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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403471 Views
  • 958 replies
  • 107 likes
  • Account
  • 403471 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173915 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173915 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99702 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99702 Views
  • 68 replies
  • 10 likes

Solved!! The Broken Downloads

Hello! I downloaded new musics for my spotify but some of my downloads are broken. All things are seem to be ok like green download emblem etc. But when i opened it in offline mode, it crashes and stops. Not all of the musics but some of them are bro...

  • Casual Listener
  • Hello! I downloaded new musics for my spotify but some of my downloads are broken. All things are seem to be ok like green download emblem etc. But when i opened it in offline mode, it crashes and st...
  • Borangun
  • Casual Listener
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription with different country preferences

Hi,We live in Hong Kong.I am non chinese speaking (and chinese music hearing;) and my wife is from hong Kong and we purchased the family subscription.: I would like to continue to have my wife get all the catonese playlists etc but myself have the pl...

  • Casual Listener
  • Hi, We live in Hong Kong. I am non chinese speaking (and chinese music hearing;) and my wife is from hong Kong and we purchased the family subscription.: I would like to continue to have my wife ge...
  • joxe
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Solved!! SPOTIFY NÃO SALVA ÁLBUNS E MÚSICAS

Olá, sou usuário Premium do Spotify e há tempos venho tendo problema com ele, ao tentar salvar um álbum ou música clicando no Botão Salvar, ele simplesmente não salva nada, não ocorre nenhuma alteração nas minhas músicas e o artista não é incluído na...

  • Newbie
  • Olá, sou usuário Premium do Spotify e há tempos venho tendo problema com ele, ao tentar salvar um álbum ou música clicando no Botão Salvar, ele simplesmente não salva nada, não ocorre nenhuma alteraç...
  • Julianaberta
  • Newbie
  • 7725 Views
  • 11 replies
  • 3 likes
  • 7725 Views
  • 11 replies
  • 3 likes

Capa Album "Descoberta da semana"

Boa noite a todos, Estou com um problema meio inusitado, meu namoro acabou já faz uns 2 meses e eu tenho um album chamado "Descobertas da semana" a capa deste album é uma foto minha eda minha ex juntos, como faço pra remover isso, não quero ficar ven...

  • Visitor
  • Boa noite a todos, Estou com um problema meio inusitado, meu namoro acabou já faz uns 2 meses e eu tenho um album chamado "Descobertas da semana" a capa deste album é uma foto minha eda minha ex junt...
  • Catee
  • Community Legend
  • 1405 Views
  • 3 replies
  • 1 likes
  • Other
  • 1405 Views
  • 3 replies
  • 1 likes

Account Stolen

Someone has gotten ahold of my account and is playing music on it. Yesterday I found playlist on my library that I did not add. Today I turned my spotify on and someone from a phone device was listening to music. I would like for some staff to help m...

  • Newbie
  • Someone has gotten ahold of my account and is playing music on it. Yesterday I found playlist on my library that I did not add. Today I turned my spotify on and someone from a phone device was listen...
  • kirashi
  • Community Legend
  • 295 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Security
    Subscription
  • 295 Views
  • 2 replies
  • 1 likes

Extremely Disappointed about Year in Music 2016

Last year I loved the Year in Music so much that I renewed my subscription after a trial just so I could view my Year in Music 2016. I stopped using Google Music and last.fm and soundcloud so that as close to 100% of my music listening would be gathe...

  • Newbie
  • Last year I loved the Year in Music so much that I renewed my subscription after a trial just so I could view my Year in Music 2016. I stopped using Google Music and last.fm and soundcloud so that as...
  • brazier1997
  • Regular
  • 202 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment method

hi, I started spotify premium sub last month and I paid with Klarna.After that, I deleted my payment detail in my account and now I don't have any payment method. So today is the day of my sub expiration and my premium account has already been extend...

  • Casual Listener
  • hi,   I started spotify premium sub last month and I paid with Klarna. After that, I deleted my payment detail in my account and now I don't have any payment method.   So today is the ...
  • irvinging
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

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  • Casual Listener
  • ..
  • Zipiffy
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Spotify premium

I recently just made a new Spotify account but soon became aware that I was ineligible for the Spotify free premium trial...why is this so?

  • Newbie
  • I recently just made a new Spotify account but soon became aware that I was ineligible for the Spotify free premium trial...why is this so?
  • 138 Views
  • 0 replies
  • 0 likes
  • Free
    Premium
  • 138 Views
  • 0 replies
  • 0 likes

No consigo comprar 3 meses de Spotify por 0,99€

Buenos días. Me acaban de pasar una oferta de 3 meses de Spotify por 0,99€, pero a la hora de comprar me sale 9.99. ¿Se puede solucionar esto? Gracias

  • Newbie
  • Buenos días.   Me acaban de pasar una oferta de 3 meses de Spotify por 0,99€, pero a la hora de comprar me sale 9.99.   ¿Se puede solucionar esto?   Gracias
  • fredericramirez
  • Newbie
  • 3658 Views
  • 19 replies
  • 0 likes
  • 3658 Views
  • 19 replies
  • 0 likes

Being charged for family premium and premium account at the same time

A few days ago I upgraded to the spotify family premium account. I got charged for the first payment of spotify family premium account. Then today when I logged in - It says I am not on the family account - I am just a normal premium account and I ha...

  • Visitor
  • A few days ago I upgraded to the spotify family premium account.    I got charged for the first payment of spotify family premium account.   Then today when I logged in - It says I...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

We started a family subscription with two of our kids having their own premium accounts. Our children are now on our family plan, and they are still being charged for their accounts at 9.99/month on top of our 14.99/month. Please advise.

  • Newbie
  • We started a family subscription with two of our kids having their own premium accounts.  Our children are now on our family plan, and they are still being charged for their accounts at 9.99/mon...
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

have premium family account but account info says free

Maybe someone can help me with the following issue. Recently I changed from a premium account to a familiy premium account. Me and all my familiy members are getting premium, but when I check my account status it states that I have a free account cur...

  • Newbie
  • Maybe someone can help me with the following issue. Recently I changed from a premium account to a familiy premium account. Me and all my familiy members are getting premium, but when I check my acco...
  • Bittencourt
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Student Discount

Somebody else used my student discount the last year but unsuscribed now because I'd like to have it back. When I wanted to get my student discount it says that it is still used by someone else

  • Newbie
  • Somebody else used my student discount the last year but unsuscribed now because I'd like to have it back. When I wanted to get my student discount it says that it is still used by someone else
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Not qualified to avail 3 months of Premium for $0.99

I would like to avail of this premium promo good for 3 months @ NZ$0.99. Everytime I click the banner, it says I am not qualified? And offers the NZ$12.99 for 3 months Premium instead. Why? Hope you can assist as I really use Spotify for hours on a d...

  • Casual Listener
  • I would like to avail of this premium promo good for 3 months @ NZ$0.99.  Everytime I click the banner, it says I am not qualified?  And offers the NZ$12.99 for 3 months Premium instead. &n...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 9 replies
  • 0 likes
  • 338 Views
  • 9 replies
  • 0 likes

Songs Grayed Out

Hey guys,I have certain songs grayed out for me.In particular, it's FXXK IT, LAST DANCE, and GIRLFRIEND by BIGBANG.I'm in the US, so I was wondering whether it's region specific.However, other US people on YouTube are claiming that they're able to ac...

  • Newbie
  • Hey guys, I have certain songs grayed out for me. In particular, it's FXXK IT, LAST DANCE, and GIRLFRIEND by BIGBANG. I'm in the US, so I was wondering whether it's region specific. However,&nbsp...
  • Bittencourt
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Cancelling Spotify

I literally pay for and use spotify for how cool the MYIM has been, it really made me love spotify and how much they cared about music and what you listen to and show it back to you. Now that I've learned I had to be signed up for spam mail through s...

  • Newbie
  • I literally pay for and use spotify for how cool the MYIM has been, it really made me love spotify and how much they cared about music and what you listen to and show it back to you.  Now that I...
  • 541 Views
  • 0 replies
  • 0 likes
  • 541 Views
  • 0 replies
  • 0 likes

0.99 total or 0.99 per month?

Is the promotion 0.99 for 3 months or 0.99 a month for 3 months? Also i'm interested in trying it out but I would only want to pay for the three months, I would not want to continue it to the 4th month and get charged 9.99

  • Newbie
  • Is the promotion 0.99 for 3 months or 0.99 a month for 3 months? Also i'm interested in trying it out but I would only want to pay for the three months, I would not want to continue it to the 4th mon...
  • Zuzakon
  • Music Fan
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Changing country and family sub.

HiIve had a swedish Spotify account.Now ive moved to Denmark.Today i tried to change my premium sub to a family sub.Unfortunately Spotify accounts made by family members wont be created, because of the Danish placement.I followed the directions to ch...

  • Regular
  • Hi Ive had a swedish Spotify account. Now ive moved to Denmark. Today i tried to change my premium sub to a family sub. Unfortunately Spotify accounts made by family members wont be created, be...
  • Miami1978
  • Regular
  • 292 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 292 Views
  • 4 replies
  • 0 likes

3 Months 0,99c with paysafecard

Hello everyone, just wanted to ask if i don´t get the discount if i buy my premium with paysafecard ? thanks in advance Stephan

  • Newbie
  • Hello everyone,    just wanted to ask if i don´t get the discount if i buy my premium with paysafecard ?      thanks in advance   Stephan
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 171 Views
  • 1 replies
  • 0 likes