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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9160 Views
  • 2 replies
  • 9 likes
  • Security
  • 9160 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483291 Views
  • 979 replies
  • 111 likes
  • Account
  • 483291 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211250 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211250 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121096 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121096 Views
  • 72 replies
  • 12 likes

Refund for Family Premium Subscription Never used

I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month subscription. I still wasn't sure how to add Spotif...

  • Newbie
  • I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month ...
  • Jacob
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Devolución/Reembolso

Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción (lo cual es completamente falso), y me hizo el carg...

  • Casual Listener
  • Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promo...
  • Monserratrec
  • Newbie
  • 2232 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 2232 Views
  • 3 replies
  • 0 likes

Premium

I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?

  • Newbie
  • I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?
  • Jacob
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Canceled Premium but Still Got Charged

I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this happened to anyone else? They're taking forever to re...

  • Newbie
  • I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this ha...
  • Charlichops
  • Newbie
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Premium Promotion Confusion

There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 cent promo and the sudent discount? After the 3 mon...

  • Newbie
  • There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 ...
  • Jacob
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I got over charged

I recently purchased two three month trials for 99cents one account was my personal account the other one was for my younger sister. When I checked my account transactions I noticed 1 for 9.99 and 5 diffrent ones for 99cents on the same day and I use...

  • Casual Listener
  • I recently purchased two three month trials for 99cents one account was my personal account the other one was for my younger sister. When I checked my account transactions I noticed 1 for 9.99 and 5 ...
  • Jacob
  • Community Legend
  • 276 Views
  • 3 replies
  • 1 likes
  • 276 Views
  • 3 replies
  • 1 likes

Changing Full Name entered for Spotify Premium for Family Account

Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billing requirements, but I was hoping to know if there ...

  • Casual Listener
  • Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billi...
  • surajbudhrani
  • Casual Listener
  • 1005 Views
  • 2 replies
  • 0 likes
  • 1005 Views
  • 2 replies
  • 0 likes

Can't setup premium for family accounts

I upgraded my premium account to premium for family about a week ago. Whenever I try to add a family member, we are able to set up a new account and go through the entire setup process up to the screen where we have to verify the address. After enter...

  • Newbie
  • I upgraded my premium account to premium for family about a week ago.  Whenever I try to add a family member, we are able to set up a new account and go through the entire setup process up to th...
  • 380 Views
  • 0 replies
  • 2 likes
  • Account
    Other
    Premium
  • 380 Views
  • 0 replies
  • 2 likes

Says I can't get .99 cent offer because I've had premium, but I haven't.

Hi. I recently created an account to purchase spotify premium for the .99 cent 3 month offer. It says I've least redeemed a previous offer and can't. How is this, the account is new? I never even got the 1 week trial I just saw, I made an account and...

  • Newbie
  • Hi. I recently created an account to purchase spotify premium for the .99 cent 3 month offer. It says I've least redeemed a previous offer and can't. How is this, the account is new? I never even got...
  • Noelpn24
  • Newbie
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

End of Year Use details..(hours listened etc) Where are they?

Hello..I was just wondering, in past years I usually received an end of year details page showing hours listened, top artist, etc. I didn't (or can't find) this years. Can anyone help?

  • Casual Listener
  • Hello..I was just wondering, in past years I usually received an end of year details page showing hours listened, top artist, etc. I didn't (or can't find) this years. Can anyone help?
  • skateboard34
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
  • 313 Views
  • 1 replies
  • 0 likes

Ghost account

Hello, I've problems to access in to my account, so I created another account to ask what can I do...I was premium but the bank block my card because I had a misunderstanding with them and since the bank block me I can't access to my account.... I do...

  • Newbie
  • Hello, I've problems to access in to my account, so I created another account to ask what can I do... I was premium but the bank block my card because I had a misunderstanding with them and since th...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Pagamento

Cancelei meu cartão e paguei no boleto já faz mais de 5 dias, mas ainda consta como não pago. O que faço?

