Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 225142 Views
  • 733 replies
  • 70 likes
  • Account
  • 225142 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112820 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112820 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59132 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59132 Views
  • 61 replies
  • 8 likes

Spotify has unrightfully downgraded my premium account to Free.

Spotifyteam, I have recieved a premium account from KPN Mobile with my mobile telephone contract (included). My premium account was until recent operational without any problems. Yett, due to unknown reasons my premium account was downgraded to Free....

  • Casual Listener
  • Spotifyteam,   I have recieved a premium account from KPN Mobile with my mobile telephone contract (included).   My premium account was until recent operational without any problems...
  • Maxim
  • Spotify Star
  • 123 Views
  • 4 replies
  • 0 likes
  • Account
  • 123 Views
  • 4 replies
  • 0 likes

assinatura 3 meses R$ 1,99

Pura enrolação pra trouxa cair. Entrei e me ofereceram os 7 dias Premium após tentei assinar a promo de R$1,99 e recebi aviso que ja havia tido o serviço premium e nao tinha mais direito. SPOTIFY lesando o consumidor, dudibriando e no fim das contas ...

  • Visitor
  • Pura enrolação pra trouxa cair. Entrei e me ofereceram os 7 dias Premium após tentei assinar a promo de R$1,99 e recebi aviso que ja havia tido o serviço premium e nao tinha mais direito. SPOTIFY les...
  • 767 Views
  • 0 replies
  • 0 likes
  • Premium
  • 767 Views
  • 0 replies
  • 0 likes

Premium subscription suddenly downgraded to Free

I've been a Premium subscriber since 2013-06, Family subsciber since 2015-06 without any problems/issues. Now suddenly my acount has been downgraded to Free without any reason/information. Would be nice to get some explanation!!Payment method hasn't ...

  • Newbie
  • I've been a Premium subscriber since 2013-06, Family subsciber since 2015-06 without any problems/issues. Now suddenly my acount has been downgraded to Free without any reason/information. Would be n...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Recurring payment from PayPal Germany fails every time

Every month Spotify mails me to tell me my payment failed although I grant Spotify to bill me "1 Monat dauerhaft", as in every month automatically. Paypal says it's nothing on their side, they never blocked any payment. It's annoying to do this again...

  • Newbie
  • Every month Spotify mails me to tell me my payment failed although I grant Spotify to bill me "1 Monat dauerhaft", as in every month automatically. Paypal says it's nothing on their side, they never ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution 3 Months premium

MOL points is listed as payment option.I bought 1 month since i thought the offer for 3 months is included in it.u offered the 3 months and list mol points to pay but mol points 3 months cost S$30++.

  • Casual Listener
  • MOL points is listed as payment option.I bought 1 month since i thought the offer for 3 months is included in it.u offered the 3 months and list mol points to pay but mol points 3 months cost S$30++.
  • Kenedy09ribeiro
  • Newbie
  • 427 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 427 Views
  • 7 replies
  • 1 likes

Solved!! Premium - Data use

This may be a silly question. I have to do a lot of traveling this month and was considering upgrading to Premium so I can listen to music on my long flights. Since I would be able to download the music and listen offline, would this still use up my ...

  • Casual Listener
  • This may be a silly question. I have to do a lot of traveling this month and was considering upgrading to Premium so I can listen to music on my long flights. Since I would be able to download the mu...
  • spottyjohn58
  • Music Fan
  • 41393 Views
  • 3 replies
  • 0 likes
  • 41393 Views
  • 3 replies
  • 0 likes

following tab is not visible

when i use spotify on desktop i can't see my 'following' tab, on mobile the tab is visible but looks like i'm not following anyone (looks 0 so i can't click on it)followers, playlists etc. are OK btw.how can i fix this?

  • Visitor
  • when i use spotify on desktop i can't see my 'following' tab, on mobile the tab is visible but looks like i'm not following anyone (looks 0 so i can't click on it) followers, playlists etc...
  • 107 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 107 Views
  • 0 replies
  • 0 likes

Spotify for fitness studio

I'm looking to bring Spotify into a fitness studio. Many users on one account. How do I do this?

  • Newbie
  • I'm looking to bring Spotify into a fitness studio. Many users on one account. How do I do this?
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

2016 wrapped email.

Hey, i was really really looking forward to seeing my year in music 2016, i consider it to be one of the most compelling reasons to stick with spotify over apple music. Recently i learnt that spotify was ditching the website and going with emails thi...

  • Newbie
  • Hey, i was really really looking forward to seeing my year in music 2016, i consider it to be one of the most compelling reasons to stick with spotify over apple music. Recently i learnt that spotify...
  • luismck
  • Casual Listener
  • 728 Views
  • 6 replies
  • 3 likes
  • Account
  • 728 Views
  • 6 replies
  • 3 likes

Lost playlists and gotten new ones? Hacked?

Hi everyone, When entering spotify i noticed i lost al my playlists.Different playlists were added and a follower.Was i hacked? has anyone seen this before?Is my personal info on spotify stolen? I know for a fact, no one i know was able to change thi...

  • Newbie
  • Hi everyone,   When entering spotify i noticed i lost al my playlists. Different playlists were added and a follower. Was i hacked? has anyone seen this before? Is my personal info on spoti...
  • BlackEagle-Ben
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Change my country account

Hello, I did my Spotify Account in Spain a lot of years ago, but now I am living in Germany. I want to enter in the Premium of my family but I cant because the Spotify Family was made in Germany. In my settings I have Germany as country, and then I d...

  • Newbie
  • Hello,   I did my Spotify Account in Spain a lot of years ago, but now I am living in Germany. I want to enter in the Premium of my family but I cant because the Spotify Family was made in Ger...
  • MartinStoichkov
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

cant get premium

So I just got this debit Visa card with 50$ on it and I do know it's there but every time I put all the info in for Spotify premium it won't let me purchase Spotify premium. Plz help?

  • Newbie
  • So I just got this debit Visa card with 50$ on it and I do know it's there but every time I put all the info in for Spotify premium it won't let me purchase Spotify premium. Plz help?
  • MartinStoichkov
  • Community Legend
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

complete album has disappeared from my Spotify account!

I paid for the Premium service on Spotify 5 days ago and surprise! Music that I always play has disappeared from my account Exactly, the album Palmen aus Plastik - Bonez MC & Camora, and more songs from them.Friends of mine can play this songs anyway...

  • Visitor
  • I paid for the Premium service on Spotify 5 days ago and surprise! Music that I always play has disappeared from my account 😞 Exactly, the album Palmen aus Plastik - Bonez MC & Camora, and mo...
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

I've lost my unlimited account without reason

Since yesterday, my spotify appears as free, with no reason and no advice. I know the unlimited account is not current available, but I dont change anything and it has disappeared. Why?I have been paying my account since spotify it opened. Im very sa...

  • Newbie
  • Since yesterday, my spotify appears as free, with no reason and no advice. I know the unlimited account is not current available, but I dont change anything and it has disappeared . Why? I have...
  • uwemuc
  • Newbie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

[Subscription] Debit Card/Direct Debit Payment Option

I had my payment for my preminium account taken out but there was a additional $27.99 taken out . Is there a reason or was it just a mishap ??

  • Newbie
  • I had my payment for my preminium account taken out but there was a additional $27.99 taken out . Is there a reason or was it just a mishap ??
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 150 Views
  • 1 replies
  • 0 likes

Subscription

Just got the I phone 7, logged into my account but it says my subscription is free, despite just getting charged the $4.99 student rate on the 19. My account says premium online but I'm not getting premium. I've reinstalled the app and re logged in m...

  • Newbie
  • Just got the I phone 7, logged into my account but it says my subscription is free, despite just getting charged the $4.99 student rate on the 19. My account says premium online but I'm not getting p...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

I bought a premium with my pre-paid credit card (I tried two times because it was not the first tim

I bought a premium with my pre-paid credit card (I tried two times because it was not the first time) I filled out my card information I have confirmed My account has gone Money But my account is still not Premium ScreenShot [link removed]

  • Newbie
  • I bought a premium with my pre-paid credit card (I tried two times because it was not the first time) I filled out my card information I have confirmed My account has gone Money But my account is sti...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 112 Views
  • 1 replies
  • 0 likes

Gift a Promotion

How can I gift 12 months of Spotify Premium while using the 3 months for 99 cents promotion?

  • Newbie
  • How can I gift 12 months of Spotify Premium while using the 3 months for 99 cents promotion?
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Change username

Hello.I'd like to change my username. How can I do it?

  • Newbie
  • Hello. I'd like to change my username. How can I do it?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Re: Merging accounts to family plan

how do you change your premium plan to a family plan, do i need cancel my account or i just can change it? pls if you can help me and tell me how. my premium plan expires mid january but would like to make the change right now

  • Newbie
  • how do you change your premium plan to a family plan, do i need cancel my account or i just can change it? pls if you can help me and tell me how. my premium plan expires mid january but would like t...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes