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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 261707 Views
  • 508 replies
  • 33 likes
  • Account
    Free
  • 261707 Views
  • 508 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528920 Views
  • 989 replies
  • 113 likes
  • Account
  • 528920 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128040 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128040 Views
  • 74 replies
  • 12 likes

Reset password logged back in no access to my Premium or playlists

I was trying to log in on my computer couldnt remember the password so i reset it i can now log in under the same acccount as before on both my computer and phone which is where i used my premium and created my playlists but now i have no access to e...

  • Visitor
  • I was trying to log in on my computer couldnt remember the password so i reset it i can now log in under the same acccount as before on both my computer and phone which is where i used my premium and...
  • KatesHere
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium
  • 234 Views
  • 1 replies
  • 0 likes

hacked?

hello everyone!so i tried logging in this morning but Spotify on all my devices are automatically logged out and requires me to login again, then it says the password is wrong and the email it's connected to is not the one I uses. luckily my Spotify ...

  • Casual Listener
  • hello everyone! so i tried logging in this morning but Spotify on all my devices are automatically logged out and requires me to login again, then it says the password is wrong and the email it...
  • Starbreaker
  • Casual Listener
  • 503 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 503 Views
  • 3 replies
  • 0 likes

Cancelling Premium Subscription from Forgotten Account

It has come to my attention that I have another premium account tied to my card. I have no idea what email this account is under, let alone the username, but I know for a fact that I signed up for another, regualr account on my phone. I do not rememb...

  • Casual Listener
  • It has come to my attention that I have another premium account tied to my card. I have no idea what email this account is under, let alone the username, but I know for a fact that I signed up for an...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Cancelled subscription after payment, commercial immediately despite paid for another month

Hey all,I used to use spotify premium with a student discount. Since the 12 months were over, I got charged full price today. Anyway, I cancelled my subscription. Immediately afterwards, there were commercials - even though I've just paid for another...

  • Newbie
  • Hey all, I used to use spotify premium with a student discount. Since the 12 months were over, I got charged full price today. Anyway, I cancelled my subscription. Immediately afterwards, there...
  • KatesHere
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Company Account

Hello, Is it possible to get an account for a company and have 3 or more accounts with different addresses?

  • Casual Listener
  • Hello,   Is it possible to get an account for a company and have 3 or more accounts with different addresses?
  • LordRollin
  • Community Legend
  • 471 Views
  • 3 replies
  • 1 likes
  • 471 Views
  • 3 replies
  • 1 likes

Solved!! Missing "Year in Review 2016"... other solutions not working.

I've posted in a similar thread, but the accepted answer does not work for me. Making a new thread for visibility and hopefully a solution. https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyaccountrelated/page/1/thread-id/25...

  • Newbie
  • ...orumtopicpage/board-id/spotifyaccountrelated/page/1/thread-id/250853   Browse > Genre & Moods > Wrapped ... does not exist for me.  Like many frustrated in that other thread, I...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Other
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

Tengo la cuenta de mail que asocie a Spotify bloqueada y no recuerdo la contraseña !! Necesito recuperarla pero no puedo cambiarla ni cambiar la cuenta de mail. Alguna solución ??

  • Newbie
  • Tengo la cuenta de mail que asocie a Spotify bloqueada y no recuerdo la contraseña !! Necesito recuperarla pero no puedo cambiarla ni cambiar la cuenta de mail. Alguna solución ??
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dificuldade plano familiar

Recentemente assinei o plano premium familiar. Quando meus familiares acessam o convite o sistema diz que não é possivel validar o endereço. Já cancelei a assinatua e refiz para checar o endereço informado mas segue o mesmo problema. O que posso faze...

  • Newbie
  • Recentemente assinei o plano premium familiar. Quando meus familiares acessam o convite o sistema diz que não é possivel validar o endereço. Já cancelei a assinatua e refiz para checar o endereço inf...
  • user-removed
  • Not applicable
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema cambio nazione

mi sono trasferito in islanda e voglio condividere con la mia ragazza che vive con me il mio account premium con un account premium family, ma non riesco in nessun modo a cambiare la nazione dove vivo, nonostate seleziono islanda risulto sempre in it...

  • Newbie
  • mi sono trasferito in islanda e voglio condividere con la mia ragazza che vive con me il mio account premium con un account premium family, ma non riesco in nessun modo a cambiare la nazione dove viv...
  • user-removed
  • Not applicable
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Canceled but still charged

Hello, I make sure I fully complete the cancel process but still sharged.How could I do ?

  • Newbie
  • Hello, I make sure I fully complete the cancel process but still sharged. How could I do ?
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Accounts Cancelled and still getting charged.