  • Casual Listener
  • Cancelei meu cartão e paguei no boleto já faz mais de 5 dias, mas ainda consta como não pago. O que faço?
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • Premium
  • 252 Views
  • 3 replies
  • 0 likes

Can't change payment method

Hi, I want to put another credit card in my account but when I try it, its said that there's a problem with my credit card/bank, I already talked with my bank and they said that I have no restrictions at all and that the website are making attempts t...

  • Newbie
  • Hi, I want to put another credit card in my account but when I try it, its said that there's a problem with my credit card/bank, I already talked with my bank and they said that I have no restriction...
  • Dongoyo
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Te cobran la promoción pero no la optienes

Me hicieron el cargo a la tarjeta de $9 pesos por 3 meses ¡dos veces! Me cobraron al final $18Mx y mi cuenta sigue sin ser premium y me sigue ofreciendo la promoción. Que mal y no hay donde ni con quién quejarse para poder arreglarlo, que mal servici...

  • Newbie
  • Me hicieron el cargo a la tarjeta de $9 pesos por 3 meses ¡dos veces! Me cobraron al final $18Mx y mi cuenta sigue sin ser premium y me sigue ofreciendo la promoción.  Que mal y no hay donde ni...
  • Quepa
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Keep getting charged for Premium even after unsubscribing

The unsubscription process is very unclear! I've tried twice now to unsubscribe from Premium, the first time at the end of my thirty day free trial, and the second time about a month ago. When I got charged after the first month of not using Premium,...

  • Newbie
  • The unsubscription process is very unclear! I've tried twice now to unsubscribe from Premium, the first time at the end of my thirty day free trial, and the second time about a month ago.  When ...
  • Natnatwain
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me han cobrado el premium antes de lo debido

Me ha cobrado el premium antes de lo debido y quiero que me devuelvan el dinero, Me han cogido dinero el 26 del 11 pa la suscripcion premium (se supone que es de 30 dias ), Me ponia que se renovaba el 26 del 12, y bien queria aprovechar todo lo que m...

  • Visitor
  • Me ha cobrado el premium antes de lo debido y quiero que me devuelvan el dinero, Me han cogido dinero el 26 del 11 pa la suscripcion premium (se supone que es de 30 dias ),  Me ponia que se reno...
  • user-removed
  • Not applicable
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Worried about being charged twice

Hello all at Spotify. I upgraded to premium through what I thought was my Spotify account, but it sent the receipt to my email not associated with my Spotify. After logging in, it said that 8 was not a premium member, despite being charged. So I upgr...

  • Newbie
  • Hello all at Spotify. I upgraded to premium through what I thought was my Spotify account, but it sent the receipt to my email not associated with my Spotify. After logging in, it said that 8 was not...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Får ikke logget inn på mobil med Premium family

Hei Min kone Gitte Heggedal Kjos har invitert meg til Premium Family. Når jeg logger inn på nett så viser kontoen min at jeg er medlem av den gruppen. Men når jeg logger inn på min mobil står det at jeg har Free. Hva skal jeg gjøre?

  • Newbie
  • Hei   Min kone Gitte Heggedal Kjos har invitert meg til Premium Family. Når jeg logger inn på nett så viser kontoen min at jeg er medlem av den gruppen. Men når jeg logger inn på min mobil stå...
  • 1820 Views
  • 0 replies
  • 1 likes
  • 1820 Views
  • 0 replies
  • 1 likes

Superuser Contribution [iOS][Partnership] Irritating message while family member registration.

Hello,I change my premium account to the premium family. After adding my girlfriend to the list of family members she got that registration email.She registered herself and send me the attached screenshot.The screenshot irritates she and me because o...

  • Visitor
  • Hello, I change my premium account to the premium family. After adding my girlfriend to the list of family members she got that registration email. She registered herself and send me the a...
  • user-removed
  • Not applicable
  • 303 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 303 Views
  • 2 replies
  • 0 likes

Subscription-Unable to Subscribe-Payment Failed

I signed up for Spotify Premium that gets to be automatically charged together with my Smart Postpaid account. I regularly pay the bill being charged to me every month (that includes my postpaid bill and spotify premium subscription) and I am really ...

  • Newbie
  • I signed up for Spotify Premium that gets to be automatically charged together with my Smart Postpaid account. I regularly pay the bill being charged to me every month (that includes my postpaid bill...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes