Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14933 Views

7 replies

11 likes

Security
  • 14933 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555098 Views

991 replies

116 likes

Account
  • 555098 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131324 Views

74 replies

12 likes

Account
Login
Premium
  • 131324 Views
  • 74 replies
  • 12 likes

Phone Number cannot be validated

Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confirm my payment but the system said that my phone number can...

Newbie

 Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confir...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Re-send confirmation email to new address

I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer access. Can I ask them to resend to the correct email!?

Newbie

I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer acces...

user-removed

Not applicable

1576 Views

1 replies

0 likes

  • 1576 Views
  • 1 replies
  • 0 likes

PROMOÇÃO 3 MESES POR 16,90

Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.

Newbie

Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.

657 Views

0 replies

0 likes

Account
Premium
Subscription
  • 657 Views
  • 0 replies
  • 0 likes

Paid for Premium but was temporarily unsubscribed

I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016) that I was unsubscribed

Newbie

I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Canceling spotify premium subscription but not yet expired

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and just want to assure that it won't renew thats why ...

Newbie

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and...

Maxim

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Bought premium, still on free, don't have any other accounts

I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?

Newbie

I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?

233 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 233 Views
  • 0 replies
  • 0 likes

Lost phone and all account information

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

Newbie

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

user-removed

Not applicable

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

3 Month Trail.

I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid?Many thanks.

Casual Listener

I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid? Many thanks.

user-removed

Not applicable

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes

I'm being overcharged. I took out a student subscription at 4.99 and you are charging me 9.99.

I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it. Can you please provide me with a telephone number so that I can talk to someone about it! angela hedgeley

Newbie

I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it.  Can you please provide me with a telephone number so that I can talk to s...

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

3 months subs deal help!

" Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read more. " I kept getting this when I wanted to go up to ...

Casual Listener

" Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read mor...

Maxim

Spotify Star

192 Views

1 replies

0 likes

Account
Premium
Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Accout deleted

HeyThis morning i got a message that my spotify account has been deleted (dutch)I dont know what happened cuz i am a premium member for over 2 years?

Newbie

Hey This morning i got a message that my spotify account has been deleted (dutch) I dont know what happened cuz i am a premium member for over 2 years?

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Deactivating Facebook and Closing Spotify Account

I'm sure you get this a lot... All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to access my Spotify Account. THIS IS RIDICULOUS!!! I've been a ...

Visitor

I'm sure you get this a lot...   All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to a...

Maxim

Spotify Star

252 Views

1 replies

0 likes

Account
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

PAGUE PREMIUM Y SIGO EN VERSION GRATIS!!!!

Cuando iba a pagar me marco que la tarjeta estaba teniendo problemas que tenia errores, entonces lo intente 4 veces mas y me lo rechazo. Entre a ver mi estado de cuenta bancario y me hizo el cobro 4 veces, segun la pagina decia que no se habia cobrad...

Newbie

Cuando iba a pagar me marco que la tarjeta estaba teniendo problemas que tenia errores, entonces lo intente 4 veces mas y me lo rechazo. Entre a ver mi estado de cuenta bancario y me hizo el cobro 4 ...

OviiiOne

Community Legend

4173 Views

12 replies

0 likes

Free
Other
Subscription
  • 4173 Views
  • 12 replies
  • 0 likes

Spotify for family...doesn't fit the/my requirement...proposed changes

Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer..1) It does not tell you of the age restriction.....2) If I want to gift spotify to someone their age should be irrelevant.............3) The restriction on ...

Newbie

Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer.. 1) It does not tell you of the age restriction..... 2) If I want to gift spotify to someone their age ...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Spotify premium

So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Because I don't wanna start paying after... please respo...

Newbie

So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Becau...

ruhmone3

Casual Listener

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Overcharged and still no premium

Clicked on the banner for the last week of 3 Months premium for $.99c and got charged $12.99 and still no premium??My bank account shows funds withdrawn too.

Casual Listener

Clicked on the banner for the last week of 3 Months premium for $.99c and got charged $12.99 and still no premium?? My bank account shows funds withdrawn too. 😠

Arg_wild

Casual Listener

382 Views

4 replies

0 likes

  • 382 Views
  • 4 replies
  • 0 likes

Premium subscription problems

HiYesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistake.So I decided to buy a subscription for the Facebook...

Newbie

Hi Yesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistak...

user-removed

Not applicable

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Spotify connect for web player

Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes.GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable)XMLHttpRequest cannot load https://apresolve.spotify.com/?c...

Visitor

Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes. GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable) XML...

user-removed

Not applicable

345 Views

1 replies

1 likes

Login
  • 345 Views
  • 1 replies
  • 1 likes

Why am i being charged?!

I don't even have premium !!!! What is this non sense ? I want my money back . -.- I use to like spotify but not anymore.

Casual Listener

I don't even have premium !!!! What is this non sense ? I want my money back . -.- I use to like spotify but not anymore.

Antigony_

Casual Listener

395 Views

4 replies

0 likes

  • 395 Views
  • 4 replies
  • 0 likes

I deleted Facebook..but still get charged for my Facebook-linked Spotify account

Hey friends! My Facebook is permanently deleted (not just deactivated), but today I found a charge on my card for my previous Spotify account (it was linked to my Facebook). With no way to sign in to Facebook, I have no way to sign in to Spotify (to ...

Newbie

Hey friends! My Facebook is permanently deleted (not just deactivated), but today I found a charge on my card for my previous Spotify account (it was linked to my Facebook). With no way to sign in to...

Jacob

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes