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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154494 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154494 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10524 Views
  • 3 replies
  • 10 likes
  • Security
  • 10524 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505434 Views
  • 985 replies
  • 112 likes
  • Account
  • 505434 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124252 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124252 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Premium-Only playing half the songs on offline mode.

HeyHave recently got spotify premimum and have finally managed to download some song. However, only half of them work in offline mode. Have tryed restarting my phone, logging off and back in to spotify and redownloading the songs. None of this works!...

  • Casual Listener
  • Hey Have recently got spotify premimum and have finally managed to download some song.  However, only half of them work in offline mode.  Have tryed restarting my phone, logging off and ...
  • Maria_B
  • Moderator
  • 3547 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3547 Views
  • 4 replies
  • 0 likes

Facebook

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

  • Newbie
  • Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?
  • laurennbestt
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium

Hi,My sister had our family plan which I am the administor, but now she cannot use it because it says that she doesn't live in the same place where I live. How come spotify can claim that she does ot live with me? She cannot be the part of the family...

  • Newbie
  • Hi, My sister had our family plan which I am the administor, but now she cannot use it because it says that she doesn't live in the same place where I live. How come spotify can claim that she does ...
  • Maria_B
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
  • 271 Views
  • 1 replies
  • 0 likes

I've been getting charged!

I signed up for a three month subscription for $0.99 over the summer; when I tried to access it again after three months it said my subscription had expired and I couldn't access my music online. If I wanted to continue my subscription it would be $9...

  • Newbie
  • I signed up for a three month subscription for $0.99 over the summer; when I tried to access it again after three months it said my subscription had expired and I couldn't access my music online. If ...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Student discount

I canceled my subscription to Spotify & it just ended the 28th, I wanted to sign up for the student discount now that it ended, but when I go to the student discount page, it just says 12.99 instead of the 4.99. How do I actually register for the stu...

  • Casual Listener
  • I canceled my subscription to Spotify & it just ended the 28th, I wanted to sign up for the student discount now that it ended, but when I go to the student discount page, it just says 12.99 inst...
  • Couurtney1
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Family subscription - we all want the same playlists, is this possible?

I am about to move us (family of four living in the same address) from Spotify Premium to Premium for Family, so that we can access on more devices, but before I do, I want to be sure that we can all still ilsten to the same playlists as we currently...

  • Casual Listener
  • I am about to move us (family of four living in the same address) from Spotify Premium to Premium for Family, so that we can access on more devices, but before I do, I want to be sure that we can all...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Military

If i'm going on military leave for several months, is there a way to freeze my Spotify Premium account so i won't get charged or do i just need to cancel it for that time period?

  • Newbie
  • If i'm going on military leave for several months, is there a way to freeze my Spotify Premium account so i won't get charged or do i just need to cancel it for that time period?
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Can Premium Be bought on a Ipod?

Basically i used a Android but my brother sent me a itunes card and i do have a ipod so i reddemed the code and went to buy premium on my ipod but the premium icon isn't poping up, is it even possible to by premium on a ipod?

  • Newbie
  • Basically i used a Android but my brother sent me a itunes card and i do have a ipod so i reddemed the code and went to buy premium on my ipod but the premium icon isn't poping up, is it even possibl...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Spotify changed my premium family account into the free one

I´ve been using premium family account since September 2016 and it had no issues at all until today I played on my mobile and found out that my account has been changed into the free one. I´ve double-checked with the family account bearer. He gave me...

  • Casual Listener
  • I´ve been using premium family account since September 2016 and it had no issues at all until today I played on my mobile and found out that my account has been changed into the free one. I´ve double...
  • pumpkin_juice
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Spotify prioritizes some songs over others

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of songs it has to chose from, it will always play the...

  • Casual Listener
  • I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of ...
  • iAmMuchDoge
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 369 Views
  • 2 replies
  • 0 likes

Charged without access, unable to cancel.

Case#: 02059692I've been unable to access my account since around June. According to Spotify's own customer service, another account was created with my email, blocking access to my original account, including the ability to cancel and use the premiu...

  • Regular
  • Case#: 02059692 I've been unable to access my account since around June. According to Spotify's own customer service, another account was created with my email, blocking access to my original...
  • tracyk423
  • Newbie
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account

I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?

  • Newbie
  • I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?
  • user-removed
  • Not applicable
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 Days free Premium

I activatet the 7 Days free Premium at the 2.01.17. My Question: Have i to pay after the 7 Days or wilk the Abo go over? Greetings KrüggeLP

  • Newbie
  • I activatet the 7 Days free Premium at the 2.01.17. My Question: Have i to pay after the 7 Days or wilk the Abo go over? Greetings KrüggeLP
  • Maria_B
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family - but also Echo and Sonos

Here's my set-up. I have a Premium Family subscription, with me, my wife and son on it. We have some playlists that we all want to contribute to - so I've made those collaborative. Bit annoying because I want to also share them with others but don't ...

  • Casual Listener
  • Here's my set-up.  I have a Premium Family subscription, with me, my wife and son on it.   We have some playlists that we all want to contribute to - so I've made those collaborative.&nbs...
  • skateboard34
  • Roadie
  • 16563 Views
  • 3 replies
  • 0 likes
  • 16563 Views
  • 3 replies
  • 0 likes

Superuser Contribution Descargar musica

Hola. Quería saber si con el Spotify premium puedo descargarme las canciones de manera gratuita o me cobrarán más dinero

  • Newbie
  • Hola. Quería saber si con el Spotify premium puedo descargarme las canciones de manera gratuita o me cobrarán más dinero
  • Maria_B
  • Moderator
  • 1667 Views
  • 1 replies
  • 0 likes
  • 1667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transacción pendiente

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar los 6 meses de Spotify (con la promoción de fin de...

  • Casual Listener
  • Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar...
  • Maria_B
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Student Discount

When being a student I was being charged 5.99$ and now I am being changed 9.99$ and I do not understand why, since I am still a student. Thank you

  • Newbie
  • When being a student I was being charged 5.99$ and now I am being changed 9.99$ and I do not understand why, since I am still a student.    Thank you
  • ErikG
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution They charged me $ 5.99

They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?

  • Newbie
  • They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?  
  • user-removed
  • Not applicable
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Solved!! Sonos and mobile app at the same time

Hello,I have a premium account. I listen to Spotify on my commute (in my phone) and my family listens to it at home (through Sonos). Now when I am communiting my playback stops if somebody is listening to music at home and viceversa.What is the easie...

  • Casual Listener
  • Hello, I have a premium account. I listen to Spotify on my commute (in my phone) and my family listens to it at home (through Sonos). Now when I am communiting my playback stops if somebody is lis...
  • terikcabildo
  • Newbie
  • 2881 Views
  • 4 replies
  • 0 likes
  • Account
  • 2881 Views
  • 4 replies
  • 0 likes

YOU CHARGED WITHOUT GIVING YOU MY CREFIT CARD

I chose the free trial 7 days period in my iphone and I did not give my credit card and today I was charged by 1,188 pesos in Mexico. First question is how can you know my credit card and second why you charged if it is a free trial period of 7 days....

  • Casual Listener
  • I chose the free trial 7 days period in my iphone and I did not give my credit card and today I was charged by 1,188 pesos in Mexico. First question is how can you know my credit card and second why ...
  • ARELLANO_GDL
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • Security
  • 297 Views
  • 2 replies
  • 0 likes