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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

i pay for premium on my sprint bill but still have free???

How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in need of help

  • Casual Listener
  • How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in ...
  • Maxim
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Studentenrabatt rückwirkend erstattet bekommen

Hallo liebe Community,ich wusste lange Zeit nicht, dass ich als Studentin 50% Rabatt auf den Spotify Premium Account bekomme. Nun bin ich schon seit Anfang meines Studiums 2013 Premium Mitglied und weil ich das nicht wusste, habe ich bisher auch den ...

  • Newbie
  • Hallo liebe Community, ich wusste lange Zeit nicht, dass ich als Studentin 50% Rabatt auf den Spotify Premium Account bekomme. Nun bin ich schon seit Anfang meines Studiums 2013 Premium Mitglied und...
  • Maxim
  • Spotify Star
  • 4825 Views
  • 5 replies
  • 2 likes
  • 4825 Views
  • 5 replies
  • 2 likes

Starting fresh (without Facebook) but still chained- help

So my account is through Facebook and I even bought the student subscription. However, I've been trying to leave facebook via deactivation for month, but always fail to remember that my Spotify is created through Facebook and that I don't have an ind...

  • Visitor
  • So my account is through Facebook and I even bought the student subscription.  However, I've been trying to leave facebook via deactivation for month, but always fail to remember that my Spot...
  • user-removed
  • Not applicable
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Help please

I would like to reset my account? Any ideas how?

  • Visitor
  • I would like to reset my account? Any ideas how?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Need to change payment method - having problems because of student discount

I need to change my payment method. Currently I am signed up for the student discount and am due for renewal next month. I am no longer a student so the system can not verify that I am (obviously), but it will not let me submit my new payment method ...

  • Newbie
  • I need to change my payment method. Currently I am signed up for the student discount and am due for renewal next month. I am no longer a student so the system can not verify that I am (obviously), b...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Two accounts linked to same email address

Hi,I have two Spotify accounts somehow linked to my email address. One is premium the other is a free account. I was logged out of my premium account and can't get back into to it? Can I delete the free account somehow?

  • Newbie
  • Hi, I have two Spotify accounts somehow linked to my email address. One is premium the other is a free account. I was logged out of my premium account and can't get back into to it? Can I delete t...
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Still being charged for Premium Subscription after cancelling

Hi, I have been charged for $9.99 a month for five months even after I cancelld my subscription. On top of that, Spotify is not alloowing me to use the premium subscription anyway. I only have one accunt with two devices and neither are able to use p...

  • Newbie
  • Hi,   I have been charged for $9.99 a month for five months even after I cancelld my subscription. On top of that, Spotify is not alloowing me to use the premium subscription anyway. I only ha...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Offline modus werkt niet

Ik heb gisteren een Spotify pas gekocht om ofline te luisteren maar hij doet het niet wat moet ik doen ?

  • Newbie
  • Ik heb gisteren een Spotify pas gekocht om ofline te luisteren maar hij doet het niet wat moet ik doen ?
  • Hubo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Import old account

I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old account to this new one. Or at least connect my faceb...

  • Newbie
  • I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old ac...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 168 Views
  • 1 replies
  • 0 likes

Paid for premium but still on free

I have no other accounts or emails. I have 2 devices on my spotify account and only one of them have premium. Ive tried everything to change it back, and not having a customer service phone number complicates my situation. What do i do?

  • Casual Listener
  • I have no other accounts or emails. I have 2 devices on my spotify account and only one of them have premium. Ive tried everything to change it back, and not having a customer service phone number co...
  • Bittencourt
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged $9.99 when bill should be covered by my phone company.

I changed my phone plan with rogers, and recieved 24 months free of spotify. Yet when I set it up, I am still getting charged by spotify for my sub. What do I do?

  • Newbie
  • I changed my phone plan with rogers, and recieved 24 months free of spotify. Yet when I set it up, I am still getting charged by spotify for my sub. What do I do?
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've been charged directly by Spotify but am also being charged by my phone company?

I've received a text saying thank you for my payment from Spotify, just checked my phone bill and am being charged for Spotify by them too?

  • Newbie
  • I've received a text saying thank you for my payment from Spotify, just checked my phone bill and am being charged for Spotify by them too?
  • user-removed
  • Not applicable
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Account won't link to phone

I was invited to a family account and it works fine on my computers (work and home). But no matter what I do, the Spotify app on my phone will not switch my account from "free" to "premium". I've redownloaded it and logged in and out several times. H...

  • Newbie
  • I was invited to a family account and it works fine on my computers (work and home). But no matter what I do, the Spotify app on my phone will not switch my account from "free" to "premium". I've red...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Charged twice per month

Charged for student account as well as regular price for an account. I want a full refund and my account canceled to the free service.

  • Newbie
  • Charged for student account as well as regular price for an account. I want a full refund and my account canceled to the free service.
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged £9.99 instead of £5

Hi i was recently checking my bank statement and I noticed i was getting charged £9.99 even though my spotify account says I'm getting charged £4.99 since I'm a student and i have a student discount.

  • Visitor
  • Hi i was recently checking my bank statement and I noticed i was getting charged £9.99 even though my spotify account says I'm getting charged £4.99 since I'm a student and i have a student discount.
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Premuim family

I had a premium account, invited 2 family members and they have now family premium. But my account has changed to free? How can i change this, so that i who invited also get premium? Anyone?

  • Newbie
  • I  had a premium account, invited 2 family members and they have now family premium. But my account has changed to free? How can i change this, so that i who invited also get prem...
  • zhe
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Not giving me all my preimum of spotify

Hey spotify I did that 99 cent spotjfy thing for 3 months and I did it on December 30 and it is onlying giving me one month and Im unhappy this is happening

  • Newbie
  • Hey spotify I did that 99 cent spotjfy thing for 3 months and I did it on December 30 and it is onlying giving me one month and Im unhappy this is happening
  • MichaelJerzak
  • Composer
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! i can't cancel my monthly payments

I have forgotten my password and the email I used to sign up with for spotify so I cannot even use the forgotten password feature. I had signed up for the 30 day premium trial, but before I could cancel the trial (before I would be charged monthly), ...

  • Newbie
  • I have forgotten my password and the email I used to sign up with for spotify so I cannot even use the forgotten password feature. I had signed up for the 30 day premium trial, but before I could can...
  • Jacob
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Premium
  • 300 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

One of my Brothers is living abroad and he's the one who pays for the subscription. He had bought a Family Sub but he did not see the "one adress" point and now we're unable to activate the accounts. Is there any possibility to deal with it or it is ...

  • Newbie
  • One of my Brothers is living abroad and he's the one who pays for the subscription. He had bought a Family Sub but he did not see the "one adress" point and now we're unable to activate the accounts....
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hello there ! I just paid for premium and I am not getting the benefits.It seems like my account is registered to my facebook account which shares the same email address. I am currently residing in Spain and I can't log on to my account. If possible,...

  • Casual Listener
  • Hello there !         I just paid for premium and I am not getting the benefits. It seems like my account is registered to my facebook account which shares the same email ...
  • jdaniel
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • Premium
  • 265 Views
  • 2 replies
  • 0 likes