Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2937 Views
  • 0 replies
  • 8 likes
  • Security
  • 2937 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455600 Views
  • 973 replies
  • 109 likes
  • Account
  • 455600 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202018 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202018 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110272 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110272 Views
  • 72 replies
  • 12 likes

Premium account stopped for no reason

Hi ! I have a premium account since few years and i pay it sometimes with bank card and sometimes with a gift cart.Today, my premium account has been stopped because the bank card payement is not available but i buy a "three month" gift card few days...

  • Newbie
  • Hi ! I have a premium account since few years and i pay it sometimes with bank card and sometimes with a gift cart. Today, my premium account has been stopped because the bank card payement is not a...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Two speakers family account can only play on one speaker

I have a Bose speaker connected to the account of the master family plan owner and google home speaker connected to another user link sent and set up on family plan. We have only been able to play music through one speaker every time you try to play ...

  • Newbie
  • I have a Bose speaker connected to the account of the master family plan owner and google home speaker connected to another user link sent and set up on family plan. We have only been able to play mu...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Other country

I have Spotify Premium in Brazil (for family) but i moved to USA and now is not working anymore. I can't use this Spotify Premium from Brazil here? I have to get Spotify premium from here (USA)? Thank you.

  • Newbie
  • I have Spotify Premium in Brazil (for family) but i moved to USA and now is not working anymore. I can't use this Spotify Premium from Brazil here? I have to get Spotify premium from here (USA)? Than...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

como me doy de baja en periodo de prueba

hola, mi periodo de prueba de Spotify se termina oy y estoy asustado por si me van a cobrar algo . Por eso me interesaria saber si, ahora que estoy de prueba despues me cobraran.

  • Newbie
  • hola, mi periodo de prueba de Spotify se termina oy y estoy asustado por si me van a cobrar algo . Por eso me interesaria saber si, ahora que estoy de prueba despues me cobraran. 
  • ConAudifonos
  • Music Fan
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

facebook is connected to a different spotify account

hey,i had a spotify account that was made with facebook but my father upgraded it to premium for the hole family. there was a error so i had to make a differend spotify account. Now i cant disconnect my first account from facebook and i can't connect...

  • Newbie
  • hey, i had a spotify account that was made with facebook but my father upgraded it to premium for the hole family. there was a error so i had to make a differend spotify account. Now i cant disconne...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Offline access withdrawn on my computer

Apparently someone has helped me already. This post is solved (for now). Hi. Offline access for my computer has been withdrawn. I am going to use it for part of my DJ set tonight, and I need help NOW as the gig is starting in three hours. It's always...

  • Newbie
  • Apparently someone has helped me already. This post is solved (for now).     Hi.   Offline access for my computer has been withdrawn. I am going to use it for part of my DJ set to...
  • 142 Views
  • 0 replies
  • 0 likes
  • Premium
  • 142 Views
  • 0 replies
  • 0 likes

If I delete my Spotify account, can I re-use the email it was linked to?

I want to delete my Spotify account and create a new one using my Facebook, but it says the email is already in use (facebook email is the same of this account email).So, if I delete this account, will I be able to right away create a Spotify account...

  • Casual Listener
  • I want to delete my Spotify account and create a new one using my Facebook, but it says the email is already in use (facebook email is the same of this account email). So, if I delete this account...
  • FilipeAkaFelix
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • Account
  • 467 Views
  • 2 replies
  • 0 likes

pay already but not get premium version

I have pay already twice, but my account status still remain "free"Is anyone can help me solve the problemThanks

  • Casual Listener
  • I have pay already twice, but my account status still remain "free" Is anyone can help me solve the problem Thanks
  • PilotAC
  • Community Legend
  • 268 Views
  • 5 replies
  • 0 likes
  • 268 Views
  • 5 replies
  • 0 likes

Unlink xs4all from account

Hello, I want to upgrade to familiy account. At this moment my account is connected with the free xs4all subscription. I already asked xs4all but they informed me that only spotify can unlink my account from xs4all. I can also wait they told me, but ...

  • Newbie
  • Hello, I want to upgrade to familiy account. At this moment my account is connected with the free xs4all subscription. I already asked xs4all but they informed me that only spotify can unlink my acco...
  • 238 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Payment without getting premiun

I just bought the premium trial, the promotion of 3 months for 1.99 BRL via credit card and the payment was approved but the premium is not activated because it says that I already used a promotion, so I made a new account and I tried again ... it ha...

  • Newbie
  • I just bought the premium trial, the promotion of 3 months for 1.99 BRL via credit card and the payment was approved but the premium is not activated because it says that I already used a promotion, ...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Im Premium user, but I have limits downloading playlists. Why?

Hi Spotify.I have Premium Family Pack, but, even when Im paying for the service, I have limits, I want to download several playlist and I can't do it.Why?Thanks

  • Regular
  • Hi Spotify. I have Premium Family Pack, but, even when Im paying for the service, I have limits, I want to download several playlist and I can't do it. Why? Thanks
  • 233 Views
  • 0 replies
  • 0 likes
  • Premium
  • 233 Views
  • 0 replies
  • 0 likes

Please explain the family package

I have subscribed too the family package.Sent a link too my daughter.She's now logged into my spotify.But we can't listen too different music.Where have we gone wrong????Help please??

  • Newbie
  • I have subscribed too the family package. Sent a link too my daughter. She's now logged into my spotify. But we can't listen too different music. Where have we gone wrong???? Help please??
  • MartinStoichkov
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 698 Views
  • 1 replies
  • 0 likes

no conecta

no puedo iniciar sección en el móvil

  • Newbie
  • no puedo iniciar sección en el móvil
  • itu_
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Login
  • 179 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Hello I just ordered spotify premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP My order number 143005460...

  • Newbie
  • Hello I just ordered  spotify premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user...
  • itu_
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Spotify se embolsa todos los meses 10 euros sin tener ninguna cuenta

Quiero anular dicho embolsó pero no puedo, llevo 4 meses con esto, y se lo digo a mi banco y me dicen que no pueden hacer nada, solo cancelalar la tarjeta. O averiguar desde el email que se hace ese cobro. Muchas gracias, un saludo.

  • Newbie
  • Quiero anular dicho embolsó pero no puedo, llevo 4 meses con esto, y se lo digo a mi banco y me dicen que no pueden hacer nada, solo cancelalar la tarjeta. O averiguar desde el email que se hace ese ...
  • itu_
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Formulario ha caducado

holano puedo entrar a mi cuenta x kme dice k ha caducado mi formulario, alguien sabe k hacer? ya llevo dias asiii

  • Newbie
  • hola no puedo entrar a mi cuenta x k me dice k ha caducado mi formulario, alguien sabe k hacer? ya llevo dias asiii
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

0,99€ voor 3 maanden

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijgen. Iemand die mij kan helpen?

  • Newbie
  • Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijg...
  • Hubo
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

How to Merge 2 spotify accounts??

Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't remember my previous user name and created a new one but ...

  • Newbie
  • Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't rememb...
  • Hubo
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes