TobiasYoung

Composer

364 Views

1 replies

0 likes

Account
  • 364 Views
  • 1 replies
  • 0 likes

Change username

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged into FB, but I do not see a place that says spodify. ...

Newbie

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged in...

TobiasYoung

Composer

504 Views

3 replies

0 likes

Account
  • 504 Views
  • 3 replies
  • 0 likes