My wife and I both had Spotify Premium and cancelled our accounts last month. For several months prior to that we were being charged 3x instead of 2, and I never received a response to the multiple emails that I sent. My wife has sent emails as well....

  • Casual Listener
  • My wife and I both had Spotify Premium and cancelled our accounts last month. For several months prior to that we were being charged 3x instead of 2, and I never received a response to the multiple e...
  • Maxim
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Entering Spotify Family doesnt work

When i click on the invite link to spotify family and enter the code, my name,adresse and everything else and then click on confrim, it says it cant confirm that we are living in the same adresse. how can i fix this ?

  • Newbie
  • When i click on the invite link to spotify family and enter the code, my name,adresse and everything else and then click on confrim, it says it cant confirm that we are living in the same adresse. ho...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHanged a country, now cannot pay for Premium

Hello,I have a problem with Premium subscription. I am from Lithuania, but I'm living in France now. My main card, however, is Lithuanian one. Had to change my country on spotify since it doesn't allow to use it more than 14days abroad. Now I wanted ...

  • Newbie
  • Hello, I have a problem with Premium subscription. I am from Lithuania, but I'm living in France now. My main card, however, is Lithuanian one. Had to change my country on spotify since it doesn't a...
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Can't keep the student subscription after changed country

Hi there, I was studing in UK and was using the student subscription which was £4.99 / mth. Recently I moved to Hong Kong to contiune my studies, I try to change the card details to a HongKong credit card due to my UK card has been cancelled, the sys...

  • Regular
  • Hi there,   I was studing in UK and was using the student subscription which was £4.99 / mth.   Recently I moved to Hong Kong to contiune my studies, I try to change the ...
  • Hubo
  • Community Legend
  • 686 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 686 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution La musique gratuite pour les handicapés pour leur permettre un moment d'évasion.

J ai écrit a SPOTIFY.MonsieurJe vous remercie pour votre produit je suis handicapés moteur bras corps jambes et j'aimais danser énormément mais as chaque fois que j'avais pas le morale j'écoute la musique qui me transporte et fait comme si je danser ...

  • Newbie
  • J ai écrit a SPOTIFY. Monsieur Je vous remercie pour votre produit je suis handicapés moteur bras corps jambes et j'aimais danser énormément mais as chaque fois que j'avais pas le morale j'écoute...
  • user-removed
  • Not applicable
  • 719 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Salve, mi è scaduta la carta prepagata nel periodo in cui avrei dovuto pagare Spotify. Ne ho richiesta una nuova ma deve ancora arrivarmi e 2 giorni fa ho ricevuto una notifica in cui c'era scritto che entro 5 giorni avrei perso l'abbonamento se non ...

  • Newbie
  • Salve, mi è scaduta la carta prepagata nel periodo in cui avrei dovuto pagare Spotify. Ne ho richiesta una nuova ma deve ancora arrivarmi e 2 giorni fa ho ricevuto una notifica in cui c'era scritto c...
  • user-removed
  • Not applicable
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Premium code family subscription

I placed my order on line for the family subscription and when my husband clicked the link it wants a premium code from my receipt.... we have tried the account number and vat number but neither work what are we doing wrong?

  • Newbie
  • I placed my order on line for the family subscription and when my husband clicked the link it wants a premium code from my receipt.... we have tried the account number and vat number but neither work...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i find out who the account administrator is?

I have premium and thought that my daughter's account was linked to mine. After checking her account it says that she is a member of a family account and only the administrator can make changes but it doesn't say who the administrator is. My account ...

  • Newbie
  • I have premium and thought that my daughter's account was linked to mine. After checking her account it says that she is a member of a family account and only the administrator can make changes but i...
  • user-removed
  • Not applicable
  • 2818 Views
  • 1 replies
  • 0 likes
  • 2818 Views
  • 1 replies
  • 0 likes

A whole album by Coconut Records suddenly became unavailable

A mere week ago I listened to it and now it says it's unavailable, is there any way to fix this? I really want to listen to it again.

  • Newbie
  • A mere week ago I listened to it and now it says it's unavailable, is there any way to fix this? I really want to listen to it again.
  • carriecourogen
  • Newbie
  • 583 Views
  • 3 replies
  • 1 likes
  • Account
  • 583 Views
  • 3 replies
  • 1 likes

Cant log in

I had another accoutn on spotify, then i accidentely entered in my facebook. Now i cannot access my older account(https://open.spotify.com/user/12172788869), what should i do? Ive tried to enter with facebook again but it doesnt connect with that acc...

  • Casual Listener
  • I had another accoutn on spotify, then i accidentely entered in my facebook. Now i cannot access my older account(https://open.spotify.com/user/12172788869), what should i do?  Ive tried to ent...
  • lucasvich
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes