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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Reverting to free account

I tried to upgrade via the 3 months for $0.99 and thought I had, but today I received notice my trial membership had ended and I was switched back to basic free account. I tried signing up again but it said I had already used the promotion now and co...

  • Visitor
  • I tried to upgrade via the 3 months for $0.99 and thought I had, but today I received notice my trial membership had ended and I was switched back to basic free account. I tried signing up again but ...
  • Izzati
  • Newbie
  • 147 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 2 replies
  • 0 likes

porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium?

porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium?perdi todas as músicas que havia já baixado, incluindo minha playlist!!! Porque isso? Fiquei sem condição de acessar o spotify offline durante toda minha viagem!! Qu...

  • Newbie
  • porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium? perdi todas as músicas que havia já baixado, incluindo minha playlist!!! Porque isso? Fiquei sem condição de ace...
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Password

My password for spotify does not work and the email i used for my acoount i no longer have access to.

  • Visitor
  • My password for spotify does not work and the email i used for my acoount i no longer have access to.
  • Quepa
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Login
  • 123 Views
  • 1 replies
  • 0 likes

Premium Account with facebook as login, facebook now deleted and I can't log in.

Hey there I recently got a premium sub with an account I created using the "sign up with facebook profile" option. Funny enough my Facebook profile was deleted by Facebook and now I cannot access my premium account on Spotify. When I use my email ass...

  • Newbie
  • Hey there I recently got a premium sub with an account I created using the "sign up with facebook profile" option. Funny enough my Facebook profile was deleted by Facebook and now I cannot access my ...
  • Quepa
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ended my subscription on the same day of subscription but still charged

My Account shows the following information. I cancelled this subscription on the same day as I started the subscription. I received confirmation from Spotify about my cancellation. Hoever, the fee euro 9.99 is still charged. Why does why subscriptio ...

  • Newbie
  • My Account shows the following information. I cancelled this subscription on the same day as I started the subscription. I received confirmation from Spotify about my cancellation. Hoever, the fee eu...
  • SergioDavid
  • Roadie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm paying for Premium but Spotify keeps linking me to a FB login that is Free

Months ago I was using my App fine, with all my playlists and so on. Recently discovered I'd been somehow switched over to free, even though I'm paying $11.99 per month. When I log out and re-log back in, my gmail pushes me to log in with Facebook wh...

  • Newbie
  • Months ago I was using my App fine, with all my playlists and so on. Recently discovered I'd been somehow switched over to free, even though I'm paying $11.99 per month. When I log out and re-log bac...
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Premium Family Plan not working on my app

I've accepted an invite to the premium family plan but my app still says 'free' in the account section. I've re-clicked the link from the email to accept the invite, but it says I've already joined that family plan. Deleted and re-installed - nothing...

  • Casual Listener
  • I've accepted an invite to the premium family plan but my app still says 'free' in the account section. I've re-clicked the link from the email to accept the invite, but it says I've already joined t...
  • bbailey613
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Upgrading promo for premium to family premium?

I recieved a promo for 3 months to try Premium for 99 cents a month for 3 months. My girlfriend would like to join my account to be part of this promo. Is there a promo out there where I can upgrade to add my girlfriend and have a promo for Premium F...

  • Newbie
  • I recieved a promo for 3 months to try Premium for 99 cents a month for 3 months. My girlfriend would like to join my account to be part of this promo. Is there a promo out there where I can upgrade ...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Billing Date

Today was the day my premium account was charged, I decided to switch to family package but am being told my next payment is less than a month from today 24/10/2016 till 13/11/2016 which does make sense to me. I signed up today as I want to be charge...

  • Newbie
  • Today was the day my premium account was charged, I decided to switch to family package but am being told my next payment is less than a month from today 24/10/2016 till 13/11/2016 which does make se...
  • hpbennett
  • Newbie
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Abo wird nicht abgebucht

Habe seit einigen Monaten ein Premium-Abo, dieses wurde diesen Monat allerdings einfach nicht mehr abgebucht. Weiß jemand woran das liegen könnte? Danke im Vorraus

  • Casual Listener
  • Habe seit einigen Monaten ein Premium-Abo, dieses wurde diesen Monat allerdings einfach nicht mehr abgebucht. Weiß jemand woran das liegen könnte?   Danke im Vorraus
  • strikernopro
  • Casual Listener
  • 941 Views
  • 2 replies
  • 0 likes
  • 941 Views
  • 2 replies
  • 0 likes

Passer de premium à family

BonjourJ'ai offert une carte cadeau d un an prémiumMais je voudrais que la personne passe en "family "Comment faire , vu que j'ai déjà payé pour un an premium ?Merci d'avance

  • Casual Listener
  • Bonjour J'ai offert une carte cadeau d un an prémium Mais je voudrais que la personne passe en "family " Comment faire , vu que j'ai déjà payé pour un an premium ? Merci d'avance
  • Quepa
  • Roadie
  • 24068 Views
  • 4 replies
  • 0 likes
  • 24068 Views
  • 4 replies
  • 0 likes

When does Spotify Premium for $1 ends?

Will I still be able to buy it fo $1 in January 1 or the last day is December 31?

  • Casual Listener
  • Will I still be able to buy it fo $1 in January 1 or the last day is December 31?
  • Hyoretsu
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Why does spotify cost too much after testing period (3 months) ??

I want to know why after 3 months of testing do not hold down the price of spotify, if you can keep premium account at 1 euro per month I can keep my subscription without problems, otherwise I will be forced to delete, 10 euro per month is a madness,...

  • Casual Listener
  • I want to know why after 3 months of testing do not hold down the price of spotify, if you can keep premium account at 1 euro per month I can keep my subscription without problems, oth...
  • andremen
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 310 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unlink incorrect Facebook account

Can someone help me out please. I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook account. I tried to follow the steps on Spotify help however...

  • Casual Listener
  • Can someone help me out please.   I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook ...
  • Quepa
  • Roadie
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
  • 188 Views
  • 2 replies
  • 0 likes

3 month premium gone.. just payed for it

Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!

  • Casual Listener
  • Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!
  • Jacob
  • Community Legend
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account changed to free without warning

I have two accounts linked with a family subscription.Suddenly both accounts were set to free, without any warningabout problems with payment or such.I am using PayPal for payments, and that account is used for otherpayments weekly, and has not had a...

  • Newbie
  • I have two accounts linked with a family subscription. Suddenly both accounts were set to free, without any warning about problems with payment or such. I am using PayPal for payments, and that ac...
  • SergioDavid
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

How to find my family premium settings

I need help trying to find out my family's premuim account settings. I need to add a person but forgot the safety questions such as "Street name, street number, and city". How do i find those so i can add him into our plan?

  • Newbie
  • I need help trying to find out my family's premuim account settings. I need to add a person but forgot the safety questions such as "Street name, street number, and city". How do i find those so i ca...
  • 283 Views
  • 0 replies
  • 2 likes
  • 283 Views
  • 0 replies
  • 2 likes

Superuser Contribution Wont allow me to save songs

I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?

  • Newbie
  • I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?
  • SergioDavid
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?

  • Newbie
  • I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?
  • SergioDavid
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot username and password

Forgot username and password. When i try to send my email address it says i am already logged in with facebook

  • Newbie
  • Forgot username and password. When i try to send my email address it says i am already logged in with facebook
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Login
  • 183 Views
  • 1 replies
  • 0 likes